This study was carried out to appraise the tourism and hospitality training in Botswana’s institutions from a stakeholder’s perspective. The stakeholders in this research were limited to the students and trainers/lecturers. The objectives of the study were: to determine stakeholders perceptions on the strengths of tourism and hospitality training among Botswana’s tertiary institutions, to determine stakeholders perceptions on the weaknesses of tourism and hospitality training among Botswana’s tertiary institutions, to determine the challenges faced by tourism and hospitality tertiary institutions with regard to delivering tourism training, to recommend strategies that may be adopted to improve the quality of tourism and hospitality training among Botswana’s tertiary institutions.
The purpose of the research was to examine the existing gap between the tourism and hospitality training and tourism manpower needs in Botswana. Current literature evaluation on the hospitality and tourism education and training shows a number of differences for the tourism and hospitality manpower needs especially in developed countries. The study adopted a qualitative technique which involved both students and industry staff filling the questionnaires and also head of departments, trainers and managers were interviewed. Purposive and convenience sampling were used in order to select the participants. Semi-structured interview questions were used in the study as a method of data collection, and the study targeted seventy five students in all the institutions and two lecturers in each institution of four.
One head of department in each institution, fifteen industry staff from all the four establishments, two managers from each establishment were interviewed. The study revealed that there is shortage of resources and current training curriculum is negatively impacting the effectiveness of the training institutions. The findings point out those learners is trained with limited resources and therefore some students produced by the institutions are not competent enough to face the labour market.
The study recommended among other things to make the curricula more practical and equip trainers with the necessary skills that will give them more opportunity to carry out research. This will enable them to be effective and assist the academic institutions in Botswana in generating quality tourism and hospitality learners to work in the industry for future challenges.
Table of Contents
CHAPTER ONE
1.2 Background of the study
1.3 Problem Statement
1.4 Objectives of the study
1.5 Research questions
1.6 Significance of the study
1.7 Purpose of the study
1.8 Delimitations of the Study
1.9 Limitations of the study
1.10 Methodology
1.11 Definition of terms
1.12 Summary
CHAPTER TWO
2.1 Introduction
2.2 History of tourism and training
2.3 Forms of tourism and education training: A global overview
2.4 Tourism education and training from the developed world
2.5 A review of studies on tourism training from the developing countries
2.6 A study on tourism education and training
2.8 Implications of the literature review
2.9 Summary
CHAPTER THREE
3.1 Introduction
3.2 Rationale for empirical Study
3.3 Research design
3.5 Sampling and sampling procedures
3.5.1 Research Methodology
3.5.2 Target Population
3.5.3 Sampling procedure
3.5.4 Sampling frame
3.6 Sources of data
3.6.1 Primary data
3.6.2 Secondary Data
3.7 Data Collection Methods and Instruments
3.8 Data Validity and Reliability
3.9 Data analysis
3.10 Statement of Research Ethics
3.11 Summary
CHAPTER FOUR
4.1 Introduction
4.2 Response rate
Table 4.1 Responses to questionnaires
Table 4.2 Profile on interviewees
4.3 Demographic Characteristics of respondents
Figure 4.1 Responses to questionnaires from students and industry staff
4.4 Perceptions of stakeholders on the strengths of tourism and hospitality training among Botswana’s tertiary institutions
4.5 Perceptions of stakeholders on the weaknesses of tourism and hospitality training among Botswana’s tertiary institutions
4.6 Challenges faced by tourism and hospitality tertiary institutions in delivering tourism training in Botswana
4.8 Aim of tourism and hospitality programmes
Table 4.3 Programme aims
4.9 Strategies that may be adopted in order to improve the quality of tourism and hospitality training among Botswana’s tertiary institutions
4.10 Summary
CHAPTER FIVE
5.1 Introduction
5.2 Achievement of objectives
5.3 Summary
5.4 Conclusions
5.5 Recommendations
5.6 Suggestion for future research
Research Objective and Scope
This study aims to appraise tourism and hospitality training in Botswana’s tertiary institutions by identifying existing gaps between curriculum offerings and the actual manpower needs of the industry. The research seeks to assess stakeholder perceptions, identify challenges, and provide actionable recommendations to improve training quality and graduate employability.
