This study is about the challenges of adoption of e-procurement in a private bank in Tanzania, specifically at CRDB bank Plc, Dar es Salaam. The specific objectives were to find out if the procurement officers have necessary skills to facilitate the use of e-procurement, to examine the extent of availability of technological infrastructure to support e-procurement and to identify challenges facing CRDB bank in adopting e-procurement. The research design used was case study and a sample of 20 respondents was used. Data were collected using questionnaire and interview. The analysis of findings was done using descriptive statistics and narrative notes whereby tables and charts were used. Findings of the study showed that CRDB bank has started to procure online recently and for now it partially procures online. IT infrastructure in the bank strongly supports the adoption of e-procurement. Nevertheless, e-procurement has been seen as strategically important and it is driven by management. The bank personnel have the skills needed to cope with the changes. Conclusively, the study shows that the adoption of e-procurement in private sectors particularly in CRDB bank is feasible. The important thing is for the organizations and their managements to take initiatives on how to improve the facilitation of e-procurement. Furthermore, the researcher recommends that managements should make a cost benefit analysis on e-procurement, improve their technological infrastructure, organize trainings for staffs and improve the networks and systems in order to make e-procurement a success.
Table of Contents
1. Overview of Study
1.1 Introduction
1.2 Background information to the problem
1.3 Research problem
Research objectives
General objective
Specific objectives
1.4 Research questions
General question
Specific questions
1.5 Significance of the study
1.6 Organization of the study
2. Literature Review
2.1 Introduction
2.2 Theoretical bases of the study
2.2.1 Procurement Definition
2.2.2 Conceptual definitions
2.2.3 Online Marketplaces
Institutional Theory
2.2.4 Legal Framework and E-Procurement in Tanzania
2.3 Empirical studies
2.4 Conceptual model of e-procurement adoption
3. Research Methodology
3.1 Introduction
3.2 Research paradigms (Philosophy)
3.3 Research design (Strategy)
3.4 Types of measurements- Parametric and Non parametric
3.5 Data collection methods and approach
3.6 Types of data
3.6.1 Primary data
3.6.2 Secondary data
3.7 Sampling techniques
3.7.1 Sample and sample size
3.7.2 Sampling procedure
3.8 Reliability and validity of data
3.8.1 Reliability
3.8.2 Validity
3.9 Management and analysis of data
3.9.1 Data management
3.9.2 Data analysis
3.9.3 Expected results
3.10 Limitation of the study
4. Facts Finding and Analysis
4.1 Introduction
4.2 Summary of planned and effective questionnaire responses
4.2 Necessary skills of procurement officers to support the use of e-procurement
4.3 The availability of technological infrastructure to support e-procurement
4.4 Level of adoption of e-procurement at the bank
4.5 Use and operation of IT at the bank
4.6 Assessment of the strategic importance of e-procurement at the bank
4.7 Consideration of factors driving adoption of e-procurement at the bank
4.8 Highly ranked inhibitor of adopting e-procurement at the bank
4.9 Assessment on skills of procurement practitioners at the bank
4.10 Evaluation on the value of e-procurement to the organization
4.11 Assessment on the professional and academic qualifications of P.M.U at the bank
4.12 The main challenges of adopting e-procurement at CRDB bank
5. Discussions
5.1 Introduction
5.2 Discussion on specific information collected from respondents
5.2.1 Skills of procurement officers to facilitate the use of e-procurement
5.2.2 Availability of technological infrastructure to support e-procurement
5.2.3 Level of adoption of e-procurement at CRDB bank
5.2.4 Assessment of the use and operation of IT at the bank
5.2.5 Assessment of strategic importance of e-procurement at the bank
5.2.6 Consideration of the factors driving adoption of e-procurement at the bank
5.2.7 Highly ranked inhibitor of adopting e-procurement at the bank
5.3 Discussion on respondents general information
5.3.1 Skills of bank personnel in engaging in procurement process
5.3.2 E-procurement as adding value to the bank
5.3.3 Assessment of members of P.M.U on carrying out e-procurement activities
5.3.4 Discussion on the main challenges of adopting e-procurement at CRDB bank
6. Conclusion and Recommendations
6.1 Introduction
6.2 Summary of the research findings
6.3 Conclusion
6.4 Recommendations
6.5 Contributions and Implications
Research Objectives and Key Topics
This research aims to examine the challenges surrounding the adoption of e-procurement within a private banking context, specifically at CRDB Bank in Tanzania. The study explores whether current procurement staff possess the necessary skills for digital integration, assesses the availability of supportive technological infrastructure, and identifies the primary operational barriers to full e-procurement implementation.
