Leseprobe
Table of Contents
I. List of Figures
1 Introduction
2 Basis and Conceptual Background
1.1 Perceptions
1.2 Gap Model
3 The GAP-Model applied to the Musterstädter Golfclub e.V
3.1 The Musterstädter Golfclub e.V
3.2 Identifying service quality problems of the Musterstädter Golfclub e.V. by applying the GAP-model
3.3 Correcting service quality problems of the Musterstädter Golfclub e.V. by applying the GAP-model
4 Conclusion and Forecast
5 List of literature
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- Dustin Crefeld (Autor:in), 2011, Identifying and correcting service quality problems by applying the GAP-Model - Musterstädter Golfclub e.V., München, GRIN Verlag, https://www.grin.com/document/168028
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