In the context of this research, payment is understood as the exchange of monetary
value between participants either directly or using an intermediary.5 Mobile payment
(mPayment) can be understood as every payment where at least one participant applies
mobile phone technology, thus, uses a mobile phone.6 But due to technological progress
it seems reasonable to classify other devices like a Personal Digital Assistant (PDA) or
devices with embedded Radio Frequency (RF) technology as mobile payment devices.7
However, mobile phones today clearly outnumber every other mobile payment device.
Penetration rates8 are forecasted to reach almost 80% in Europe by 2005.9 The number
of worldwide cellular subscribers is expected to pass one billion by 2003.10 By 2005
there will be more mobile phones worldwide than TVs, fixed line phones, and Personal
Computers (PC).11
Driven by the increasing penetration and resulting business opportunities, numerous
mPayment solutions have been offered by payment service providers, telcos, and financial institutions. The variety of applicable technologies, the possible linkage
between the financial instruments, and the mPayment device combined with different
payment scenarios offer a wide landscape of mPayment solutions. Besides technology,
questions dealing with consumer expectations, factors thriving or inhibiting a
widespread adoption, and with it related penetration strategies for payment service
providers have to be carefully researched to develop a successful mPayment.12
5 See Dahlberg/Mallat (2002) p. 651.
6 See Krueger (2001) p. 1; see IWW (2002a) p. 5; see Kreyer/Pousttchi/Turowski (2002) p. 1 f.
7 See Thing/Rouse (2001); cp. chapter 3.2.
8 Users as a percentage of the population.
9 See Barnett/Hodges/Wilshire (2000) p. 164.
10 See Barnett/Hodges/Wilshire (2000) p. 164; see Krueger (2001) p. 3; see GSM Association (2002b).
11 See Datta/Pasa/Schnitker (2001) p. 72.
12 See Dahlberg/Mallat (2002) p. 650.
Inhaltsverzeichnis (Table of Contents)
- INTRODUCTION
- 1.1 Motivation
- 1.2 Goals of the study
- 1.3 Structure
- TRADITIONAL AND FIXED-LINE ONLINE PAYMENT METHODS
- 2.1 History of payments
- 2.2 Traditional payment methods
- 2.3 Fixed-line online payment methods
- 2.4 Summary
- MOBILE PAYMENT
- 3.1 Market and players
- 3.2 Mobile hardware
- 3.3 Connection technologies
- 3.3.1 Cellular network technologies
- 3.3.1.1 GSM
- 3.3.1.2 HSCSD
- 3.3.1.3 GPRS
- 3.3.1.4 EDGE
- 3.3.1.5 UMTS
- 3.3.1.6 SMS
- 3.3.2 Proximity technologies
- 3.3.2.1 Bluetooth
- 3.3.2.2 IR
- 3.3.2.3 RFID
- 3.3.3 Wireless Internet technologies
- 3.3.3.1 WAP
- 3.3.3.2 I-Mode
- 3.4 Types of mPayment
- 3.4.1 mPayments applying cellular network technology
- 3.4.1.1 mPayment linked to phone bill
- 3.4.1.2 mPayment linked to bank or credit card account
- 3.4.2 mPayments applying mobile Internet technology
- 3.4.2.1 Personal online payments
- 3.4.2.2 Micropayments
- 3.4.3 mPayments applying proximity technology
- 3.4.3.1 Single chip
- 3.4.3.2 Dual chip
- 3.4.3.3 Dual slot
- 3.5 Describing criteria
- 3.6 Summary
- CRITICAL SUCCESS FACTORS
- 4.1 Contingency factors
- 4.2 User specific factors
- 4.3 Value creating factors
- 4.3.1 Diffusion of innovations theory
- 4.3.2 Technology acceptance model
- 4.3.3 Network externalities theory
- 4.3.4 Customer perceived value
- 4.3.5 Critical value creating success factors
- 4.3.5.1 Cost
- 4.3.5.2 Complexity
- 4.3.5.3 Trialability
- 4.3.5.4 Acceptance
- 4.3.5.5 Observability
- 4.3.5.6 Convenience
- 4.3.5.7 Security
- 4.3.5.8 Anonymity
- 4.3.5.9 Standard
- 4.4 Summary
- APPLICATION CASES
- 5.1 Paybox
- 5.2 Speedpass
- 5.3 PayPal
- 5.4 Firstgate
- 5.5 Summary
- SUMMARY AND OUTLOOK
Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)
The study aims to analyze the critical success factors of mobile payment in the German market. The research focuses on identifying the factors that influence the acceptance and adoption of mobile payment technologies and services.
- History and Evolution of Payment Methods
- Overview of Mobile Payment Technologies and Services
- Critical Success Factors for Mobile Payment Adoption
- Case Studies of Existing Mobile Payment Systems
- Future Trends and Outlook for Mobile Payment
Zusammenfassung der Kapitel (Chapter Summaries)
- Introduction: This chapter introduces the topic of mobile payment, outlines the motivation behind the study, and defines its goals. It also provides a framework for the research, outlining the structure of the thesis.
- Traditional and Fixed-Line Online Payment Methods: This chapter reviews the history of payments, analyzes traditional payment methods like cash, checks, and credit cards, and explores the evolution of fixed-line online payment systems.
- Mobile Payment: This chapter delves into the mobile payment market, highlighting key players, mobile hardware, and connection technologies. It further examines various types of mPayment, including those based on cellular networks, mobile internet, and proximity technologies.
- Critical Success Factors: This chapter analyzes the factors that contribute to the successful implementation and adoption of mobile payment systems. It discusses contingency factors, user-specific factors, and value-creating factors, drawing on theories such as the Diffusion of Innovations theory, Technology Acceptance Model, and Network Externalities theory.
- Application Cases: This chapter presents case studies of four prominent mobile payment systems: Paybox, Speedpass, PayPal, and Firstgate. It examines each system in terms of its critical success factors and provides a comparative analysis.
Schlüsselwörter (Keywords)
Mobile payment, critical success factors, payment methods, diffusion of innovations, technology acceptance model, network externalities, customer perceived value, case studies, Paybox, Speedpass, PayPal, Firstgate.
- Arbeit zitieren
- Christian Hort (Autor:in), 2002, Critical Success Factors of Mobile Payments, München, GRIN Verlag, https://www.grin.com/document/11750
