Business communication is about being able to build strong relationships founded on efficient and effective exchange of information between employees, vendors and distributors, customers and clients as well as other businesses. The relationships build through business activities require trust, systematic and efficient communication. Without this critical element, businesses would fail since they cannot earn profit. This explains why communication is often regarded as the life blood of a business.
In order to make our communication is daily life or regular work practice effective; we must begin by identifying the limitations in our communication, and then adopt the necessary techniques to mitigate our practice. Therefore, this through self-assessment, this report will aid me in discovering areas in my communication that require perfection. I will apply various diagnostic tools and explore key concept and models that are significant so as to achieve effective business communication.
General Purpose: to explore the foundational concepts of effective business communication.
Specific Purpose: to conduct reflection through five diagnostic tools and feedback in order to determine my communication issues, perform a theoretical literature review, and create an action plan which I would pursue to make my communication effective.
Inhaltsverzeichnis (Table of Contents)
- Introduction
- Diagnosis and Reflection
- Personal Report of Intercultural Communication Apprehension (PRICA)
- Personal Report of Public Speaking Anxiety (PRPSA)
- Tolerance for Disagreement Scale (TFD)
- Literature Review
- Action Plan
Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)
This report aims to explore the fundamental concepts of effective business communication. Through a self-assessment using five diagnostic tools and feedback, it will identify communication issues, conduct a theoretical literature review, and create an action plan to improve communication effectiveness.
- Intercultural communication apprehension and its impact on business communication
- Public speaking anxiety and its influence on communication effectiveness
- Tolerance for disagreement and its role in managing conflict in business settings
- Strategies for improving communication skills in various business contexts
- The importance of effective communication for building strong business relationships
Zusammenfassung der Kapitel (Chapter Summaries)
Introduction
The introduction establishes the importance of effective business communication in building strong relationships and achieving business success. It outlines the report's objectives and the methods used to identify and address communication issues.
Diagnosis and Reflection
This chapter presents the results of three diagnostic tools: the Personal Report of Intercultural Communication Apprehension (PRICA), the Personal Report of Public Speaking Anxiety (PRPSA), and the Tolerance for Disagreement Scale (TFD). The author analyzes their scores and discusses how these assessments reflect their communication strengths and weaknesses.
Schlüsselwörter (Keywords)
Key terms and concepts explored in this report include effective business communication, intercultural communication apprehension, public speaking anxiety, tolerance for disagreement, communication skills, relationship building, and strategic communication planning.
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- BSc. IT David Williams (Autor:in), 2017, Foundational Concepts Of Effective Business Communication, München, GRIN Verlag, https://www.grin.com/document/370662
