Nowadays, not only can a Singapore citizen do his groceries shopping online without leaving the comfort of his four walls, he can also apply for a passport at the same time, pays his parking fine, renew his driving license, register for a primary school place for his children or even file his annual income tax. These are just some of the public services online available to the average citizen through e-Government. The term e-Government is synonymous for a modern, fast and efficient public service administration. It refers to the use of information technologies by the government bodies in providing services to the citizens, businesses and between other government organisations. Through the easy access of information through electronic means, citizens and businesses have better and easier access to information and improved interaction with the government. This in turn results in increased transparency, less corruption, greater convenience and lower administration cost. The traditional interaction between a citizen and a government agency usually took place in a government office. With e-Government, such interactions can now take place online through the use of internet. Furthermore, e-Government also provides a mean for closer interactions between the governing bodies and its citizens, for example, through chat with policy makers or online discussion about certain policies. As with e-Commerce, e-Government aims to bring a friendlier, more convenient and time-saving interaction between government and citizens (G2C), government and businesses (G2B), and also inter-agency relationships. [...]
Table of Contents
- 1. Introduction
- 1.1 Definition of e-Government
- 1.2 Overview
- 2. Singapore's e-Government Action Plan
- 2.1 Government to Citizen (G2C)
- 2.2 Government to Business (G2B)
- 2.3 Government to Employees (G2E)
- 3. Infrastructure of e-Government
- 3.1 Services provided by PSi
- 3.1.1 Payment services
- 3.1.2 Authentication/security services
- 3.1.3 Common database services
- 3.2 Service-wider Infrastructure
- 4. Examples of e-Government
- 4.1 Example 1: eCitizen
- 4.2 Example 2: business.gov.sg
- 4.3 Example 3: Singpass - one password for e-Services
- 5. e-Government Action Plan II
Objectives and Key Themes
This paper aims to examine Singapore's e-Government Action Plan, focusing on its implementation and impact. The study analyzes the plan's structure, infrastructure, and examples of successful e-services. It also explores the evolution of e-Government in Singapore, leading to the second e-Government Action Plan.
- Development and implementation of Singapore's e-Government Action Plan
- The infrastructure supporting e-Government services in Singapore
- Examples of successful G2C, G2B, and G2E e-services
- The role of technology in improving public services
- The evolution of e-Government strategies in Singapore
Chapter Summaries
1. Introduction: This chapter introduces the concept of e-Government, defining it as the use of information technology to provide efficient public services to citizens, businesses, and other government organizations. It highlights the benefits of e-Government, including increased transparency, reduced corruption, greater convenience, and lower administrative costs. The chapter provides an overview of Singapore's approach to e-Government, focusing on the interactions between the government and citizens (G2C), government and businesses (G2B), and inter-agency relationships (G2E). The introduction sets the stage for a detailed examination of Singapore's e-Government Action Plan.
2. Singapore's e-Government Action Plan: This chapter details Singapore's e-Government Action Plan, launched in June 2000 with a budget of S$1.5 billion. The plan outlines four strategic thrusts: delivering integrated electronic services; using infocomm technologies to build new capability and capacity; being proactive and responsible; and reinventing government in the digital economy. Six programs were also established to support these thrusts, encompassing areas such as knowledge-based workplaces, electronic services delivery, and robust infocomm infrastructure. The chapter emphasizes the plan's goals of increased efficiency and improved service delivery in a knowledge-based economy. The chapter also briefly introduces the second e-Government Action Plan.
3. Infrastructure of e-Government: This chapter focuses on the technological infrastructure supporting Singapore's e-Government initiatives. It explores the services provided by the Public Sector Information Technology (PSi) agency, including payment services, authentication/security services, and common database services. The chapter also discusses the broader service-wider infrastructure that facilitates the delivery of e-Government services. The overall theme revolves around the critical role of a robust and secure infrastructure in enabling the success of e-Government initiatives.
4. Examples of e-Government: This chapter presents case studies of specific e-Government initiatives in Singapore. It examines examples such as eCitizen, business.gov.sg, and Singpass, illustrating the practical applications of the e-Government Action Plan. Each example showcases a different aspect of the plan's impact, highlighting its success in improving service delivery and citizen engagement. The chapter demonstrates how these examples contribute to Singapore's vision of a leading e-Government.
Keywords
e-Government, Singapore, G2C, G2B, G2E, Public Sector Information Technology (PSi), e-services, electronic services delivery, infocomm technology, knowledge-based economy, Action Plan, online services, digital economy, Singapore e-Government Action Plan II.
Frequently Asked Questions: Singapore's e-Government Action Plan
What is the overall purpose of this document?
This document provides a comprehensive overview of Singapore's e-Government Action Plan. It includes a table of contents, objectives and key themes, chapter summaries, and keywords. The document aims to analyze the plan's implementation, impact, infrastructure, and successful e-services, also exploring the evolution towards a second e-Government Action Plan.
What are the key themes explored in the document?
The key themes revolve around the development and implementation of Singapore's e-Government Action Plan; the infrastructure supporting e-Government services; examples of successful G2C, G2B, and G2E e-services; the role of technology in improving public services; and the evolution of e-Government strategies in Singapore.
What is the definition of e-Government as presented in this document?
E-Government is defined as the utilization of information technology to deliver efficient public services to citizens, businesses, and other government organizations. This includes improved transparency, reduced corruption, greater convenience, and lower administrative costs.
What are the main components of Singapore's e-Government Action Plan?
The plan includes four strategic thrusts: delivering integrated electronic services; utilizing infocomm technologies to build new capability and capacity; being proactive and responsible; and reinventing government in the digital economy. Six supporting programs encompassed knowledge-based workplaces, electronic services delivery, and robust infocomm infrastructure.
What are the key aspects of the infrastructure supporting Singapore's e-Government?
The infrastructure is centered around the Public Sector Information Technology (PSi) agency, providing payment services, authentication/security services, and common database services. A broader service-wider infrastructure further facilitates the delivery of e-Government services.
What are some examples of successful e-Government initiatives in Singapore?
The document highlights eCitizen, business.gov.sg, and Singpass as successful examples. eCitizen is an example of G2C interaction. business.gov.sg focuses on G2B services, while Singpass illustrates a streamlined authentication system for various e-services. These examples showcase the plan's impact on service delivery and citizen engagement.
What is the role of G2C, G2B, and G2E in Singapore's e-Government?
G2C (Government to Citizen) refers to services provided directly to citizens. G2B (Government to Business) focuses on services for businesses. G2E (Government to Employees) addresses services and interactions within the government itself. The plan aims to improve efficiency and service delivery across all three areas.
What is the significance of the Public Sector Information Technology (PSi) agency?
PSi plays a crucial role in providing the technological foundation for e-Government services. It offers essential services such as payment processing, security measures, and shared databases.
What is the overall impact of Singapore's e-Government Action Plan?
The plan aims for increased efficiency, improved service delivery, and a stronger presence in the knowledge-based economy. The examples provided show improvements in citizen engagement and service accessibility.
What is mentioned about a second e-Government Action Plan?
The document briefly mentions the existence of a second e-Government Action Plan, suggesting a continued evolution and refinement of e-Government strategies in Singapore.
- Arbeit zitieren
- Eunice Lee (Autor:in), 2004, e-Government in Singapore, München, GRIN Verlag, https://www.grin.com/document/39447
