Abstract or Introduction
A busy German production manager of an automotive company, Peter Müller (30), is
sent to a short trip to manage a new supplier manufacturing facility in Mexico. The
questioned Mexican supplier manufactures high-tech safety systems similar to
another American supplier.
On his arrival, the Mexican production manager, Juan Lopez (47), suggests to go to
the factory to meet the workers who have been awaiting his arrival. Joe declines
Juan´s offer and chooses instead to get right to work on determining why the quality
and production rate of the Mexican supplier plant are not equal to the U.S. supplier
plant. Juan stresses the importance of getting to know the workers first, but Joe lets
Juan know he was sent to Mexico to straighten things out, not to form friendship with
the local workers.
Without further comment and a grim face, Juan gets Peter the figures and records his
requests. Peter makes a number of changes and feels sure the plan he has prepared
will improve quality and increase production. Then, he flies back to America again.
After a couple of months, no improvement has been made; Peter cannot understand
why the workers seem to resist his plans. [...]
- Quote paper
- Marco Aulbach (Author), 2012, Critical Incident about "Mexico and the United States of America“, Munich, GRIN Verlag, https://www.grin.com/document/211323
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