Expedia Inc. Ongoing problems, necessary capabilities and competences to improve the quality of the services it offers and impact of Kaizen and ISO 9000


Essay, 2017

9 Pages, Grade: 5.50


Abstract or Introduction

This report points out and discusses the ongoing problems being currently experienced by Expedia Inc - a company leader in the provision of online travel bookings. In order to test these aspects, a small research on the customers' reviews on the website of Tripadvisor.co.uk was made. In line with the findings and the opinions of the customers of Expedia Inc, the extent to which the company has the necessary capabilities and competencies to improve the quality of the services it offers was also examined. This report likewise highlights the impact that two of the most famous quality management techniques of Kaizen and ISO 9000 will have on the company. Their advantages and disadvantages in regard to the particular situation were discussed at the end.

Details

Title
Expedia Inc. Ongoing problems, necessary capabilities and competences to improve the quality of the services it offers and impact of Kaizen and ISO 9000
College
Anglia Ruskin University
Grade
5.50
Author
Year
2017
Pages
9
Catalog Number
V438759
ISBN (eBook)
9783668790759
ISBN (Book)
9783668790766
Language
English
Keywords
Expedia Inc, Kaizen, ISO 9000, improving the quality of services, problems, TripAdvisor
Quote paper
Kostadin Ruychev (Author), 2017, Expedia Inc. Ongoing problems, necessary capabilities and competences to improve the quality of the services it offers and impact of Kaizen and ISO 9000, Munich, GRIN Verlag, https://www.grin.com/document/438759

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Title: Expedia Inc. Ongoing problems, necessary capabilities and competences to improve the quality of the services it offers and impact of Kaizen and ISO 9000



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