E-Governance and Public Service Delivery in Nigeria. A Study of National Youth Service Corps in Rivers State, 2014 – 2020

Doctoral Thesis / Dissertation , 2022 , 148 Pages , Grade: 4.6

Politics - Region: Africa

The basic function of every government is to render quality services to her citizens at the right time. Against this background, this study examined e-governance implementation, challenges and prospect for effective and efficient service delivery in National Youth Service Corps (NYSC), Rivers state. Three research questions and two hypotheses were used for the study, while New Public Management theory was adopted as theoretical framework. The study collected data through primary and secondary sources. Four hundred and twenty (420) respondents selected from fourteen local government areas in the state using purposive sampling technique, while Pearson Product Moment Correlation coefficient (PPMC) was used to determine the relationship between the two variables.

Findings from the study showed that there is a significant relationship between e-governance and efficient service delivery in the National Youth Service Corps in Rivers State, and that there is a significant relationship between e-governance and corps members performance. The study identified challenges and impacts of e-governance on effective and efficient service delivery; while some inhibiting factors to e-governance were also identified. Consequently, recommendations were made on how to overcome challenges, which includes sensitization of prospective corps members, use of competent man-power, provision of functional equipment, provision of strong internet services, among others.

Inhaltsverzeichnis (Table of Contents)

• CHAPTER ONE: INTRODUCTION
• 1.1 Background to the Study
• 1.2 Statement of the Problem
• 1.3 Objectives of the Study
• 1.4 Research Questions
• 1.5 Significance of the Study
• 1.6 Scope and Delimitation of the Study
• 1.7 Operational Definition of Terms
• 1.8 Organization of the Study
• CHAPTER TWO: LITERATURE REVIEW
• 2.1 Conceptual Framework
• 2.2 Review of Related Literature
• 2.3 Theoretical Framework
• CHAPTER THREE: RESEARCH METHODOLOGY
• 3.1 Research Design
• 3.2 Population and Sample
• 3.3 Sampling Techniques
• 3.4 Instrument of Data Collection
• 3.5 Validation of Instrument
• 3.6 Method of Data Collection
• 3.7 Method of Data Analysis
• CHAPTER FOUR: DATA PRESENTATION AND ANALYSIS
• 4.1 Data Presentation
• 4.2 Data Analysis
• CHAPTER FIVE: SUMMARY OF FINDINGS, DISCUSSIONS, CONCLUSION, RECOMMENDATIONS AND SUGGESTIONS FOR FURTHER RESEARCH
• 5.1 Summary of Findings
• 5.2 Discussions of Findings
• 5.3 Conclusion
• 5.4 Recommendations
• 5.5 Suggestions for Further Research

Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)

This doctoral thesis investigates the role of e-governance in public service delivery within the Nigerian National Youth Service Corps (NYSC), specifically focusing on Rivers State from 2014 to 2020. The study aims to assess the effectiveness of e-governance in improving service delivery within the NYSC, exploring challenges and opportunities presented by the implementation of digital technologies.

• Impact of e-governance on service delivery within the NYSC
• Challenges faced in integrating e-governance within the NYSC
• Opportunities presented by e-governance for enhancing public service delivery
• Effectiveness of e-governance strategies in improving service quality and efficiency
• Role of e-governance in promoting transparency and accountability within the NYSC

Zusammenfassung der Kapitel (Chapter Summaries)

• Chapter One provides an introduction to the study, outlining its background, statement of the problem, objectives, research questions, significance, scope and delimitation, operational definitions, and organization. It sets the stage for the subsequent chapters.
• Chapter Two delves into the theoretical framework of the study, reviewing existing literature and conceptualizing e-governance and its impact on public service delivery. This chapter lays the foundation for understanding the concepts central to the research.
• Chapter Three outlines the research methodology employed in the study, including the research design, population and sample, sampling techniques, data collection methods, instrument validation, and data analysis approach.
• Chapter Four presents the collected data and analyzes the findings, drawing insights from the collected information. It explores the relationship between e-governance and service delivery within the NYSC in Rivers State.
• Chapter Five summarizes the key findings of the study, discusses their implications, and draws conclusions based on the analysis. It also offers recommendations for enhancing e-governance practices within the NYSC and suggests potential areas for future research.

Schlüsselwörter (Keywords)

E-governance, public service delivery, National Youth Service Corps (NYSC), Rivers State, Nigeria, digital technologies, service quality, transparency, accountability, challenges, opportunities, effectiveness, impact, research methodology.

• Course: Political Science Science (Public Administration)
• Grade: 4.6
• Author: Promise Chinnah (Author)
• Publication Year: 2022
• Pages: 148
• Catalog Number: V1376521
• ISBN (PDF): 9783346914422
• ISBN (Book): 9783346914439
• Language: English
• Tags: e-governance, public, service, delivery, nigeria, study, national, youth, corps, rivers, state