Outsourcing of social tasks at profit oriented enterprises

Which criteria must enterprises fulfill in order to complete a service contract or performance agreement intended for asylum support?

Doktorarbeit / Dissertation , 2008 , 170 Seiten , Note: A

Pflegewissenschaft - Pflegemanagement

After the introduction of New Public Management the demands for higher efficiency and effectiveness are increased. The social institutions cannot meet these demands just by going through professionalism, due to the globalization and an increase in complexity and globlized social problems. These developments require specific competencies in working such as knowledge of a successful economic.For this reason, private enterprise seeks to gain familiarity in such tasks.
The outsourcing organizations are responsible for social tasks support the political asylum that can outsource the related tasks to the external organizations via a contract or agreement.
The research could achieve the results which are similar to those in Social Enterprise by using qualitative research and the determination of criteria, which is important to the regional officials in their outsourcing of asylum-related tasks to an external enterprise. It is clear that it would be beneficial to a Social Enterprise in their optimization of the strategy of an existing company. Knowing which social and economic principles are mostly needed to secure the confidence of granting NGO or NPO that would be extremely useful as well as the company’s competitiveness.
From this data, a list which provides arguments that should be used in negotiations with municipalities, and with the research's customer in the receipt of an order was generated for Social Enterprise.
This research surveyed the needs of approximately 45 potential outsourcing organizations in England, Germany, and Switzerland. It analyzed their needs, giving the contract to the organizations which fulfil the criteria and others information regarding to such contracts. This turn could be very useful as the strategic recommendations to the national and international negotiations for enterprises. The main product of this research is a list of recommendation for the implementation of the results in the form of a list:”ready-to-use.”
The submitted results and interpretations of enquiries turned into a list of strategic recommendations as action arguments are useful in the national and international negotiations.
The Social Enterprise wished to know the specific requirements and criteria that private enterprises must meet to receive such orders from end result of this research. The Social Enterprise will know which one is decisive in the selection process that clearly answered in terms of specialized and practical knowledge.
Dr. Morris Setudegan

Inhaltsverzeichnis (Table of Contents)

• ACKNOWLEDGMENTS
• IMPRINT
• ABSTRACT
• TABLE OF CONTENTS
• TABLE OF FIGURES
• PREFACE
• 1 GENERAL INTRODUCTION
• 1.1 CONTEXTUAL
• 1.2 BACKGROUND INFORMATION
• 1.3 AIMS OF RESEARCH
• 1.4 OUTLINE OF THE REPORT
• 1.5 METHOD OF INVESTIGATION
• 2 DEFINITION OF IMPORTANT CONCEPTS
• 3 DESCRIPTION OF THE INVESTIGATION OR ISSUE
• 3.1 GENESIS OF THE SOCIAL ENTERPRISE
• 3.2 STRUCTURE, ORGANIZATION CHART AND ORGANIZATION OF SOCIAL ENTERPRISE
• 3.3 STRUCTURING THE OPERATIONS
• 3.4 ENTERPRISE RESOURCE PLANNING (ERP)
• 3.4.1 EMPLOYEE
• 3.4.2 EFFICIENCY OF SOCIAL ENTERPRICE
• 3.4.3 INFRASTRUCTURE OF THE ADMINISTRATION
• 3.4.4 INFRASTRUCTURE OF SUPPORT
• 3.4.5 THE SERVICE
• 3.4.6 THE LEGAL BASES
• 3.4.7 THE FINANCING
• 3.4.8 THE SERVICE CONTRACT OR PERFORMANCE AGREEMENT
• 3.4.9 PUBLIC RELATIONS
• 3.4.10 THE QUALITY MANAGEMENT (QM)
• 3.5 THE RIGHT OF POLITICAL ASYLUM IN SWITZERLAND
• 3.5.1 SWISS ASYLUM POLICY
• 3.5.2 ASYLUM REQUEST
• 3.5.3 ASYLUM PROCEDURE
• 3.5.4 ASYLUM DECISION
• 3.5.5 THE REFUGEE CONVENTION
• 3.5.6 THE UNHCR
• 3.5.7 THE SWISS ASYLUM LAW
• 3.5.8 THE INTERFACE TO THE ALIENS ACT: THE TEMPORARY OUTSOURCING OF REFUGE BY GOVERNMENT
• 3.5.9 THE ASYLUM LAW REVISED BY 1.1.2007 IN SWITZERLAND
• 3.5.10 ASYLUM PROCEDURE
• 3.6 THE RIGHT OF POLITICAL ASYLUM IN ENGLAND
• 3.7 THE RIGHT OF POLITICAL ASYLUM IN GERMANY
• 3.8 GENEVA REFUGEE CONVENTION
• 4 DYNAMICS OF THE ANTICIPATED SOLUTION
• 4.1 GOALS AND OBJECTIVES OF THE INVESTIGATION
• 4.1.1 TO SHOW THE OUTSOURCING OF TASKS ARE USEFUL
• 4.1.2 THE SYSTEM MODEL AND THE TRADITIONAL AND NEW CONTROL
• 4.1.3 THE REFUGEE CONVENTION
• 4.2 METHODOLOGY
• 5 ANALYSIS AND OVERALL OUTCOMES
• 5.1 ANALYSIS OF THE SOCIAL ENTERPRISE
• 5.1.1 STAKEHOLDER ANALYSIS
• 5.1.2 DOCUMENT ANALYSIS OF THE SOCIAL ENTERPRISE:
• 5.1.2.1 CONTENTS OF SUPPORT
• 5.1.2.2 DECIDING FACTORS AT THE MUNICIPALITIES:
• 5.1.2.3 THE SERVICE AGREEMENT OR THE CONTRACT:
• 5.1.2.4 SOCIAL WORK BY PRIVATE ENTERPRISE:
• 5.1.3 EXPERT INTERVIEW WITH SOCIAL WORKERS OF THE SOCIAL ENTERPRISE:
• 5.1.4 ADVANCE HYPOTHESIS:
• 5.2 QUALITATIVE SOCIAL REASEARCHES
• 5.2.1 CHOICE OF THE INTERVIEW METHOD:
• 5.2.2 GUIDE INTERVIEW AND THE PRINCIPLES OF THE GUIDE DESIGN:
• 5.2.3 DEVELOPMENT OF THE INTERVIEW GUIDE:
• 5.2.4 CHOICE OF THE SAMPLE:
• 5.2.5 PREPARATION OF THE INQUIRY TO THE MUNICIPALITIES:
• 5.2.6 EXECUTION OF THE INTERVIEWS:
• 5.2.7 EVALUATION METHOD:
• 5.2.8 THE PRAGMATIC EVALUATION METHOD TO MÜHLFELD:
• 5.2.9 THE EFFORTFUL EVALUATION METHOD AFTER INHABITANT OF MEUSER AND NAGEL:
• 5.3 CAUSALITY METHODS – CAUSAL- NET - ANALYSIS (CNA)
• 5.4 CAUSALITY METHODS – SENSITIVITY ANALYSIS
• 6 GENERAL CONCLUSION
• 6.1 GENERAL DISCUSSION
• 6.2 RECOMMENDATIONS FROM RESEARCH MANAGER
• 6.2.1 DOCUMENTS ANALYSIS AND RECOMMENDATION:
• 6.2.2 THE POLITICIZATION DEGREE OF DECISION TOPICS
• 6.2.3 ARGUMENT LIST AND RECOMMENDATION
• BIBLIOGRAPHY
• BOOKS (English)
• BOOKS (German)
• TRANSLATING THE TITLES OF BOOKS
• WEB PAGES
• MAGAZINES
• STATISTICS
• SUPPORTING DOCUMENTS

