This dissertation core study is on examining the e-government and the impact it has on the people of Bangladesh. The research had structured objectives that aimed at providing an understandable on the present situation of e-government in Bangladesh. Including giving out a platform to analyse the public perceptions about e-government in Bangladesh and assess the opportunity of e-government in Bangladesh. Finally the objectives will evaluate the implementation challenges of e-government in Bangladesh.
In the literature review, secondary sources were the most used material. Reviewed journal books and other authoritative secondary literature helped to draw the definition of the e-government services from the global view point and chronologically to the Bangladesh environment.
Using the case study of the whole society this study provided and in-depth understanding of the situation of the e-government services in the ground. Using the survey to collect the qualitative data, the survey guide questions were carefully crafted to provide a holistic view of the current and the expected growth of the e-government service. From the survey more that 60% of the survey were deemed legitimate and thus this marked and qualified this study to conform to the minimum requirement of scientific study.
The limitation of this study can be contributed to the size of the population sampled in relation the cost and the time constraint the sample size was small. The findings were thus based on the oversimplification attribute where the respondent view represent the whole society.
Table of Contents
1 RESEARCH BACKGROUND
1.1 Introduction
1.2 Research background on Bangladesh
1.3 Research question:
1.4 Research objectives:
2 LITERATURE REVIEW
2.1 Purpose of literature review
2.2 An overview of the E- Government services
2.3 Description of E-government services
2.4 Objectives of E-government
2.5 Characteristics of E- government
2.6 Implementation challenges:
2.7 Bangladesh prospective
2.7.1 Internet connection
2.7.2 Internal network
2.7.3 Security issues
2.7.4 Central database
2.7.5 Problems of Financial sectors
2.7.6 Use of computers
2.7.7 Lack of Funds
2.7.8 Lack of public awareness
2.7.9 Awareness about e-citizen portal:
2.7.10 Lack of training and skilled workforce
2.7.11 Lack of political desire
2.7.12 Lack of infrastructure and planning
2.7.13 Change management
2.7.14 Low purchasing power
2.7.15 Inadequate of harmonization in government/ bureaucracy
3 RESEARCH DESIGN AND METHODOLOGY
3.1 Introduction
3.2 Research viewpoint
3.3 Research Approach
3.4 Research design
3.4.1 Qualitative data
3.4.2 Qualitative data
3.5 Research strategy
3.5.1 Case study
3.6 Research method
3.6.1 Survey
3.7 Data Collection
3.8 Data analysis
3.9 Sampling:
3.10 Ethics
3.11 Research scope and limitation
3.12 Summary
4 DATA ANALYSIS AND FINDINGS
4.1 Overview
4.2 Data analysis framework
4.3 Analysis of findings
4.3.1 Demographic information
4.3.2 Age
4.3.3 Occupation
4.3.4 Internet experience
4.3.5 Awareness level of the e-government
4.3.6 E-government experience
4.3.7 E-government services usage
4.3.8 E-government services advertisement
4.3.9 Implementation of e-government
4.3.10 Challenge of the technology
4.3.11 Resistance of change
4.3.12 Effectiveness of government websites
4.3.13 Internet facilities
4.3.14 Progression of e-government
4.3.15 Enough E-government facility
4.3.16 Rating the government initiative towards e-government
4.3.17 Rating the current e-government services
4.3.18 E-government and well-being of the society
4.3.19 Main Challenge of e-government
4.4 Discussion of findings
4.4.1 Demographic data, Age and Occupation
4.4.2 Internet experience, awareness, experience and service usage
4.4.3 E-government services advertisement
4.4.4 Implementation of e-government, Challenge of the technology and Resistance of change
4.4.5 Effectiveness of government websites
4.4.6 Internet facilities, Progression of e-government and E-government service facility
4.4.7 Rating the government initiative and E-government and well-being of the society
4.4.8 Main challenge
4.5 Summary
5 CONCLUSION AND RECOMMENDATIONS
5.1 Conclusion
5.2 Recommendations
6 References
7 Appendices: Survey guide
Objectives and Topics
This study aims to examine the current state of e-government in Bangladesh, analyze public perceptions regarding these services, assess potential opportunities for growth, and evaluate the specific implementation challenges faced by the country.
- Analysis of e-government components (G2C, G2B, G2G, G2E) and their current status in Bangladesh.
- Evaluation of public awareness and user attitudes toward government online services.
- Identification of socio-technical implementation barriers such as infrastructure, lack of skilled workforce, and political factors.
