The American William Ellery Channing once said that “difficulties are meant to rouse, not discourage. The human spirit is to grow strong by conflict.”
Life is full of conflicts. Wherever choices exist there is potential for disagreement. Such differences, when handled properly, can result in richer, more effective, creative solutions and interaction. But it is difficult to consistently turn differences into opportunities. Poorly managed disagreements could lead to a psychological distance between people based on negative feelings like competition and disregard.
Conflict is inevitable in business relationships, as it is in social relationships. Without conflict, growth is limited. Unresolved conflict can be poisonous to the productivity of a company. Conflicts that are not handled or that are handled
in an inappropriate way could become expensive for a company. Thus, managers spend a lot of time dealing with conflicts or its aftermath. This indicates how much resources are wasted by wrong conflict management; a huge amount of a company’s workforce is kept away from daily business and productive work. The challenge is to identify conflict situations in their beginning stage and to manage them constructively to discover new opportunities and to transform conflict into a productive learning experience.
Whereas chapter 1.2 describes some important conflict types and the reasons for their arising, chapter 2.1 describes the first signs of conflict arising to sensitise to the roots of conflicts. By focussing on the business environment, chapter 2.2 and 2.3 show ways to minimise unnecessary conflicts and to manage unavoidable conflicts. Chapter 2.4 states important soft skills managers must develop to resolve conflicts successfully. This paper ends with interesting facts and figures about the importance of conflict management in organisations to underline the topicality of this issue.
Inhaltsverzeichnis (Table of Contents)
- Overview
- Introduction
- Conflicts and their Reasons
- Conflict Management in Organisations
- Reading the Signs
- Framework to Minimise Unnecessary Conflicts
- Methods to Handle Unavoidable Conflicts
- Managerial Soft Skills for Resolving Conflicts
- Conclusion
- Importance of Conflict Management
- Résumé
Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)
This assignment aims to explore the importance of conflict management within organizations and provide practical strategies for handling conflicts effectively. It examines how unresolved conflicts negatively impact productivity and suggests methods for minimizing unnecessary conflicts and resolving unavoidable ones. The paper emphasizes the role of managerial soft skills in successful conflict resolution.
- The nature and causes of conflict in organizations
- Strategies for minimizing and preventing unnecessary conflicts
- Methods for effectively managing unavoidable conflicts
- The importance of managerial soft skills in conflict resolution
- The negative consequences of unresolved conflict on organizational productivity
Zusammenfassung der Kapitel (Chapter Summaries)
Overview: This chapter introduces the topic of conflict management, highlighting its inevitability in organizational settings and the potential negative consequences of poorly managed disagreements. It provides a brief overview of the subsequent chapters.
Introduction: This section emphasizes the pervasive nature of conflict, highlighting both its potential for constructive outcomes (when managed effectively) and its detrimental effects when mishandled. It sets the stage for exploring effective conflict management strategies.
Conflicts and their Reasons: (This section's content is not provided in the excerpt.)
Conflict Management in Organisations: Reading the Signs: (This section's content is not provided in the excerpt.)
Conflict Management in Organisations: Framework to Minimise Unnecessary Conflicts: (This section's content is not provided in the excerpt.)
Conflict Management in Organisations: Methods to Handle Unavoidable Conflicts: (This section's content is not provided in the excerpt.)
Conflict Management in Organisations: Managerial Soft Skills for Resolving Conflicts: (This section's content is not provided in the excerpt.)
Schlüsselwörter (Keywords)
Conflict management, organizational conflict, conflict resolution, managerial soft skills, productivity, conflict prevention, negotiation, mediation.
- Arbeit zitieren
- N. Pahl (Autor:in), A. Richter (Autor:in), I. Rohrschneider (Autor:in), 2008, Why and How to Use Conflict Management in Organisations, München, GRIN Verlag, https://www.grin.com/document/124625
