In this research, SCM practices in automobile industry in India were a descriptive cum analytical research. It needs an understandable specification of who (automobile companies in India), what (SCM practices – SRM, CRM, LM and ICT), when (until year 2019), why (found gaps) and way (survey- questionnaire, F2F Interview, through email) of the research. The figure-50 has shown the brief research design of the study. During the literature review, it was found that Indian automobile companies were not able to minimize their supply chain cost effectively & efficiently and there were gaps in expectations (agreement) and perception (adoption) level of SCM practice. To understand and analyses these gaps, this research was carried out.
Indian automotive industry (Both automobile & components) contributes almost 7.5% of total GDP and one of the biggest job creator sectors directly or indirectly. India is gradually taking the lead and growing its global competition. India is lagging behind in terms of commercial vehicle production if we compare it globally, therefore, it needs more focus, collaborations and investment to catch up the market share at global space. SCM contributes to overall value creation for any organization including automobile and hence firms are focusing on strengthening their supply chains more efficient and competitive. Current supply chains are facing multiple disruptions like Covid-19 pandemic, technological disruptions like 3D Printing, IoT, AI/machine learning, internet things such as movable machine (robots) for warehouse operation, etc. and challenges such as visibility, cost reduction, innovation, supplier relationship, customer relationship, risk management, security & safety in logistics, ICT infrastructure, and customer expectations.
Table of Contents
CHAPTER 1 INTRODUCTION
1.1. Supply Chain Management
1.2. Logistics Management
1.3. Information & Communication Technology
1.4. Supplier Relationship Management
1.5. Customer Relationship Management
1.6. Indian and Global Automobile Industry
CHAPTER 2 REVIEW OF LITERATURE
CHAPTER 3 RESEARCH METHODOLOGY
3.1 Research Design
3.2 Locale of the Study
3.3 Data Collection
3.4 Data Analysis
CHAPTER 4 RESULTS AND DISCUSSION
4.1 Analysis of dichotomous questions in w.r.t. SRM, CRM, LM, and ICT
4.2 Research Models
4.3 Research Hypothesis
4.4 Data Analysis - t-test Results
4.5 Data Analysis - Correlation
4.6 Data Analysis - Regression
4.7 All Analysis and Result’s Summary
CHAPTER 5 SUMMARY AND CONCLUSION
5.1 Summary
5.2 Conclusion
Research Objectives & Key Topics
The primary objective of this research is to assess the impact of supply chain management (SCM) practices—specifically Supplier Relationship Management (SRM), Customer Relationship Management (CRM), Logistics Management (LM), and Information & Communication Technology (ICT)—on both overall supply chain management performance and operational performance within the Indian automobile industry.
- Assessment of current SCM practices in the Indian automobile manufacturing sector.
- Identification of gaps between expectations (agreement) and actual perception (adoption) of SCM practices.
- Statistical evaluation of the correlation between specific SCM practices and performance metrics.
- Analysis of the role of ICT as an enabler for supply chain integration and operational efficiency.
- Development of research models to predict the impact of SCM practices on operational success.
Excerpt from the Book
1.1. SUPPLY CHAIN MANAGEMENT
It was a golden period when SCM was coined and the time was late 1980s. This term, known as, supply chain management (In short-SCM) was widespread in the 1990s. Mostly companies started recognizing the importance of supply chain management and its practices however it was already their but companies used to refer as operations management or logistics. Still, operations management and logistics exist however supply chain has become the separate department in most of the competitive organizations. There are differences between supply chain management and the traditional notions of logistics. Logistics could be referred as the activities that occur within the boundaries of a single organization and supply chains refer to networks of companies that work together and coordinate their actions to deliver a finish product to the market.
What is Supply Chain?
In simple words, it could be said that supply chain involves all the stakeholders directly or indirectly, in fulfilling a customer wants & demand. It includes suppliers, manufacturers, storages/warehouses, wholesalers, retailers and the customers as well. The functions of the supply chain include concepts, product development, procurement/sourcing, production/assembly/manufacturing, operations, sales & marketing, distribution, finance and including customer service etc. An example shown below in the figure-1 as a customer walk through the Walmart store to purchase P&G detergent. How Supply Chain works here?
Summary of Chapters
CHAPTER 1 INTRODUCTION: This chapter introduces the foundational concepts of supply chain management, logistics, and ICT, and frames the context of the Indian automobile industry.
CHAPTER 2 REVIEW OF LITERATURE: This chapter provides an overview of existing research and theoretical frameworks regarding SCM practices, their influence on operational performance, and industry-specific challenges.
CHAPTER 3 RESEARCH METHODOLOGY: This chapter details the research design, the selection of automobile clusters in India as the study locale, data collection techniques, and the statistical methods employed for analysis.
CHAPTER 4 RESULTS AND DISCUSSION: This chapter presents the data analysis, including findings from dichotomous questions, correlation studies, and regression modeling regarding the impact of SCM practices.
CHAPTER 5 SUMMARY AND CONCLUSION: This chapter encapsulates the research findings, confirms the hypotheses, and draws final conclusions regarding the necessity of improved SCM practices for operational excellence.
Key Keywords
SRM, CRM, LM, ICT, SCM, SCP, SCMP, SCMPer, OPPer, Logistics Management, Supply Chain, Supply Chain Management, Supply Chain Performance, Supply Chain Management Practices, Operational Performance
Frequently Asked Questions
What is the core focus of this dissertation?
This work fundamentally focuses on assessing how various supply chain management practices, such as SRM, CRM, logistics, and ICT, impact the operational and overall performance of the Indian automobile industry.
Which specific areas of SCM are analyzed in this study?
The study examines four major pillars: Supplier Relationship Management (SRM), Customer Relationship Management (CRM), Logistics Management (LM), and Information & Communication Technology (ICT).
What is the main research objective?
The primary goal is to evaluate the gaps between industry expectations and the actual adoption of SCM practices, and to determine the statistical relationship between these practices and operational output.
What research methodology was employed?
The research used a descriptive and analytical approach, gathering data through structured questionnaires and interviews from 80 respondents across three major automobile clusters in India, analyzed using MS Excel and SPSS.
What does the main body of the work cover?
The main sections cover theoretical frameworks, literature reviews, detailed research methodology, data analysis through correlation and regression, and discussions on how these SCM practices drive competitive advantage.
Which keywords define this study?
The study is characterized by terms such as SCM practices, Supply Chain Performance, Operational Performance, SRM, CRM, Logistics Management, and ICT integration.
Does the research conclude that SCM practices improve performance?
Yes, the regression and correlation analyses confirm that there is a positive relationship between the adoption of robust SCM practices and both supply chain and operational performance in the industry.
Why are there gaps between agreement and adoption identified?
The study suggests that while the industry holds high expectations, barriers such as implementation costs or lack of utilization of best practices create gaps between the intent (agreement) and the reality (adoption) of these SCM processes.
- Quote paper
- PhD Jagdeep Singh (Author), 2020, Impact Assessment of SCM Practices on the Operational Performance in Indian Automobile Industry. A Study, Munich, GRIN Verlag, https://www.grin.com/document/1023394