- Assessment of the role of e-government in promoting transparency, efficiency, and social well-being.
Excerpt from the Book
1.1 Introduction
This chapter illustrates the introduction part of the topic in an era of information and communication technology (ICT). The uses of information and communication technology not only for personal use but also in border expect. ICT includes different kind communication devices or applications, radio, television, phones, computer, network hardware and software, satellite system, etc. it has various types of uses. In the simple term, it is a tool to communicate with each other for different purposes. As example government may use this to contact citizens. Currently, Bangladesh faces various kinds of problem like other developing country such as corruption, efficient government services, lack of transparency and accountability, lack of standard of public administration and failing to give effectively to deliver public services. These problems indicate that an immediate reform initiative needed.
E-government can be the best reform initiative government can take to minimise the problems as other countries were been successful. In the late 1990 ICT introduced this unique idea for the operation named E-government. However, the idea of e-government first comes in a literature named ‘IT in government’ in the 1970s (Grönlund 2005). There were not many journals and seminar happened about this topic across the world. In between 1998 to 2003, there was 167 research paper found by Anderson and Henriksen in 2005. Developed countries start implement this idea since 1990 followed by USA (Grönlund 2005). World summit on the information society, world IT forum and the preparatory global forum in the information society, funded by UN and UNESCO are working to enhance the interest and implementation process globally.(Sobhan et al. 2004)E-government also knew as electronic government. E-government is an ICT related initiative includes basic computerisation, interlinked the services via ICT network and making a platform for delivering services to citizen and other stakeholders to the business community. It also builds a relationship between a government with citizen and businesses via ICT. In a simple term, e-government can be interpreted by use of an ICT application to achieve efficiency, transparency, accountability and better response of the government. E-government is not just sending an email or type in the computer. ICT replacing the manual process of government called e-government for cost and time effective service and greater transparent service to the government stakeholders.
Summary of Chapters
1 RESEARCH BACKGROUND: Introduces the concepts of e-government, its global emergence, and the specific challenges faced by Bangladesh in adopting these technologies.
2 LITERATURE REVIEW: Explores existing academic research, global definitions of e-government, and detailed implementation hurdles specific to the Bangladesh context.
3 RESEARCH DESIGN AND METHODOLOGY: Details the systematic approach used for this study, including the positivist philosophy, survey-based data collection, and sampling strategies.
4 DATA ANALYSIS AND FINDINGS: Presents the results of the survey, offering statistical insights into public perception, usage patterns, and barriers to e-government adoption.
5 CONCLUSION AND RECOMMENDATIONS: Synthesizes the study findings and provides actionable recommendations for the government to improve e-government effectiveness.
Keywords
e-government, Bangladesh, ICT, public perception, digitalization, transparency, accountability, implementation challenges, infrastructure, digital divide, government services, governance, electronic administration, socio-technical barriers, public sector reform
Frequently Asked Questions
What is the core focus of this research?
The research focuses on evaluating the implementation and impact of e-government services in Bangladesh and understanding citizen perceptions towards these digital initiatives.
What are the primary thematic areas of this study?
The study covers e-government components (G2C, G2B, G2G, G2E), policy frameworks in Bangladesh, technological infrastructure, and social barriers such as corruption and lack of awareness.
What is the primary research objective?
The primary objective is to understand the current situation of e-government in Bangladesh, assess its opportunities, and evaluate the specific challenges preventing effective implementation.
Which scientific method is employed in this dissertation?
The research uses a quantitative methodology involving a structured survey distributed to students and service holders to gather empirical data.
What topics are covered in the main body of the work?
The main body includes a literature review of global and local e-government practices, a detailed research design, and an analysis of survey results regarding demographics, usage, and service effectiveness.
What are the key terms that characterize this work?
Key terms include Bangladesh, e-government, ICT, digital transformation, governance, transparency, and implementation challenges.
How does the lack of infrastructure impact e-government in Bangladesh?
The study notes that inadequate infrastructure and the lack of a centralized database are significant barriers that prevent the seamless delivery of digital public services.
What role do plans and strategies play in the failure of e-government projects?
The data analysis highlights that deficiencies in national planning and strategy are cited by a large majority of respondents as a primary challenge for successful e-government operation.
Why is there resistance to transitioning from paper-based systems?
The research indicates that both government employees and citizens have strong habits tied to traditional paper-based methods, creating a cultural hurdle to technological adoption.
- Quote paper
- Paul Mundia (Author), 2016, Public perception of e-government services in Bangladesh, Munich, GRIN Verlag, https://www.grin.com/document/319642
