Although quality and quality management does not have a formal definition, most agree that it is an integration of all functions of a business to achieve high quality of products through continuous improvement efforts of all employees. Quality revolves around the concept of meeting or exceeding customer expectation applied to the product and service. Achieving high quality is an ever changing, or continuous, process therefore quality management emphasizes the ideas of working constantly toward improved quality. It involves every aspect of the company: processes, environment and people. Quality Management is becoming increasingly important to the leadership and management of all organisations. It is necessary to identify Quality Management as a distinct discipline of management and lay down universally understood and accepted rules for this discipline.
Table of Contents
- CHAPTER 1: QUALITY AND QUALITY MANAGEMENT
- Introduction
- Principles of Quality Management
- The Role of Society in Sustaining Quality Practices
- Government
- Citizens/Consumers
- Civil Society
- Employees
- Management
- Stakeholders
- Media
- Impact of Quality Services on Institutions/Society
- CHAPTER 2: QUALITY AND THE ENVIRONMENT
- Environmental Policies on Quality Management
- Environmental Management Systems
- Business and Environment
- Basic Concepts of Environmental Management
- ISO 14000 Family of Standards
- Benefits of Implementing ISO 14000 EMS
- CHAPTER 3: WORKPLACE CULTURE
- Culture and Quality Paradigm
- Workplace Culture and Quality
- Importance of Culture to Quality Management
- History of Quality Management Paradigms
- Workplace Ergonomics and Quality
- CHAPTER 4: QUALITY MANAGEMENT AND LAW
- Legal aspects in enforcing quality practices
- Business laws governing supply of goods and services
- Quality and Product Liability
- Enforcement of Quality Laws
- CHAPTER 5: UNDERSTANDING COMPLEXITY IN QUALITY
- Systems Approach to Quality
- Effects of Complex Systems on Management of Quality
- Integrating organization structure and quality
- Quality Management and Organizational Productivity
- CHAPTER 6: THE MEDIA ON PUBLIC PERCEPTION
- CHAPTER 7: ORGANIZATION'S SELF-CONCEPT
- Self Perception and Quality
- Self Esteem
- CHAPTER 8: COMMITMENT AND LEADERSHIP IN QUALITY MANAGEMENT
- Quality and Competitiveness
- Quality Chains
- Managing Quality Processes
- Commitment and Policy in Quality Management
- Policies
- CHAPTER 9: HISTORICAL PERSPECTIVES TO QUALITY MANAGEMENT
- The Evolution of Quality Management
- The Elements of Total Quality Management
- Total Quality Management Gurus
- Juran's Quality Trilogy
- Crosby's Cost of Quality
- Crosby's Four Absolutes of Quality
- CHAPTER 10: The Future Quality Management
Objectives and Key Themes
The objective of this work is to provide a comprehensive understanding of quality management, encompassing its principles, societal impact, environmental considerations, cultural influences, legal frameworks, and complexities within organizational structures. The text explores the historical evolution of quality management, highlighting key figures and their contributions.
- Defining and implementing quality management principles
- The relationship between quality management and the environment
- The role of workplace culture in achieving high-quality standards
- The legal and regulatory aspects of quality management
- The evolution and future of quality management practices
Chapter Summaries
CHAPTER 1: QUALITY AND QUALITY MANAGEMENT: This chapter introduces the fundamental concept of quality management, dispelling the misconception that it's solely the domain of "quality professionals." It emphasizes the need for a company-wide commitment to quality, involving all employees from CEO to line workers. The chapter distinguishes traditional management methods focused on volume and cost from modern quality management, which prioritizes customer needs and preventative quality control. It defines quality management as the direction of the entire production process to create excellent products or services, a concept supported by Juran's work. The chapter then outlines the eight principles of quality management as detailed by ISO 9000 standards, beginning with the customer-focused organization principle.
CHAPTER 2: QUALITY AND THE ENVIRONMENT: This chapter explores the crucial link between quality management and environmental sustainability. It delves into environmental policies relevant to quality management and examines the role of environmental management systems (EMS), such as the ISO 14000 family of standards. The chapter likely discusses the benefits of implementing an EMS, including reduced environmental impact and enhanced organizational efficiency. It integrates business practices with environmental considerations, underlining the importance of both economic success and environmental protection. Key concepts related to environmental management are likely detailed, potentially involving best practices and regulations.
CHAPTER 3: WORKPLACE CULTURE: This chapter examines the significant influence of workplace culture on the success of quality management initiatives. It analyzes the interplay between organizational culture and quality paradigms, emphasizing how a positive and supportive work environment fosters improved quality. The chapter likely discusses the historical evolution of quality management paradigms, providing context for current practices. Furthermore, it probably delves into the role of workplace ergonomics in enhancing both productivity and quality, demonstrating a holistic approach to quality improvement that considers employee well-being.
CHAPTER 4: QUALITY MANAGEMENT AND LAW: This chapter explores the legal and regulatory frameworks that underpin quality management practices. It examines the legal aspects of enforcing quality standards, business laws governing the supply of goods and services, and the implications of product liability. The chapter will likely discuss mechanisms for the enforcement of quality laws and regulations, analyzing the roles and responsibilities of different stakeholders. The significance of legal compliance in maintaining high-quality standards is a likely focal point.