APPENDICES

Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)

This thesis aims to identify the criteria that enterprises must fulfill to secure service contracts or performance agreements for asylum support. The study delves into the needs and expectations of potential customers, particularly regional offices, to understand what factors influence their decision-making process. It explores the complex interplay between economic and social aspects, including the ethical considerations of social work within a for-profit enterprise.

Here are three key themes emerging from the text:

• **Outsourcing of Social Tasks:** The study examines the increasing trend of outsourcing asylum-related tasks to private enterprises, analyzing the motivations and decision-making processes of regional offices responsible for awarding contracts.
• **Social Work in a Profit-Oriented Environment:** The research investigates the potential tensions and challenges of providing social services within a profit-oriented enterprise, exploring the need to balance social and economic principles.
• **Integration of Asylum Seekers:** The thesis highlights the importance of integration efforts for asylum seekers and the need for enterprises to demonstrate an understanding of integration measures and their role in promoting independence and self-sufficiency.

Zusammenfassung der Kapitel (Chapter Summaries)

Chapter 1 presents the research problem and context, highlighting the growing trend of outsourcing asylum-related tasks to private enterprises. The Social Enterprise, a profit-oriented organization specializing in asylum support, seeks to understand the criteria that influence regional officials' decisions to award contracts.

Chapter 2 provides a comprehensive overview of key concepts and definitions relevant to the research, including asylum tasks, support, refugees, service agreements, performance orders, New Public Management, and social work in a profit-oriented environment.

Chapter 3 delves into the background and operations of the Social Enterprise, describing its history, organizational structure, services, legal framework, and quality management system. The chapter also provides context on asylum procedures and regulations in Switzerland, England, and Germany.

Chapter 4 outlines the research methodology, focusing on qualitative interviews with decision-makers from regional offices and other potential customers. The chapter discusses the formulation of hypotheses based on a thorough analysis of documents and existing knowledge.

Chapter 5 presents the analysis and overall outcomes of the research, including a stakeholder analysis, document analysis, and expert interview with social workers at the Social Enterprise. The chapter also examines the decision factors used by regional offices, the role of service agreements and contracts, and the broader debate regarding social work by private enterprises.

Chapter 6 offers the general conclusion of the research, summarizing the key findings and providing recommendations for the Social Enterprise based on the analysis of interview data. The chapter discusses the importance of transparency, communication, and a clear understanding of the needs and expectations of regional offices in securing performance agreements for asylum support.

Schlüsselwörter (Keywords)

This research focuses on the intersection of social work and profit-oriented enterprises, particularly within the context of asylum support. Key concepts include: outsourcing, social tasks, asylum, integration, performance agreements, service contracts, efficiency, effectiveness, quality management, professional social work, ethical considerations, and stakeholder analysis.

• Hochschule: ( Atlantic International University ) (Institute of Business Econimic)
• Note: A
• Autor: Prof. (FH) Dr. Morris Setudegan (Autor:in)
• Erscheinungsjahr: 2008
• Seiten: 170
• Katalognummer: V179578
• ISBN (eBook): 9783656019961
• ISBN (Buch): 9783656020509
• Sprache: Englisch
• Schlagworte: Social Enterprise, Contract Managemnt, Outsourcing of tasks in a Social field