The purpose of this report was to discuss how quality can be improved in Standard Bank, and the how the application of one concept each from the management functions of planning and leadership can be used as tools for quality improvement. The sources of information employed for the research include academic journals, credible journal articles, organisational reports, and grounded information from the World Wide Web. Through adequate research, it has been found that managers require the application of the concepts under the functions of management in order to tackle organisational problems and improve the quality of the organisation's services. It is consequently recommended that the management of Standard Bank employs those concepts, trains managers on their proper application, establishes workshops aimed at enlightening managers on quality improvement principles, and trains managers to be more visionary. To directly tackle the current problems facing the bank, management should adopt more efficient collateral security policies, strengthen cyber security by employing fingerprint scanners in Automated Teller Machines, and programme more efficient security software against cyber criminals.
Inhaltsverzeichnis (Table of Contents)
- EXECUTIVE SUMMARY
- INTRODUCTION
- PLANNING
- Strategic Management and Managing Quality Improvement
- The Strategic Management Process
- LEADERSHIP
- Differences Between Leadership And Management
- How Standard Bank Can Use Visionary Leadership To Manage Quality Improvement
- CONCLUSION
- REFERENCES
Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)
This report aims to examine quality improvement strategies in Standard Bank, focusing on how the concepts of planning and leadership can be leveraged for this purpose. The research draws on academic journals, articles, organizational reports, and online resources.
- The importance of applying management functions to address organizational challenges and enhance service quality.
- The role of strategic management in identifying and addressing organizational weaknesses.
- The significance of visionary leadership in driving positive change and achieving future goals.
- The practical application of management concepts in a real-world banking context.
- Recommendations for improving quality in Standard Bank, including strengthening security measures and implementing efficient collateral policies.
Zusammenfassung der Kapitel (Chapter Summaries)
- Executive Summary: This chapter outlines the report's purpose, methodology, and key findings. It highlights the importance of applying management functions to improve quality in Standard Bank.
- Introduction: This chapter provides an overview of Standard Bank's history and its position in the African banking landscape. It introduces the management functions of planning and leadership, which will be explored further in the report.
- Planning: This chapter delves into the concept of planning as a management function, defining its importance and key elements. It discusses strategic management and its role in driving organizational progress.
- Leadership: This chapter explores the concept of visionary leadership, emphasizing its role in setting a direction for organizational growth and improvement. It also examines the differences between leadership and management.
Schlüsselwörter (Keywords)
This report focuses on the core concepts of quality improvement, strategic management, visionary leadership, and the practical application of these principles in the context of Standard Bank. It examines the significance of managing functions and their role in achieving organizational goals.
- Quote paper
- Bachelor of Commerce (Honours) Abel Gaiya (Author), Enyong Ita Mkponkeabasi (Author), 2013, Managing Quality Improvement through Concepts under the Functions of Management, Munich, GRIN Verlag, https://www.grin.com/document/429687
