Leseprobe
CONTENT
ABSTRACT
Introduction
1. Theoretical Framework
1.1. American Customer Satisfaction Index Model
1.2 Antecedents of Customer Satisfaction
1.3. Consequences of Customer Satisfaction
1.4. Research Questions
2. Research Methodology
2.1. Data Analysis and Results
2.2. Outer or Measurement Model Evaluation
2.3. Goodness-of-fit indexes
2.4. Inner Model Specification
2.5. Discussion and Conclusions
2.6. Limitations and Directions for Future Research
References
APPENDIX
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- Kaji Bahadur Dahal (Autor:in), 2014, An application of the American Customer Satisfaction Index Model (ACSIM) in the Nepalese Mobile Phone Sector, München, GRIN Verlag, https://www.grin.com/document/317801
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