The purpose of this research is foreseeing the impact on KTMB’s future earnings against other public transportation in Malaysia. It is done for the sake of future developments of KTMB. The scope of study is to create a model that showed the impact on KTMB’s future earnings when other public transportation rises in its services. The model pre-determined the impact that might or might not influence the future earnings of KTMB in the future period.
Design/methodology/approach
The researcher took heavily other’s opinion on KTMB’s services and their shift of usage when other public transportations are available in the same routes. A pilot test was done to see the model and its impact for Subang Jaya’s passengers. The researcher thought on enhancing the questionnaire for direct yet thorough answer in the future.
Findings
From their opinion, a very high number of passengers are willing to shift their usage from KTMB towards BRT and LRT. BRT stopped at another KTMB junction in Sunway pyramid, thus it won’t harm the earning of KTMB. However, LRT will direct them to the nearest LRT station that directed to KL without the needs of KTMB. So far, KTMB has been the sole transportation for people from Klang, Subang Jaya and Sunway to KL.
Research limitations/implications
Every research will have some limitation that hinders the best findings. In this case, it will be the time allocated for the research. It will be done in short-period of time as every research has their deadline. It is probable the results might be different in future years.
Originality/value – As it is a model created by the researcher, it is highly original in its concept. Although the previous authors were discussed for their theories and hypothesis, this paper showed slightly different things in the model that highly probable to affect the future earning of a corporation.
Inhaltsverzeichnis (Table of Contents)
- 1 Introduction
- 2 Literature Review
- 3 Research Objectives
- 3.1 Research Questions
- 3.2 Research Framework
- 4 Methodology
- 5 Expected significant contribution to new knowledge / expected benefits to the country / society / organizations
- 5.1 Country
- 5.1.1 Increase country images
- 5.1.2 Increase and Strengthen Connection of two countries or states around Malaysia
- 5.1.3 Payments of taxes' developments in the country's benefits or citizens' benefits
- 5.1.4 Increase and Strengthen Connection of citizens in various routes around Malaysia
- 5.2 Society
- 5.2.1 Better for elderly as it is far stabile than other mode of transportation
- 5.2.2 Women section train
- 5.3 Organizations
- 5.3.1 Wide availability of delivery system
- 5.3.2 Container delivery system using its own lanes
- 5.1 Country
- References
Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)
The study aims to investigate and evaluate factors impacting the future earnings of KTMB (Keretapi Tanah Melayu Berhad), a major Malaysian railway system. The research explores the challenges posed by the development of competing public transportation options and seeks to identify strategies for KTMB to improve customer satisfaction and attract more passengers.
- Impact of competing public transportation on KTMB's profitability.
- Customer satisfaction and its determinants in relation to KTMB services.
- Analysis of KTMB's service quality, including punctuality, ticketing systems, and capacity.
- Strategies for enhancing KTMB's competitiveness and future sustainability.
- The role of government policies and KTMB's internal operations in shaping its future.
Zusammenfassung der Kapitel (Chapter Summaries)
1 Introduction: This chapter introduces the context of public transportation in Malaysia, specifically focusing on the challenges faced by KTMB due to the emergence of competing modes of transport like MRT, LRT, and BRT systems in urban areas such as Kuala Lumpur and Subang Jaya. The chapter highlights KTMB's history, services, and the potential threats to its future profitability, setting the stage for a deeper investigation into the factors impacting its financial performance and customer satisfaction.
2 Literature Review: This chapter reviews existing literature on public transportation in Malaysia, examining various studies on service quality, customer satisfaction, and the impact of competing transportation modes. It discusses the findings of Tran and Kleiner (2005), Dridi et al (2005), Behwal & Behwal (2010), and others, highlighting the importance of efficient resource utilization, safety regulations, and meeting user needs. The review also analyzes specific challenges faced by KTMB, such as punctuality issues, ticketing system inefficiencies, and insufficient capacity during peak hours, referencing data from KTMB traffic statistics (2012) and studies by Zaherawati et al (2010), Schwarcz.S (2003), and Thompson and Schofield (2002). It sets the groundwork for the research by outlining the existing knowledge and gaps in understanding concerning the issues affecting KTMB.
Schlüsselwörter (Keywords)
KTMB, Keretapi Tanah Melayu Berhad, public transportation, Malaysia, MRT, LRT, BRT, customer satisfaction, service quality, punctuality, ticketing systems, capacity, competition, profitability, government policy, urban transportation, traffic congestion.
Frequently Asked Questions: Comprehensive Language Preview of KTMB Analysis
What is the main topic of this research?
This research investigates and evaluates the factors impacting the future earnings of KTMB (Keretapi Tanah Melayu Berhad), a major Malaysian railway system. It focuses on the challenges posed by competing public transportation and explores strategies to improve customer satisfaction and attract more passengers.
What are the key themes explored in this research?
Key themes include the impact of competing public transportation (MRT, LRT, BRT) on KTMB's profitability, customer satisfaction and its determinants, analysis of KTMB's service quality (punctuality, ticketing, capacity), strategies for enhancing KTMB's competitiveness and sustainability, and the role of government policies and KTMB's internal operations.
What is included in the Table of Contents?
The Table of Contents includes an introduction, a literature review, a section detailing research objectives and framework, a methodology section, a section on expected contributions to knowledge and benefits to the country, society, and organizations, and finally, a references section.
What are the specific research objectives?
The research aims to understand the impact of competing public transportation on KTMB's profitability, identify factors influencing customer satisfaction with KTMB services, analyze KTMB's service quality, develop strategies to improve KTMB's competitiveness, and examine the influence of government policies and internal operations on KTMB's future.
What are the expected benefits of this research?
The expected benefits include increased country image, strengthened connections within Malaysia, improvements in tax payments, better transportation for the elderly and women, wider availability of delivery systems, and improved container delivery systems.
What literature is reviewed in this study?
The literature review considers studies on public transportation in Malaysia, focusing on service quality, customer satisfaction, and the impact of competing modes. Specific studies mentioned include those by Tran and Kleiner (2005), Dridi et al (2005), Behwal & Behwal (2010), KTMB traffic statistics (2012), Zaherawati et al (2010), Schwarcz.S (2003), and Thompson and Schofield (2002).
What are the key chapters and their summaries?
The introduction sets the context of public transportation in Malaysia and KTMB's challenges. The literature review examines existing research on service quality, customer satisfaction, and competition. Further chapters detail the methodology, expected contributions, and conclusions (implied).
What are the keywords associated with this research?
Keywords include KTMB, Keretapi Tanah Melayu Berhad, public transportation, Malaysia, MRT, LRT, BRT, customer satisfaction, service quality, punctuality, ticketing systems, capacity, competition, profitability, government policy, urban transportation, and traffic congestion.
- Quote paper
- Zinatul Iffah Abdullah (Author), 2013, The impact on KTMB’s future earnings against public transportation in Malaysia, Munich, GRIN Verlag, https://www.grin.com/document/320800
