The impact of knowledge management systems (KMS) on organizations grows rapidly. Increasingly, corporations are also using wikis to support employee collaboration and knowledge management (cf. Wagner, 2004, p. 104). A 2008 study by Gartner indicates that this year half of all US companies will use wikis (Morse, 2008). Wikis allow open collaboration in organizations and offer great potential for teamwork and knowledge management (KM). Using this potential for organizations in research context is a difficult task, because user groups are smaller and many tools already exist. It is therefore crucial to understand what makes a wiki successful. This seminar paper investigates the success factors of wikis derived from practical surveys, classifies them for relevance to small organizations and finally builds a wiki success model based on IS research and the practical success factors found.
Inhaltsverzeichnis (Table of Contents)
- Introduction
- Problem Definition and Objectives
- Course of Investigation
- Wiki Success for Small Organizations
- Wiki Characteristics
- Success Factors for Small Organizations
- Success Measurement Model
- Information System Success
- Related Basic Theories
- Theory of Reasoned Action (TRA)
- Technology Acceptance Model (TAM)
- Information Systems Success Model of DeLone & McLean
- Model Suitability for Wikis in Small Organizations
- Adapted Models
- Updated D&M IS Success Model (2003)
- Success Model by Nelson & Todd (2005)
- KMS Success Model by Clay et al. (2005)
- KMS Success Model by Wu & Wang (2006)
- KMS Success Model of Kulkarni (2007)
- Knowledge Sharing Research
- Adaption to Wiki Success
- Wiki Success Model
- Variables
- Knowledge Quality
- System Quality
- Perceived Wiki Benefits
- Motivation
- User Satisfaction
- Knowledge Use
- Conclusion
- Discussion and Limitations
- Future Research
Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)
This seminar paper investigates the success of a wiki for small organizations by developing a comprehensive success measurement model. The paper analyzes existing information systems (IS) success models and adapts them to the specific context of wiki implementation in small organizations.
- Defining and measuring the success of a wiki in small organizations
- Analyzing existing IS success models and their relevance to wiki success
- Developing an adapted success model for wiki implementation in small organizations
- Identifying key factors influencing wiki success, such as knowledge quality, system quality, and user satisfaction
- Exploring the relationship between wiki success and knowledge sharing within organizations
Zusammenfassung der Kapitel (Chapter Summaries)
- Introduction: This chapter introduces the research problem and defines the objectives of the seminar paper. It highlights the growing importance of wikis for knowledge management in small organizations.
- Wiki Success for Small Organizations: This chapter discusses the characteristics of wikis and their potential benefits for small organizations. It also explores specific success factors relevant to small organizations, such as organizational culture, resource constraints, and user adoption.
- Success Measurement Model: This chapter reviews existing information systems success models, including the Theory of Reasoned Action (TRA), Technology Acceptance Model (TAM), and DeLone & McLean IS Success Model. It assesses the suitability of these models for measuring wiki success in small organizations.
- Adaption to Wiki Success: This chapter proposes an adapted success model for measuring wiki success in small organizations. It identifies key variables such as knowledge quality, system quality, perceived wiki benefits, motivation, user satisfaction, and knowledge use.
Schlüsselwörter (Keywords)
This research focuses on the success of wikis in small organizations, exploring themes such as information systems success, knowledge management, knowledge sharing, and user adoption. Key concepts include the Theory of Reasoned Action (TRA), Technology Acceptance Model (TAM), DeLone & McLean IS Success Model, and the proposed Wiki Success Model. The paper analyzes and adapts existing success models to provide a comprehensive framework for measuring wiki success.
- Quote paper
- B. Sc. Mathias Riechert (Author), 2011, Measuring the Success of a Wiki for Small Organizations, Munich, GRIN Verlag, https://www.grin.com/document/171757