- Stakeholder perspectives on training strengths and weaknesses.
- Challenges faced by tertiary institutions in delivering effective tourism and hospitality training.
- The mismatch between academic curriculum and industrial manpower requirements.
- Strategic recommendations for curriculum enhancement and stakeholder collaboration.
Auszug aus dem Buch
1.2 Background of the study
The tourism and hospitality industry is one of the fastest growing industries worldwide. At the beginning of the 21st century it was regarded as a dependable commodity of economic growth in both developed and developing countries (Boz, 2011). According to Bagri and Babu (2011), tourism education used to be vocational in nature. More than ten decades ago, there were no degree programmes in the tourism and hospitality industry, only post-graduate diploma programmes were offered.
Horng and Lee (2005) pointed out that in the Caribbean countries, tourism and hospitality education started during the early 1970s. During the early the 1980s, the industry began to thrive with plenty of tertiary institutions being established solely to offer students training on tourism and hospitality related programmes (Horng and Lee, 2005). During those days, developed countries such as Taiwan, came up with the concept of separating various units of tourism and hospitality such as hotel, travel and tourism. Later on, other nations such as the United States of America adopted this method to improve their tourism and hospitality education sector (Chang and Hsu, 2010).
Even though scholars such as Donina and Luka (2014) argue that education is considered as the most veritable tool for nation building, Idehan (2007) however contends that tourism and hospitality education is falling short of the customers’ and or the industry’s expectations.
Summary of Chapters
CHAPTER ONE: This chapter introduces the study's background, problem statement, objectives, and research questions regarding tourism and hospitality training in Botswana.
CHAPTER TWO: This chapter reviews global and regional literature on tourism education, comparing the history and development of training models across various nations.
CHAPTER THREE: This chapter outlines the qualitative research methodology, including research design, data collection instruments, and the rationalization of empirical study methods.
CHAPTER FOUR: This chapter presents the data collected through questionnaires and interviews, providing analysis on graduate competency and stakeholder perspectives.
CHAPTER FIVE: This chapter provides conclusions based on the research findings and proposes specific recommendations for improving tourism education quality in Botswana.
Keywords
Tourism, Hospitality, Tertiary Education, Curriculum, Stakeholder Perspective, Botswana, Industrial Attachment, Vocational Training, Employability, Skill Gap, Human Capital, Training Needs, Qualitative Research, Management, Competency.
Frequently Asked Questions
What is the primary focus of this dissertation?
The dissertation assesses the effectiveness of tourism and hospitality training programs in Botswana's tertiary institutions from the perspective of students, trainers, and industry stakeholders.
What are the central themes discussed in the research?
The central themes include curriculum alignment, industry demand, the quality of graduates, the role of industrial attachments, and the impact of theoretical versus practical training methods.
What is the main research objective?
The primary objective is to identify the gap between current academic training and the actual manpower needs of the tourism and hospitality industry to improve graduate competitiveness.
Which methodology was employed for this study?
The study adopted a qualitative survey research design, utilizing semi-structured interviews and open-ended questionnaires to elicit detailed stakeholder perceptions.
What does the main body cover?
The main body covers a comprehensive literature review on global tourism training models, the specific educational landscape in Botswana, data analysis of respondent feedback, and a conclusion with recommendations.
Which keywords define this work?
Key terms include tourism education, vocational training, stakeholder perspectives, skill gaps, industrial attachment, and curriculum development.
Why are graduates in Botswana facing challenges in the labor market?
Findings suggest a mismatch between theoretical academic instruction and the practical, hands-on skills required by the hospitality industry, leading to a shortage of ready-to-work graduates.
How does the author suggest bridging the industry-academia gap?
The author recommends enhanced collaboration between training institutions and the tourism industry, introducing dual education systems, and ensuring curriculum content is updated based on consultative feedback.
- Arbeit zitieren
- Naomi Chabongwa (Autor:in), 2014, Tourism and hospitality training among Botswana’s tertiary institution. A stakeholder perspective, München, GRIN Verlag, https://www.grin.com/document/370028
