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Kimberly Wylie
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Conflict Resolution Program
By: Kimberly Wylie
Table of Contents
Abstract
...2
Introduction:
...3
Overview of Solectron Corporation:
...3
Target Audience:
...4
Conflict Overview:
...4
Overview of Conflict Resolution:
...5
Proposed Program:
...7
How this Program will Benefit the Overall Effectiveness of the Organization:
...9
Conclusion:
...10
References
...11
Abstract
In today's hyper-competitive, globalized business world, it is more important then ever
for businesses to get the most productivity possible out of each and every one of their employees.
Challenges to productivity include a variety of factors, including conflict. Although businesses
may try to avoid conflict with processes and procedures such as comprehensive contracts, clear
job descriptions, and well-delineated lines of authority, conflict within any organization is
inevitable.
Accepting this, this paper will propose a conflict resolution program for Solectron
Corporation. This program will seek to reduce the occurrence of conflicts, while also dealing
with them as efficiently and effectively as possible when they do occur. A brief company
overview will be presented, as well as who the target audience is for this program. In addition,
this paper will discuss the concept of conflict, conflict resolution, as well as how this program
will improve the company's overall effectiveness.
2
Conflict Resolution Program
Introduction:
In today's hyper-competitive, globalized business world, it is more important then ever
for businesses to get the most productivity possible out of each and every one of their employees.
Challenges to productivity include a variety of factors, including conflict. Although businesses
may try to avoid conflict with processes and procedures such as comprehensive contracts, clear
job descriptions, and well-delineated lines of authority, conflict within any organization is
inevitable.
Accepting this, this paper will propose a conflict resolution program for Solectron
Corporation. This program will seek to reduce the occurrence of conflicts, while also dealing
with them as efficiently and effectively as possible when they do occur. A brief company
overview will be presented, as well as who the target audience is for this program. In addition,
this paper will discuss the concept of conflict, conflict resolution, as well as how this program
will improve the company's overall effectiveness.
Overview of Solectron Corporation:
Roy Kusumoto founded Solectron Corporation in 1977. The electronics assembly job
shop offered manufacturing services to Silicon Valley companies, in need of peak-period and
high quality service. In an effort to honor this commitment to quality, Solectron adopted the
Malcolm Baldridge National Quality Award guidelines, and won the award two years after
implementing these guidelines. (Epperson, 2004a) It followed up this incredible feat with being
the first company to ever win this prestigious award for the second time, in 1997. (Epperson,
2004b)
During the 1990s Solectron expanded its operation from its original Milipitas, California
location. Several manufacturing facilities were built or purchased around the globe. Locations
included: Malaysia, Japan, France, England, Germany, and China. Some plant purchases
included multi-year contracts with companies such as IBM, Hewlett-Packard, and Philips
Electronics. As the end of the millennium approached, Solectron's growth pushed it into the #1
spot of the contract manufacturers industry. (Epperson, 2004a)
Today, Solectron offers an array of electronics manufacturing services unmatched by its
competitors. Electronics big shots such as Hewlett-Packard, Nortel, Cisco, Apple, Ericsson, and
3
IBM utilize Solectron's contract manufacturing services to not only cut costs, but to improve
quality. Solectron allows companies to focus on what they do best. This virtual organization can
handle all facets of a product's lifecycle. From product design, to prototyping, to manufacturing,
marketing, distribution, and service, Solectron can provide the entire gamut of services.
(Epperson, 2004b)
Target Audience:
The target audience for this conflict resolution program will be both employees and
managers. As this program will focus on conflicts between employees and managers, it is
important that both parties are involved. If the program were to only focus on management, and
what they can do to minimize and rectify conflict, it will not be nearly as effective or efficient as
if both parties are involved. The same is true if the program were to simply focus on the
employee and their side of the conflict. Since both parties are part of the conflict challenge, and
both parties productivity is negatively affected due to conflict when it arise, it is important that
both parties are participants in this program.
Conflict Overview:
Whether or not it is desired, conflict is a fact of life. People encounter conflict in their
personal lives. They encounter it in their professional lives as well. Conflict is inescapable
when groups of people have to interact. It occurs when people perceive that their goals are
incompatible with others. It is these incompatible goals, whether they are perceived or real, that
is the root cause of all conflict.
Even in an autocratic structure, such as Solectron, where members of the organization
can have resolution dictated to them, it is important to fully understand the facets of conflict,
before considering programs to prevent and resolve conflict. For although a solution may be
imposed on organizational members, in this type of setting, this method may not be the most
effective means to solving the conflict. If the conflicted parties do not agree with the solution
imposed upon them it may further disrupt productivity, rather than improve it.
Conflict within an organization may take on many forms. This can include informal
arguments over trivial matters. It can also include formal lawsuits that are timely and expensive.
(Jameson, 1999, p. 253) No matter how the conflict manifests itself, in the end, the source is the
4
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Beschreibung

Titel:
Conflict Resolution Program
Veranstaltung:
Keine
Autor:
Kimberly Wylie
Jahr:
2004
Seiten:
12
Archivnummer:
V84836
ISBN (eBook):
978-3-638-01543-1
ISBN (Buch):
978-3-640-33813-9
DOI:
10.3239/9783638015431
Dateigröße:
261 KB
Sprache:
Englisch

Schlagworte:
Conflict Resolution Program

Arbeit zitieren:

Kimberly Wylie, 2004, Conflict Resolution Program, München, GRIN Verlag GmbH

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