The impact of integrated budget and expenditure system software implementation on costumer and end user satisfaction


Master's Thesis, 2014

48 Pages, Grade: A


Excerpt


Table of Contents

Acknowledgements

Table of Contents

List of tables

List of Acronyms

Abstract

1. Introduction
1.1 Background of the study
1.2 Statement of the problem
1.3 Objectives of the study
1.3.1 General objective
1.3.2 Specific objectives
1.4 Scope of the study
1.5 Limitations of the study
1.6 Significance of the study
1.7 Organization of the study

2. Research Design and Methodology
2.1 Description of study area
2.2 Research Strategy and Design
2.3 Sources of Data
2.4 Target Population
2.5 Sampling Techniques
2.6 Methods of Data Collection
2.6.1 Quantitative Data
2.6.2 Qualitative Data
2.7 Methods of Data Analysis

3. Data Analysis and Discussion of Results
3.1. Introduction
3.2 Reliability of the questionnaire
3.3 Demographic Characteristics of Respondents
3.4. Analysis for customer respondents
3.4.1. Evaluating whether the IBEX system made improvement or not
3.4.2 Measuring customer satisfaction from the IBEX system (Waiting time, cost
3.4.2.1 Pearson Correlation analysis
3.4.2.2. Hypotheses Test
3.4.3 The overall satisfaction from the current implementation IBEX system
3.5. Analysis for the respondents of end users of the IBEX system
3.5.1 To evaluate whether the IBEX system made improvement or not
3.5.2 Measuring end user satisfaction from IBEX
3.5.2.1 Pearson Correlation analysis
3.5.3 The overall end user satisfaction from the current implementation IBEX system
3.5.4 Identifying the challenges that the IBEX system faced in area
3.6 Interview and observation analysis
3.7. Discussion of Results

4. Conclusions and Recommendations
4.1. Conclusions
4.2. Recommendations
4.3. Implications for Future Research

References

Appendices A

Appendices B

Excerpt out of 48 pages

Details

Title
The impact of integrated budget and expenditure system software implementation on costumer and end user satisfaction
College
Wollega University  (East Wollega Zone Finace and Economic Development Office)
Grade
A
Author
Year
2014
Pages
48
Catalog Number
V278585
ISBN (eBook)
9783656727255
ISBN (Book)
9783656727224
File size
636 KB
Language
English
Quote paper
Emiru Dirbaba (Author), 2014, The impact of integrated budget and expenditure system software implementation on costumer and end user satisfaction, Munich, GRIN Verlag, https://www.grin.com/document/278585

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