- Evaluation of staff skills and academic qualifications regarding e-procurement tasks.
- Analysis of existing IT infrastructure and its readiness to support digital procurement.
- Identification of strategic, operational, and technical challenges facing CRDB Bank.
- Assessment of the institutional factors influencing e-procurement adoption strategies.
Excerpt from the Book
1.2 Background information to the problem
The increased adoption of the internet for business uses globally, has influenced the function of procurement to migrate from traditional paper-based processes to e-procurement. The unique features of the internet and related web-based technologies can potentially support the activities of procurement, and at the same time provide improvements to the procurement process. It is on this ground that e-procurement has, in recent years, been used as a means to significantly reduce costs because of its ability to reduce transaction costs and manage the inventory in a more efficient manner. In its most basic definition, e-procurement is the streamlining of procurement/purchasing processes by eliminating traditional paper-based documents such as purchase orders, requisition forms, invoices etc and replacing them with electronic based paperless processes. It is a powerful business tool that can revolutionize the buying function of an organization by streamlining and automating the labour intensive procurement routines which in return enable employees to gain direct access to their suppliers’ systems, visually confirm technical specifications and view product pictures, price points, and detailed product descriptions (Commission of the European Communities, 2004).
Summary of Chapters
Overview of Study: Provides the foundational information for the research, including the background of the problem, research objectives, research questions, and the organizational structure of the study.
Literature Review: Explores theoretical definitions of procurement and e-commerce, institutional theory, and empirical studies regarding the drivers and inhibitors of e-procurement adoption.
Research Methodology: Outlines the research design, data collection methods, sampling techniques, and the criteria for reliability and validity used to gather information at CRDB Bank.
Facts Finding and Analysis: Presents the primary data collected from the case study, focusing on staff skills, infrastructure, and the specific challenges identified by respondents.
Discussions: Provides an analytical evaluation of the findings in relation to the research objectives, comparing them with existing literature and highlighting the identified barriers.
Conclusion and Recommendations: Summarizes the key research outcomes and offers practical recommendations for management to overcome identified challenges and improve e-procurement processes.
Keywords
E-procurement, CRDB Bank, Tanzania, Procurement Adoption, IT Infrastructure, Institutional Theory, Transaction Costs, Digital Procurement, Procurement Strategy, Business-to-Business, Electronic Tendering, Supply Chain, Procurement Management Unit, Technological Barriers, Operational Efficiency.
Frequently Asked Questions
What is the core focus of this research?
The research focuses on the challenges associated with the adoption of e-procurement systems within a private banking setting, using CRDB Bank in Tanzania as a primary case study.
What are the central themes discussed in the work?
The central themes include the transition from traditional to electronic procurement, the role of IT infrastructure, institutional influences on organizational behavior, and the identification of operational barriers to digitization.
What is the primary research question?
The primary research question addresses what specific challenges CRDB Bank faces regarding the adoption and full implementation of e-procurement technologies.
Which methodology was applied?
The study utilized a case study design employing a mixed-methods approach, including primary data collection through questionnaires and interviews, supported by secondary documentary reviews.
What does the main body of the work cover?
The body of the work covers theoretical frameworks, a detailed methodology, the presentation and analysis of empirical findings from staff surveys, and a discussion section that links these findings to the existing academic literature.
Which keywords best describe this study?
Key terms include E-procurement, CRDB Bank, procurement strategy, IT infrastructure, and Institutional Theory.
How does institutional theory relate to the study's findings?
Institutional theory is used as a lens to explain that organizations are not just rational actors, but are influenced by external pressures and norms which dictate how they approach new technology adoption.
What is the most significant challenge identified at CRDB Bank?
The study identifies audit risks and network instability as the most significant inhibitors to the full adoption of e-procurement at the bank.
- Arbeit zitieren
- Ikandilo Kushoka (Autor:in), 2005, Challenges of E-Procurement adoption in a private Bank in Tanzania, München, GRIN Verlag, https://www.grin.com/document/276666
