The service and product delivery industry has a responsibility to provide for their customers when they require those services or products. It should not only happen when convenient but on all occasions as that is a primary occasion where the differentiation between suppliers is evident. The research began with noticing there are instances where customers are severely inconvenienced. Inclement weather is one such condition, and three questions arise.
What is the impact on the collection of stock on the days of inclement weather?
How important is it that the time at a collection counter is minimal, and why?
How are short-duration projects affected by collection delays, if this is true?
While there seems to be little direct information on the topic from which to draw data, it is through reading and observing peripheral subjects that the answer can be found. The themes in this instance were researching into three environments in their individual capacity, but within the boundaries of the other questions.
The initial concept has low resources and answers, but the topic does lead toward a better understanding of the down stages in the supply chain. It predominantly identifies the frustrations, concerns, and experiences of the customer.
The greatest discovery is identifying what the direct and indirect influences are for the success of a customer, and how a B2B relationship can support it. If the aim of a business is to be known as a positive difference in a time strained setting, it requires awareness and mending of its shortcomings.
Inhaltsverzeichnis (Table of Contents)
- INTRODUCTION
- The Importance of Positive Customer Experience…......
- Preparing for Disruptive Moments.........
- Catering for the Electronic Security Customers....
- Aim
- Objective
- Research Questions.
- Limitations of the Study..\li>
- Summary
- LITERATURE REVIEW
- The Impact Of Weather On Stock Collection & Projects?
- Weather Information Research
- Rainfall Stability and Irregularity.
- Linking Distribution and Weather
- How Critical is the Amount of Time at a Sales Counter?.
- The Distributor Function and Business Growth.......
- Customer Frustrations
- Customer Perception versus Customer Experience
- Service Delivery Expectations......
- Customer Experience Outweighs Brands and Price.....
- Supply Chain and Disruptions
- Summary
- How are Projects Negatively Affected Due to Late Arrival on-Site?
- The Reality of Time.
- Quality in Workmanship.
- Financial Constraints.......
- Gaps in the Research Pool....
- Summary.
- Research Process
- Introduction
- Research Philosophy
- Research Assumption and Philosophy..\li>
- Research Paradigm...
- Research Approach
- Research Method....
- Research Strategy.
- Time Horizon
- Ethics.
- Stakeholders..\li>
- Confidentiality and Data Management.
- Respect.
- Communication..\li>
- Integrity..\li>
- Tools and Techniques.........
- Validity and Reliability.
- Sampling Technique.........
- Probability.
- Non-Probability.
- Data Collection Techniques.
- Data Analysis Techniques...........
- Limitations of the Research ..
- Presentation
- Survey Development
- Population.
- Data Analysis......
- The Impact on Stock Collection on Inclement Weather Days? ......
- Direct Influences by Weather
- Travel and Traffic.
- The Importance of Time at a Collection Counter
- The Value of Time
- The Value of Service
- The Need for Swiftness...
- The Effect of Delayed Collection on Short Duration Projects ........
- The Risk of Lost Time
- Quality Risks in Workmanship ..
- Financial Risks.
- Covid Conundrum.
- Conclusion.......
- Conclusions, Reflections & Recommendations.
- The Impact of Inclement Weather on Stock Collection.
- The Importance of Asking.
- What is Discovered
- Significant Findings.
- Future implications and benefits.
- Limitations
- Ensuing stages..\li>
- The Importance of Time at a Collection Counter
- Why it was Important to Ask.
- What is Discovered.
- Significant Finding…………………………..\li>
- Future Implications and Benefits.
- Limitations
- Ensuing stages....
Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)
This research paper explores the impact of inclement weather on customer service optimization within the supply chain. It aims to identify the challenges and opportunities presented by weather disruptions, focusing specifically on the experiences of customers collecting stock and the implications for short-duration projects.
- The impact of inclement weather on stock collection and project timelines.
- The importance of customer experience and service delivery in challenging weather conditions.
- The role of time management and efficient operations in mitigating weather-related disruptions.
- The challenges and opportunities presented by weather disruptions to the supply chain.
- The significance of customer perception and satisfaction in the context of weather-related delays and disruptions.
Zusammenfassung der Kapitel (Chapter Summaries)
- Introduction: This chapter sets the stage for the research by highlighting the importance of positive customer experience in the face of disruptions, particularly inclement weather. The chapter outlines the research's aim, objective, and research questions, focusing on understanding the impact of weather on stock collection and project timelines. It also identifies the limitations of the study.
- Literature Review: This chapter explores existing research on the impact of weather on stock collection, project delays, and customer service. It examines the influence of weather information, rainfall patterns, and the critical role of time at the sales counter in customer satisfaction. It also delves into the challenges of disruptions in supply chains and the importance of customer experience.
- Research Process: This chapter outlines the research methodology, including the research philosophy, approach, method, and strategy. It discusses ethical considerations, data collection techniques, and data analysis approaches. The chapter also details the survey development and population involved in the research.
- Data Analysis: This chapter presents the analysis of the data collected, examining the impact of inclement weather on stock collection, the importance of time at the collection counter, and the effect of delayed collection on short-duration projects. It explores the relationship between weather conditions, travel and traffic, and the impact on customer experience. The chapter also discusses the Covid-19 pandemic's influence on the research findings.
Schlüsselwörter (Keywords)
The key terms and concepts explored in this research include customer experience, weather disruptions, supply chain optimization, stock collection, project delays, service delivery, time management, and customer perception. The research also incorporates key elements of research methodology, including research philosophy, approach, and data analysis techniques.
- Quote paper
- Marco della Peruta (Author), 2020, Supply Chain Optimisation through Efficient Management of Staff, Munich, GRIN Verlag, https://www.grin.com/document/1223204
