In today’s world, it seems like people are continuously engaging in a lifestyle which is characterized by lots of work, activities, responsibilities, and very little spare time. One striking example of rather inefficient time management is the attendance of a doctor’s appointment. Long waiting times at doctors’ offices are one of the main reasons for patients’ complaints. Patients increasingly perceive excessive waiting times as an indication of poor practice management, which many of them are not willing to accept. Rather, they demand a well-functioning, patient-oriented time management
Self-evidently, the dissatisfaction and fluctuation of patients are displaying major problems for doctors. Moreover, long waiting times in practices are also a prevalent issue on the side of the practice personnel, as trouble with
time management and appointment scheduling resulting in crowded waiting rooms and dissatisfied patients causes doctors having to rush through a large number of patients in a limited time frame.
Clearly, the described problem of inefficient time management in doctors’ offices negatively affects both patients and physicians. Furthermore, both sides seem to have matching needs, as time is at the essence. While patients
are seeking to spend less time in the waiting room, doctors are aiming to effectively manage their appointment scheduling and practice procedures.
Thus, this manifested problem requires a solution which addresses the needs and unifies the benefits for both patients and doctors. SmartWait approaches this problem through an innovative, digital solution, which optimizes time
management in practices. The underlying concept of the idea and the business model architecture of SmartWait shall be discussed in depth in the following paper.
Inhaltsverzeichnis (Table of Contents)
- 1 Reason Why
- 2 IDEA & BUSINESS MODEL
- 3 INNOVATION MANAGEMENT
- 4 TECHNOLOGY MANAGEMENT
- 5 VISION, ROLLOUT & PLANNING
Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)
This document explores the concept of "SmartWait," a proposed innovative solution to address the problem of long waiting times at doctors' offices in Germany. The project aims to introduce a technology-driven system that improves time management and patient experience.
- Inefficient time management in healthcare settings
- The impact of long waiting times on patients
- Potential of technology to enhance patient experience
- Developing a business model for a technology-based solution
- Implementation and planning considerations
Zusammenfassung der Kapitel (Chapter Summaries)
- Chapter 1: Reason Why: This chapter introduces the problem of long waiting times at doctors' offices in Germany and its impact on patients. It highlights the importance of efficient time management in a busy lifestyle and presents research findings on the prevalence of this issue.
- Chapter 2: IDEA & BUSINESS MODEL: This chapter delves into the SmartWait concept, outlining its core principles, business model, and value proposition. It presents a clear vision of how the solution addresses the identified problem and explains how it will generate value for both patients and healthcare providers.
- Chapter 3: INNOVATION MANAGEMENT: This chapter explores the innovation aspects of SmartWait, outlining its innovation model, key features, and anticipated impact on the healthcare landscape. It discusses the potential of SmartWait to disrupt traditional healthcare practices and introduce new approaches to patient engagement and service delivery.
- Chapter 4: TECHNOLOGY MANAGEMENT: This chapter focuses on the technological foundations of SmartWait. It outlines the technology strategy employed, including selection of technologies, implementation considerations, and potential challenges. This chapter analyzes the integration of technology into the overall SmartWait solution.
- Chapter 5: VISION, ROLLOUT & PLANNING: This chapter outlines the future vision for SmartWait, encompassing its rollout strategy, potential market impact, and long-term growth plans. It provides an overview of the key milestones and considerations necessary for successful implementation and scalability.
Schlüsselwörter (Keywords)
This project revolves around the concepts of innovation, technology management, patient experience, healthcare, and business model development. Key terms include SmartWait, waiting times, doctors' offices, technology integration, patient engagement, value proposition, and market scalability.
- Quote paper
- Franziska Schweigert (Author), 2019, Developing a Business Concept. Project SmartWait, Munich, GRIN Verlag, https://www.grin.com/document/1040906
