In this research, SCM practices in automobile industry in India were a descriptive cum analytical research. It needs an understandable specification of who (automobile companies in India), what (SCM practices – SRM, CRM, LM and ICT), when (until year 2019), why (found gaps) and way (survey- questionnaire, F2F Interview, through email) of the research. The figure-50 has shown the brief research design of the study. During the literature review, it was found that Indian automobile companies were not able to minimize their supply chain cost effectively & efficiently and there were gaps in expectations (agreement) and perception (adoption) level of SCM practice. To understand and analyses these gaps, this research was carried out.
Indian automotive industry (Both automobile & components) contributes almost 7.5% of total GDP and one of the biggest job creator sectors directly or indirectly. India is gradually taking the lead and growing its global competition. India is lagging behind in terms of commercial vehicle production if we compare it globally, therefore, it needs more focus, collaborations and investment to catch up the market share at global space. SCM contributes to overall value creation for any organization including automobile and hence firms are focusing on strengthening their supply chains more efficient and competitive. Current supply chains are facing multiple disruptions like Covid-19 pandemic, technological disruptions like 3D Printing, IoT, AI/machine learning, internet things such as movable machine (robots) for warehouse operation, etc. and challenges such as visibility, cost reduction, innovation, supplier relationship, customer relationship, risk management, security & safety in logistics, ICT infrastructure, and customer expectations.
Inhaltsverzeichnis (Table of Contents)
- CHAPTER 1 INTRODUCTION
- 1.1. Supply Chain Management
- What is Supply Chain?
- The Objective of a Supply Chain
- Supply Chain decisions and why?
- Role of Network Design: Perspective of Supply Chain
- Understand the “elements of the supply chain”
- Planning in Supply Chain
- Process Views of Supply Chain
- Principles of supply chain management
- Level of Activities in Supply Chain Management
- Supply Chain Management in Manufacturing (Especially in Automobile Industry)
- Key Issues in Supply Chain Management of Automobile Industry
- Demand and Supply Side Trends
- Challenges Related to Supply Chain
- Expected trends and contemporary SCM practices
- a.) Visibility and Innovation
- b.) Supply Networks and Collaboration
- c.) Growing Responsibilities and Roles of SCM Managers and Leaders
- Automobile Manufacturing Practices and Supply Chain
- What is Process?
- What is Process Management?
- ‘Lean Philosophy’ in Manufacturing Specially in Automobile Supply Chain
- Process Waste Management (PWM)
- 1.2. Logistics Management
- Types of Logistics
- Automotive Industry: Logistics Management Perspective
- Indian Logistics Sector: Present Scenario
- Key Drivers of Logistics Industry
- Trends in the Logistics Industry
- Logistics Costs are Higher in India - Why?
- Challenges in the Logistics Industry
- Solution in the Logistics Industry
- What is Transportation?
- Modes of Transportation (MOT)
- Transportation Network Design
- 1.3. Information & Communication Technology
- Overview of ICT in the respect of Supply Chain Management
- Role of Information & Communication Technology in Supply Chain Management
- Functions of Information & Communication Technology
- Merits of Information & Communication Technology
- Economic Factors and ICT in India:
- How could ICTs benefit SMEs
- Information and Communication Technology in Automotive sector
- 1.4. SUPPLIER RELATIONSHIP MANAGEMENT (SRM)
- Supplier Management Lifecycle and Supplier Relationship Management
- Procurement Lifecycle
- Software – Supplier Relationship Management (SRM)
- Challenges and Issues while Implementing SRM:
- 1.5 CUSTOMER RELATIONSHIP MANAGEMENT
- Customer Relationship Management (CRM) Cycle
- Customer Relationship Lifecycle
- Role of Customer Relationship Management (CRM)
- Key Functions of CRM
- CRM Software
- 1.6. INDIAN AND GLOBAL AUTOMOBILE INDUSTRY
- Position of Indian Automobile Industry Globally
- Market Size
- Automobile Clusters in India
- The Automotive Mission Plan 2016-26
- The Major Inhibitors for Automotive Industry Growth
- Automobile industry in India: Issues and Challenges
- Objectives of the proposed study:
- Impact of supply chain management practices on operational performance
- Influence of SRM, CRM, LM, and ICT on supply chain performance
- Gap analysis between expected and actual adoption of SCM practices
- Assessment of the effectiveness of SCM practices in enhancing competitiveness
- Exploration of the role of ICT in streamlining and optimizing supply chains
Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)
This dissertation aims to assess the impact of supply chain management practices on both supply chain management performance and operational performance within the Indian automobile industry. The study focuses on identifying and analyzing the gaps between expectations and actual adoption of these practices, specifically in the areas of supplier relationship management (SRM), customer relationship management (CRM), logistics management (LM), and information and communication technology (ICT).
Zusammenfassung der Kapitel (Chapter Summaries)
Chapter 1 introduces the research topic, providing a comprehensive overview of supply chain management (SCM) and its various components, including logistics management, information and communication technology (ICT), supplier relationship management (SRM), and customer relationship management (CRM). It discusses the key issues and challenges faced by the Indian automobile industry, specifically highlighting the importance of SCM practices for achieving competitiveness. The chapter concludes with a detailed analysis of the Indian automotive sector, outlining its position in the global market, growth trends, and major inhibitors to its continued expansion.
Chapter 2 delves into a review of existing literature related to SCM, logistics management, ICT, SRM, and CRM. This chapter explores various theoretical frameworks and empirical studies that have addressed the impact of these practices on organizational performance, with a particular focus on the Indian automobile industry.
Chapter 3 details the research methodology employed for this dissertation. It outlines the research design, the locale of the study, the data collection tools and techniques used (including questionnaires and interviews), and the statistical methods used for data analysis (such as t-tests, correlation analysis, and regression).
Schlüsselwörter (Keywords)
The core keywords and concepts of the dissertation revolve around the impact of supply chain management practices on the automobile industry in India. This includes exploring the roles of supplier relationship management (SRM), customer relationship management (CRM), logistics management (LM), and information and communication technology (ICT) in achieving competitive advantage and improving operational performance.
- Quote paper
- PhD Jagdeep Singh (Author), 2020, Impact Assessment of SCM Practices on the Operational Performance in Indian Automobile Industry. A Study, Munich, GRIN Verlag, https://www.grin.com/document/1023394
