Effects of Cyber Incivility on Stress and Work Life Balance in the BPO Industry


Research Paper (undergraduate), 2018

42 Pages, Grade: 88.16


Excerpt


TABLE OF CONTENTS

ABSTRACT

1. INTRODUCTION

2. THEORETICAL BACKGROUND
2.1 Theoretical Framework
2.2 Literature Review
2.2.1 Cyber Incivility
2.2.2 Stress
2.2.3 Turnover Intent
2.2.4 Work-life Balance
2.3 The Hypothesized Model

3. METHODS
3.1 Design
3.2 Sample and Study Site
3.3 Instrumentation
3.4 Data Gathering Procedure and Ethical Consideration
3.5 Data/Mode of Analysis.

4. DISCUSSION

5. CONCLUSION.

REFERENCES.

Appendix 1: Letter of Request to Conduct a Survey.

Appendix 2: Sample Survey Questionnaire.

Appendix 3: Computer Generated Output

Appendix 4: Turnitin Results.

WORDS OF GRATITUDE..

Excerpt out of 42 pages

Details

Title
Effects of Cyber Incivility on Stress and Work Life Balance in the BPO Industry
College
University of Santo Tomas
Course
BS in Commerce and Business Administration major in Human Resource Development Management
Grade
88.16
Authors
Year
2018
Pages
42
Catalog Number
V424865
ISBN (eBook)
9783668701182
ISBN (Book)
9783668701199
File size
1084 KB
Language
English
Keywords
cyber incivility, work stress, turnover intent, work life balance
Quote paper
Kathleen Ballon (Author)Jan Benedict Andres (Author)Danica Ashley Bautista (Author), 2018, Effects of Cyber Incivility on Stress and Work Life Balance in the BPO Industry, Munich, GRIN Verlag, https://www.grin.com/document/424865

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