The purpose of this paper is to investigate how operations strategy and lean concepts can be applied within the south Africa’s healthcare organisations and the degree to which both Lean and operations strategy are understood by senior-level National Health Service (NHS) personnel, based on the process of ongoing longitudinal cases studies. Further interviews and data analysis will examine actual performance of Lean capabilities within the NHS.
Inhaltsverzeichnis (Table of Contents)
- Design/methodology/approach
- Motivation
- Problem Statement
- Market requirements and Operations resource analysis of NHS
- Benefits of an Operations strategy
- Implementation
Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)
This paper investigates the implementation of operations strategy and lean principles within the South African healthcare system, drawing upon the experiences of the UK's National Health Service (NHS). The primary goal is to understand how these concepts are comprehended and utilized by senior NHS personnel, and to analyze the actual performance of Lean practices within the NHS.
- Operations strategy implementation within healthcare organizations
- Understanding of lean concepts by senior management
- Performance of Lean practices in the NHS
- The impact of Lean on operations capabilities
- Potential benefits of Lean for the South African healthcare system
Zusammenfassung der Kapitel (Chapter Summaries)
- Design/methodology/approach: The authors employed a multiple-case study approach, collecting data through semi-structured interviews with NHS executives. This first stage of a longitudinal study aims to understand how operations strategies are developed and implemented within NHS hospitals. The data analysis includes healthcare reports and strategy policy documents.
- Motivation: This chapter outlines the challenges facing the South African public healthcare system, including poor quality standards, slow service delivery, and high costs. The authors explore how Lean techniques and a well-defined operations strategy could improve efficiency and service quality. The potential benefits of implementing Lean practices in South Africa are highlighted.
- Problem Statement: The study's objectives are defined, focusing on improving service delivery, customer satisfaction, and cost reduction. The data collection methods are outlined, including longitudinal studies, triangulation of data, and semi-structured interviews.
- Market requirements and Operations resource analysis of NHS: This chapter presents a detailed analysis of the NHS's market requirements and operational resources. The authors examine critical factors such as infrastructure, equipment, staff, and reputation. The chapter identifies key areas where operations strategy can contribute to improvements, such as capacity planning, technology investments, and staff development.
- Benefits of an Operations strategy: This chapter outlines the potential benefits of implementing an operations strategy within the NHS. The authors discuss how a well-defined strategy can improve customer experience, address population growth, adapt to technology changes, and enhance economic performance. The chapter emphasizes the role of Lean thinking in achieving these objectives.
- Implementation: This chapter examines the process of implementing an operations strategy within the NHS. The authors focus on the role of hospital executives in developing and monitoring implementation plans. They highlight various implementation approaches employed by NHS hospitals and explore how Lean practices contribute to improved service delivery.
Schlüsselwörter (Keywords)
This paper explores the application of operations strategy and Lean processes within the healthcare sector. It examines the understanding and implementation of these concepts in the UK's National Health Service (NHS), with a focus on improving service delivery, customer satisfaction, and cost reduction. The study leverages a multiple-case study approach, collecting data through semi-structured interviews, healthcare reports, and strategy policy documents. The key focus areas are operational capabilities, market requirements, and the impact of Lean practices on key performance objectives.
- Quote paper
- Roland Nathan Kalonji (Author), 2018, Implementing Operations Strategy Through Lean Processes within the South African Healthcare System, Munich, GRIN Verlag, https://www.grin.com/document/451203