CHAPTER 5: UNDERSTANDING COMPLEXITY IN QUALITY: This chapter tackles the complexities inherent in managing quality within intricate organizational systems. It explores a systems approach to quality, emphasizing the interconnectedness of different elements within an organization. The effects of complex systems on quality management are analyzed, likely detailing challenges and strategies for effective management in such contexts. The chapter likely examines the integration of organizational structure and quality, highlighting how structural elements impact quality outcomes. Finally, it will connect quality management to organizational productivity, demonstrating the positive impact of quality on efficiency and overall organizational success.
CHAPTER 7: ORGANIZATION'S SELF-CONCEPT: This chapter investigates the connection between an organization's self-perception and its commitment to quality. It explores the concepts of self-perception and self-esteem within organizational contexts, examining how these factors influence quality initiatives and overall organizational performance. The chapter likely discusses the importance of a positive self-image for a company to set and maintain high quality standards, demonstrating how these aspects relate to organizational culture and overall success.
CHAPTER 8: COMMITMENT AND LEADERSHIP IN QUALITY MANAGEMENT: This chapter focuses on the crucial roles of commitment and leadership in driving successful quality management strategies. It analyzes the relationship between quality and competitiveness, demonstrating how quality can improve an organization's position in the market. The chapter likely discusses concepts such as quality chains, illustrating how quality is maintained throughout the production and delivery processes. It also delves into managing quality processes, exploring techniques and methodologies for achieving consistent high quality. The importance of policy and commitment from leadership in fostering a quality-focused culture is a central theme.
CHAPTER 9: HISTORICAL PERSPECTIVES TO QUALITY MANAGEMENT: This chapter provides a historical overview of the evolution of quality management, tracing its development from traditional methods to contemporary approaches. It explores the key figures and contributions that have shaped the field of quality management, such as Juran and Crosby. The chapter likely examines their key contributions, including Juran's Quality Trilogy and Crosby's concepts like the cost of quality and his four absolutes of quality. It contextualizes contemporary approaches to quality management within a historical framework, illustrating the progression of ideas and methods.
Keywords
Quality management, ISO 9000, environmental management systems, ISO 14000, workplace culture, quality control, product liability, organizational complexity, leadership, commitment, total quality management, Juran, Crosby.
Frequently Asked Questions about "A Comprehensive Language Preview on Quality Management"
What is the purpose of this text?
This text provides a comprehensive overview of quality management, covering its principles, societal impact, environmental considerations, cultural influences, legal aspects, complexities within organizations, and historical evolution. It aims to offer a structured understanding of the subject, highlighting key figures and their contributions.
What topics are covered in the text?
The text covers a wide range of topics related to quality management, including: defining and implementing quality management principles; the relationship between quality management and the environment; the role of workplace culture in achieving high-quality standards; legal and regulatory aspects of quality management; the historical evolution and future of quality management practices; the impact of quality services on institutions and society; understanding complexity in quality management within organizational structures; the importance of commitment and leadership in quality management; and the role of media and an organization's self-concept in shaping public perception and quality standards.
What are the key themes explored?
Key themes include the fundamental principles of quality management, the integration of environmental considerations into quality management systems, the significant influence of workplace culture on quality, the legal framework surrounding quality practices, the complexities of managing quality in large organizations, the historical evolution of quality management thought, and the crucial role of leadership and commitment in achieving high-quality standards.
Which specific quality management standards are discussed?
The text mentions and discusses the ISO 9000 series of standards (related to general quality management) and the ISO 14000 series of standards (related to environmental management).
What is the significance of workplace culture in quality management?
The text emphasizes that a positive and supportive workplace culture is crucial for successful quality management initiatives. It argues that a strong, positive organizational culture fosters improved quality and productivity.
How does the text address the legal aspects of quality management?
The text explores the legal and regulatory frameworks that govern quality management, including business laws related to the supply of goods and services, product liability, and mechanisms for enforcing quality laws and regulations.
What is the role of leadership and commitment in quality management?
The text highlights the crucial roles of commitment and leadership in driving successful quality management strategies. Strong leadership and a committed workforce are essential for implementing and maintaining high quality standards.
Who are some of the key figures mentioned in the text's historical overview of quality management?
The text mentions Juran and Crosby as key figures in the history of quality management, highlighting their contributions such as Juran's Quality Trilogy and Crosby's concepts on the cost of quality and his four absolutes of quality.
What is the structure of the text?
The text is structured chapter by chapter, with each chapter focusing on a specific aspect of quality management. It includes a table of contents, objectives and key themes, chapter summaries, and keywords for easy navigation and understanding.
What is the intended audience for this text?
While the text doesn't explicitly state the target audience, the comprehensive nature of the content suggests it is suitable for academic study, professionals in quality management, and anyone seeking a deeper understanding of the field.
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- Joash Aminga (Author), 2015, Quality Management in Environment, Workplace Culture and Management, Munich, GRIN Verlag, https://www.grin.com/document/292814
