Outstanding outsourcing

Business process outsourcing trends and strategies in the professional services sector of Western Europe

Master's Thesis , 2014 , 91 Pages , Grade: 10

Business economics - Business Management, Corporate Governance

The primary objective of the book is to study the trends and strategies of high performance business process outsourcing. Calculations related to cost savings potential from
business process outsourcing are also presented. The author has developed hypothesis focusing on the financial attributes of outsourcing. Through systematic research, the author has concluded on main trends and strategies of successful business process outsourcing, the cost savings potential and the use of BPO as a tool for value creation and sustainable business development.

Inhaltsverzeichnis (Table of Contents)

• Introduction and objectives
• Process outsourcing
  • Business Process Outsourcing
  • Knowledge Process Outsourcing
  • Medium sized enterprise segment in EU
  • Prevalence of process outsourcing in Western Europe
• Process Outsourcing analysis
  • Medium enterprises SWOT analysis
  • Medium Enterprise PESTEL analysis
  • BPO trends for SME in Western Europe
  • BPO strategies for improving outcomes
  • Regional differences in Europe on business process outsourcing
• Process Outsourcing quantitative research
• Summary
  • Summary of findings

Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)

This book focuses on the application of business process outsourcing in the medium-sized enterprise segment of Western Europe, particularly within the services sector. It delves into theoretical, analytical, and practical data regarding the contribution of medium-sized enterprises to the European economy, performance analysis, and future prospects. Additionally, it examines key aspects related to business process and knowledge process outsourcing within the context of Western Europe. The book aims to investigate the trends and strategies of high-performance business process outsourcing. It also presents calculations related to the potential cost savings associated with outsourcing. The author has developed hypotheses focused on the financial attributes of outsourcing and, through systematic research, has drawn conclusions on the main trends and strategies for successful business process outsourcing, the potential for cost savings, and the utilization of BPO as a tool for value creation and sustainable business development. * Trends and Strategies in Business Process Outsourcing (BPO) * The Role of Medium-Sized Enterprises (SMEs) in the European Economy * Cost Savings Potential through BPO * BPO as a Tool for Value Creation and Sustainable Business Development * Regional Differences in BPO Adoption in Western Europe

Zusammenfassung der Kapitel (Chapter Summaries)

• Introduction and objectives: This chapter sets the stage for the book, outlining its focus on business process outsourcing (BPO) in the medium-sized enterprise (SME) segment of Western Europe's services sector. The chapter defines key concepts like BPO, knowledge process outsourcing (KPO), and the significance of SMEs in the European economy. It also clarifies the book's objectives, which include analyzing BPO trends, strategies, and the potential for cost savings.
• Process outsourcing: This chapter dives deeper into the concept of BPO and KPO. It examines the prevalence of outsourcing in Western Europe and explores how it can be utilized for cost reduction, quality improvement, and access to world-class expertise. It also discusses the role of SMEs within the European Union and the impact of the financial crisis on the sector.
• Process Outsourcing analysis: This chapter focuses on analyzing the application of BPO within SMEs. It delves into SWOT (Strengths, Weaknesses, Opportunities, Threats) and PESTEL (Political, Economic, Social, Technological, Environmental, Legal) analyses to assess the benefits and challenges associated with BPO adoption. The chapter also explores the regional differences in BPO adoption across Western Europe.
• Process Outsourcing quantitative research: This chapter presents the results of quantitative research conducted on BPO practices within SMEs. The analysis aims to understand the financial impact of BPO, including cost savings and return on investment. It also explores the relationship between BPO and business performance, including factors like efficiency, quality, and customer satisfaction.
• Summary: This chapter summarizes the key findings of the book, emphasizing the benefits of BPO for SMEs in Western Europe. It highlights the potential for cost savings, improved process efficiency, and access to specialized skills and expertise. The chapter also underscores the importance of careful planning, solid execution, and continuous improvement for maximizing the positive impact of BPO.

Schlüsselwörter (Keywords)

This book focuses on the key themes of business process outsourcing, knowledge process outsourcing, and the strategic advantages of these practices for medium-sized enterprises in Western Europe. It explores the role of BPO and KPO in improving operational efficiency, reducing costs, and achieving sustainable business growth within the services sector. The analysis examines the impact of BPO on value creation, cost savings potential, and the development of regional economies. The book emphasizes the importance of understanding BPO trends, strategies, and best practices for successful implementation within a dynamic and increasingly globalized business environment.

• Course: Masters in Business Administration
• Grade: 10
• Author: Randev Dias (Author)
• Publication Year: 2014
• Pages: 91
• Catalog Number: V292978
• ISBN (eBook): 9783656904083
• ISBN (Book): 9783656904090
• Language: English
• Tags: Outsourcing, BPO, Strategies, Trends