"Only satisfied employees are good employees"
What is satisfaction? What is motivation? What are the methods? How can we find out whether employees are satisfied?
Based on these questions, this project will conduct an employee survey using an anonymous questionnaire to make employee satisfaction measurable. Since employees are an important asset in a company and their job satisfaction affects the success of the business, this should be done extremely carefully.
First, the current level of satisfaction must be determined, then ways can be sought to improve satisfaction even further.
Satisfaction should be improved because it results in increased motivation - it is, so to speak, the basic prerequisite for motivated employees.
The aim of the project is, after evaluation of the questionnaires, to introduce targeted measures through which employee satisfaction can be improved and thus the working atmosphere can experience a positive development. In addition, the employees are to be motivated by new ideas, if necessary.
The working atmosphere is understood to mean the interaction between colleagues and the interaction between managers and employees. If, for example, there is rivalry between departments, this has a bad effect on the working atmosphere and thus disrupts the smooth running of the company.
This can go so far that even the customer may notice any disputes, or at least notice the bad atmosphere. In such an environment, the performance of an
of an employee could drop sharply. It must therefore be ensured that the working atmosphere is positively influenced. In companies with a good working atmosphere, the sickness rate is also often much lower. People who enjoy their work are less likely to take sick leave.
Inhaltsverzeichnis (Table of Contents)
- Introduction
- Theory
- What is satisfaction?
- What is motivation?
- Model by Abraham Maslow
- Model by Frederick Herzberg
- Result
- Planning
- Designing a questionnaire
- Type of survey
- Rules of thumb for question formulation
- Question selection
- Information for employees
- Application
- Survey
- Output of questionnaires
- Evaluation
- Rough evaluation of the questionnaires
- Detailed evaluation within the subject areas
- A-Satisfaction with the task
- B-Identification with the company
- C-Communication
- D-Leadership behaviour
- E-Working atmosphere
- Suggestions for improvement
- Survey
- Final considerations
Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)
This project aims to improve employee satisfaction at musterkauf Pfullingen by conducting an anonymous employee survey. The objective is to identify areas for improvement and implement targeted measures to positively impact the working atmosphere and motivate employees.
- Employee satisfaction and its impact on company success
- The relationship between satisfaction and motivation
- The importance of a positive working atmosphere
- Different models of motivation and needs satisfaction
- Designing and conducting effective employee surveys
Zusammenfassung der Kapitel (Chapter Summaries)
The introduction highlights the importance of employee satisfaction and explains the purpose of the project. It emphasizes the need for a positive working atmosphere and its impact on employee performance and motivation. The "Theory" chapter delves into the concepts of satisfaction and motivation, exploring the models of Abraham Maslow and Frederick Herzberg. The chapter on "Planning" focuses on the design and implementation of the employee survey, outlining the steps involved in creating a questionnaire and collecting data. The "Application" chapter covers the analysis of the survey results and discusses the evaluation of employee satisfaction across different aspects, such as task satisfaction, communication, and leadership behavior.
Schlüsselwörter (Keywords)
This project focuses on employee satisfaction, motivation, working atmosphere, needs satisfaction, survey design, and evaluation. It explores the theories of Abraham Maslow and Frederick Herzberg, which provide insights into human motivation and needs fulfillment. The project aims to improve the working environment and increase employee satisfaction by identifying areas for improvement and implementing targeted measures.
- Quote paper
- Caro Kiemi (Author), 2009, Employee satisfaction. Determining and improving employee satisfaction, Munich, GRIN Verlag, https://www.grin.com/document/1190736