The basic function of every government is to render quality services to her citizens at the right time. Against this background, this study examined e-governance implementation, challenges and prospect for effective and efficient service delivery in National Youth Service Corps (NYSC), Rivers state. Three research questions and two hypotheses were used for the study, while New Public Management theory was adopted as theoretical framework. The study collected data through primary and secondary sources. Four hundred and twenty (420) respondents selected from fourteen local government areas in the state using purposive sampling technique, while Pearson Product Moment Correlation coefficient (PPMC) was used to determine the relationship between the two variables.
Findings from the study showed that there is a significant relationship between e-governance and efficient service delivery in the National Youth Service Corps in Rivers State, and that there is a significant relationship between e-governance and corps members performance. The study identified challenges and impacts of e-governance on effective and efficient service delivery; while some inhibiting factors to e-governance were also identified. Consequently, recommendations were made on how to overcome challenges, which includes sensitization of prospective corps members, use of competent man-power, provision of functional equipment, provision of strong internet services, among others.
Table of Contents
CHAPTER ONE: INTRODUCTION
1.1 Background to the Study
1.2 Statement of the Problem
1.3 Research Questions
1.4 Objectives of the Study
1.5 Research Hypotheses
1.6 Significance of the Study
1.7 Scope and Limitations of the Study
CHAPTER TWO: LITERATURE REVIEW AND THEORETICAL FRAMEWORK
2.1 Literature Review
2.1.1 E- Governance
2.1.2 Public Service Delivery
2.1.3 Service Delivery
2.1.4 Public Sector
2.1.5 National Youth Service Corps
2.2. Gap in Literature
2.3 Theoretical Framework
2.4 Empirical Review of Literature
CHAPTER THREE: METHODOLOGY AND RESEARCH SETTING
3.1 Research Design
3.2 Population of the Study
3.3 Sample Size and Sampling Technique
3.4 Nature and Sources of Data –Primary / Secondary
3.5 Method of Data Collection / Instrument
3.6 Method of Data Analysis
3.7 Research Setting
CHAPTER FOUR: DATA PRESENTATION, ANALYSIS AND DISCUSSION OF FINDINGS
4.1 Presentation and Analysis of Data.
4.2Discussion of Findings
CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMENDATIONS
5.1 Summary
5.2 Conclusion
5.3 Recommendations
5.5 Contribution to Scholarship / Knowledge
Research Objectives & Scope
This study evaluates the implementation, challenges, and prospects of information communication technology in the National Youth Service Corps (NYSC) in Rivers State from 2014 to 2020 to determine its influence on administrative efficiency and public service delivery.
- Assess the challenges encountered during the implementation of e-governance in the NYSC.
- Determine the impact of e-governance on service delivery performance within the scheme.
- Analyze factors hindering e-governance adoption in the NYSC and propose viable solutions.
- Examine the relationship between e-governance and staff performance as well as efficient service delivery.
Excerpt from the Book
1.1 Background to the Study.
The quest for effective and efficient service delivery has led to series of reforms in Nigeria public sector right from the colonial era till date. Nigerians have been short-charged and denied of quality service in the public sector for many decades. The recent advancement in information communication technology collapsing the world into a global village, where information can be transmitted and inputs taken freely from citizens within few minutes and service delivered efficiently is a welcome development in both public and private administration.
Nigeria inherited a public sector patterned after that of Britain, her erstwhile colonial master, at the attainment of political independence on 1st October, 1960, which was characterized with inefficiency, delay and denial in rendering essential services to the people. These with time resulted in prevalent corruption, nepotism, embezzlement and other features of underdevelopment in the country. Okon (2008) observed that public sector service delivery in Nigeria has recorded a history of woeful failures and disappointment particularly in the public enterprises subsector such as Power Holding Company of Nigeria, (PHCN),Nigeria Telecommunication Limited (NITEL), Nigeria Postal Services (NIPOST), Nigeria Railway Corporation ( NRC), Nigeria National Petroleum Company ( NNPC) to mention but few.
In a similar manner, Azeta et al (2021) posited that the Nigeria civil service today is a shabby institution, which has virtually lost its attributes of neutrality, enormity, transparency and security of tenure. It is an institution bedeviled with by declining productivity, excess caution undue bureaucratic practices and terminable delays. The need for functional productive civil service anchored on effective quality service delivery to people became imperative hence continuous reorganization and restructuring of the public service from time to time as seen in Nigeria and other developed and developing nations of the world.
Summary of Chapters
CHAPTER ONE: INTRODUCTION: This chapter introduces the study, providing the background of e-governance reforms in Nigeria and stating the research problem, objectives, and significance regarding the NYSC.
CHAPTER TWO: LITERATURE REVIEW AND THEORETICAL FRAMEWORK: This section reviews existing literature on e-governance, public service delivery, and the NYSC scheme, establishing the theoretical framework of New Public Management.
CHAPTER THREE: METHODOLOGY AND RESEARCH SETTING: This chapter details the descriptive survey design, sampling techniques, and data collection instruments used to analyze e-governance in the Rivers State NYSC.
CHAPTER FOUR: DATA PRESENTATION, ANALYSIS AND DISCUSSION OF FINDINGS: This chapter presents the empirical results of the study, analyzed via statistical methods (SPSS) and discusses the impacts of e-governance on NYSC operations.
CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMENDATIONS: This final chapter summarizes the research, draws conclusions based on the hypothesis testing, and provides recommendations for improving e-governance in the NYSC.
Keywords
E-governance, Service Delivery, Public Administration, National Youth Service Corps, NYSC, Information Communication Technology, ICT, New Public Management, E-registration, Nigeria, Public Sector, Digitalization, Administrative Reforms, Accountability, Transparency.
Frequently Asked Questions
What is the primary focus of this research?
The research focuses on evaluating how the implementation of e-governance applications affects service delivery and the overall performance of the National Youth Service Corps (NYSC) in Rivers State.
What are the core research themes?
The core themes include e-governance implementation strategies, public service delivery efficiency, the role of ICT in mitigating bureaucratic challenges, and the impact of these technologies on corps members and staff productivity.
What is the primary objective of this study?
The primary objective is to investigate the relationship between e-governance adoption and efficient service delivery in the NYSC, identifying key challenges and proposing solutions to improve the scheme's operations.
Which methodology was employed for this analysis?
The study adopted a descriptive survey research design, gathering both primary and secondary data, with analysis facilitated through SPSS to determine correlations between the identified variables.
What key findings does the research emphasize in the main chapters?
The study highlights how e-governance has streamlined mobilization and registration processes but also identifies persistent hurdles such as poor network infrastructure, lack of technical training, and inadequate electricity supply.
Which specific keywords define this study?
Keywords include E-governance, Service Delivery, Public Administration, NYSC, Information Communication Technology, Digitalization, and New Public Management.
How did e-governance impact the corps mobilization process?
The research concludes that e-governance transitioned the process from manual, paper-based efforts to a digitalized system, effectively reducing queueing, fraud, and the issue of 'ghost' corps members.
What is the recommended path forward according to the author?
The author recommends urgent investment in ICT infrastructure, standardized mandatory training for staff, consistent power supply, and robust cybersecurity measures to protect corps member data and ensure the long-term success of the E-NYSC portal.
- Arbeit zitieren
- Promise Chinnah (Autor:in), 2022, E-Governance and Public Service Delivery in Nigeria. A Study of National Youth Service Corps in Rivers State, 2014 – 2020, München, GRIN Verlag, https://www.grin.com/document/1376521
