General Terms and Conditions of GRIN Publishing GmbH

Overview

A. General Terms and Conditions for Buyers

1. General

Open Publishing GmbH, Nymphenburger Str. 86, 80636 Munich – hereinafter referred to as “Open Publishing” – offers buyers , hereinafter referred to as “buyers” – to purchase publications for a fee. Upon completion of the ordering process, a contract is concluded between the buyer and open publishing, including these GTC. The following General Terms and Conditions of Open Publishing, which are accepted by the buyer at the time of the order, apply exclusively to the business relationship between Open Publishing and the Buyer. The Buyer’s terms and conditions deviating from these terms and conditions shall not apply unless expressly acknowledged in writing by Open Publishing. German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

2. Rights of use

The buyer is not entitled to reproduce, distribute, publicly reproduce or make a publication publicly available. Individual reproductions, e.B. copies and printouts, may only be made for private and other own use (Section 53 UrhG). The production and distribution of further reproductions is only permitted with express permission. A publication may not be changed by the customer either in terms of content or editorial form, subject to deviating mandatory legal rules.

3. Warranty / Complaint

A complaint due to content defects of the publications is excluded. Open Publishing assumes no responsibility for the content and design quality of the individual study papers, in particular the presentation, structure, functionality of the procedures described therein and the correctness of data and results. The authors are responsible for the content of the publications themselves. Open Publishing does not guarantee that the publications have been prepared, evaluated and published in accordance with the statutory requirements, in particular audit regulations.

4. Liability

Open Publishing shall not be liable for damages that do not occur on the delivery item itself, in particular for loss of profit or for other financial losses of the buyer, insofar as they are not based on grossly negligent or intentional conduct of Open Publishing. In the event of slight negligence, Open Publishing shall only be liable in the event of breach of essential contractual obligations (cardinal obligations). In addition, open publishing’s contractual and non-contractual liability is limited to intent and gross negligence, whereby the limitation of liability also applies in the case of the action of a vicarious agent of Open Publishing. Claims for damages due to personal injury or under the Product Liability Act remain unaffected by the limitations of liability.

5. Revocation instruction
Right of withdrawal for digital content (e.B. eBooks)

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of conclusion of the contract.

In order to exercise your right of withdrawal, you must contact us

GRIN Publishing Ltd.
Trappentreustr. 1
80339 Munich

Tel: 089-550559-0
Fax: 089-550559-10

E-mail: info@grin.com

by means of a clear statement (e.B. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the sample withdrawal form available here, but this is not mandatory.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

The right of withdrawal expires if Open Publishing has begun to execute the contract after (i) the buyer has expressly agreed by downloading the eBook that Open Publishing begins the execution of the contract before the expiry of the withdrawal period, and (ii) has confirmed its knowledge that by consenting to the execution of the contract, he will lose his right of withdrawal.

Consequences of revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undisclosed and at the latest within fourteen days from the day on which we receive notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; under no circumstances will you be charged any fees for this repayment.

Right of withdrawal for goods (e.B. books)

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

In order to exercise your right of withdrawal, you must contact us

GRIN Publishing Ltd.
Trappentreustr. 1
80339 Munich

Tel: 089-550559-0
Fax: 089-550559-10

E-mail: info@grin.com

by means of a clear statement (e.B. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the sample withdrawal form available here, but this is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undisclosed and at the latest within fourteen days from the day on which we receive notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; under no circumstances will you be charged any fees for this repayment.

We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, characteristics and functioning of the goods.

The right of withdrawal does not apply to distance contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

– End of revocation instruction –

6. Complaints and dispute resolution

The EU Commission provides a platform for out-of-court dispute resolution. This gives consumers the opportunity to resolve disputes in connection with an online order, if necessary, without the involvement of a court. We make every effort to resolve any differences of opinion alike in our contract by mutual agreement. In addition, we are not obliged to participate in a conciliation procedure and unfortunately cannot offer you participation in such a procedure. Our e-mail address: info@grin.com.

B. Credit card statements

Credit card statements are carried out by

PAYONE Ltd.
Fraunhoferstraße 2-4
24118 Kiel, Germany

Registered office: Kiel
Kiel District Court HRB 6107
Managing Directors: Carl Frederic Zitscher, Jan Kanieß

A company of the Savings Bank Finance Group

C. Your contacts

GRIN Publishing Ltd.
Trappentreustr. 1
80339 Munich
Tel: 089-550559-0
Fax: 089-550559-10
E-mail: info@grin.com

Vat. ID number: DE212031523
Munich District Court: HRB 175803

Do you have questions or need support?

Frau nimmt telefonische Anfrage entgegen

Mon-Fri: 10:00-13:00
and 14:00- 17:00

+49 89 550559-0

info@grin.com

Just give us a call
or write to us:

We are happy to be personal
there for you.