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A quantitative analysis of student satisfaction and loyalty in the Norwegian School of Hotel Management (NHS), University of Stavanger, Norway


Research Paper (postgraduate), 2015

28 Pages, Grade: B


Excerpt


Content

Higher education in terms of service

Literature review
Student Satisfaction
Attributes for Satisfaction of Students
Loyalty of Students

Hypothesis and model
Model
Hypothesis

Methodology
Design
Sample
Measurement of attributes and constructs
Process of analyses

Interpretations of results
Descriptive statistics
Correlation Analyses
Reliability
Factor analysis
Multiple Regression
The rested four hypotheses

Conclusion

References

Excerpt out of 28 pages

Details

Title
A quantitative analysis of student satisfaction and loyalty in the Norwegian School of Hotel Management (NHS), University of Stavanger, Norway
College
University of Stavanger  (University of Stavanger)
Course
MS in Hotel Management
Grade
B
Author
Year
2015
Pages
28
Catalog Number
V320986
ISBN (eBook)
9783668203686
ISBN (Book)
9783668203693
File size
1099 KB
Language
English
Keywords
norwegian, school, hotel, management, university, stavanger, norway
Quote paper
Jobaire Alam (Author), 2015, A quantitative analysis of student satisfaction and loyalty in the Norwegian School of Hotel Management (NHS), University of Stavanger, Norway, Munich, GRIN Verlag, https://www.grin.com/document/320986

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