I chose my topic for the thesis because communication has always been very important to me in my profession as a nurse in the context of nursing.
I have been working in outpatient care for over ten years. The development and progress of quality assurance during this time have accompanied me constantly. More and more administrative tasks were added over time and until today nursing compensates more and more for administrative services. Therefore, I see the two topics of "communication" and "staff management" as important points for me and my work as a nursing service manager.
Interpersonal skills are often neglected or not trained at all. For example, many professionals sooner or later take on a team leadership or management function. However, very few of them have received interpersonal know-how or leadership knowledge in training or at university. In my opinion, it is knowledge that everyone needs, today as well as tomorrow. In some cases, despite all the expertise, the results in the company are not achieved efficiently or at all because the interpersonal basis of the parties involved was not in balance.
In outpatient care, many clients live alone. During visits, a good communication structure is the basis. They have no one to talk to and become lonely without the conversation with a partner. Communication in dealing with staff is subject to other principles. A good knowledge of human nature and an appropriate leadership style are required here. Basic psychological knowledge only offers advantages to the leader. In this way, they can show empathy and give the necessary authority to a fair style of leadership.
Inhaltsverzeichnis (Table of Contents)
- Introduction
- Definition of communication
- Communication skills
- Forms of communication
- Verbal communication
- Nonverbal communication
- Theoretical foundations of communication
- The theory of Paul Watzlawick
- The theses of Friedemann Schulz von Thun
- Trend-setting basics
- Fundamentals of human history
- Ethical view
- Views from the Bible
- Communication disorders
- Reasons and causes and possible solutions
- Expectations in the communication culture of employees
- Communication in connection with employee management
- Definition of lead
- Leadership style
- Finding your own leadership style
- Cooperative leadership style
- Authoritarian leadership style
- Charitable leadership style
- Laissez fair leadership style
- Communication in management positions
- Conversation
- Employee appraisals
- An employee appraisal
- In the funding discussion
- During the assessment interview
- The target agreement discussion
- Listening properly
- Critical discussions
- Conclusion
Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)
This specialist work explores the crucial role of communication as a tool for managing employees within the nursing profession. It examines the importance of effective communication in building positive relationships, fostering a productive work environment, and ultimately achieving organizational goals. The work delves into various aspects of communication, including theoretical frameworks, practical applications, and its impact on leadership styles.
- The significance of communication in the nursing profession
- Different communication styles and their impact on employee management
- The role of leadership in cultivating a positive communication culture
- Practical examples of communication in management positions
- The importance of clear and empathetic communication in building trust and mutual understanding between managers and employees
Zusammenfassung der Kapitel (Chapter Summaries)
- Introduction: This chapter introduces the topic of communication and its significance in the nursing profession. The author emphasizes the growing need for effective communication skills, especially in light of the increasing administrative burden within healthcare. The chapter also highlights the importance of leadership skills in fostering a healthy communication culture within healthcare teams.
- Definition of communication: This chapter defines communication as a process of mutual understanding between individuals, encompassing both verbal and non-verbal messages. The chapter discusses the importance of recognizing and interpreting various forms of communication, including body language and facial expressions.
- Communication skills: This chapter explores the essential skills required for effective communication, such as clear and concise expression, active listening, and the ability to adapt communication styles to different audiences. The chapter emphasizes the significance of self-awareness and empathy in building meaningful connections with others.
- Forms of communication: This chapter dives into the different forms of communication, including verbal and nonverbal. It analyzes the importance of choosing the appropriate communication channel for different situations and audiences. The chapter also examines the potential pitfalls of nonverbal communication and the importance of interpreting body language accurately.
- Theoretical foundations of communication: This chapter delves into the theoretical underpinnings of communication, examining key models and frameworks that have shaped our understanding of the communication process. It explores the work of influential theorists like Paul Watzlawick and Friedemann Schulz von Thun, highlighting their contributions to the field of communication studies.
- Trend-setting basics: This chapter examines the historical and cultural influences on communication, exploring its evolution within the context of human society. It analyzes the impact of cultural values, ethical considerations, and religious perspectives on communication practices.
- Communication disorders: This chapter explores the challenges that can arise in communication, including communication disorders and their potential causes. It examines strategies for addressing communication breakdowns and fostering more effective communication in different contexts.
- Expectations in the communication culture of employees: This chapter examines the expectations and norms that shape the communication culture within organizations. It explores the importance of clear communication channels, open feedback mechanisms, and a shared understanding of communication principles.
- Communication in connection with employee management: This chapter delves into the specific role of communication in managing employees. It explores the link between communication styles and leadership effectiveness, examining different leadership approaches and their impact on team dynamics. The chapter also highlights the importance of clear communication in setting expectations, motivating employees, and fostering a positive work environment.
- Communication in management positions: This chapter focuses on practical applications of communication in managerial roles. It examines different communication situations that managers often encounter, such as performance evaluations, conversations with employees, and managing conflict. The chapter also provides insights into effective communication strategies for managing these challenges.
Schlüsselwörter (Keywords)
Key topics and terms explored in this work include communication, employee management, nursing profession, leadership styles, communication skills, theoretical frameworks, communication disorders, workplace culture, and effective communication strategies.
- Quote paper
- Marlies Gursky (Author), 2003, Communication as an employee management tool in nursing professions, Munich, GRIN Verlag, https://www.grin.com/document/1152638
