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Adoption of Servitization in product based companies

Title: Adoption of Servitization in product based companies

Master's Thesis , 2018 , 89 Pages

Autor:in: Sourabh Sawardekar (Author)

Business economics - Operations Research
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Summary Excerpt Details

The motivation behind writing this thesis is to explore and understand the evolution of the Servitization and how Servitization can help product based companies to compete with the new service business along with their conventional business. Another objective is to derive guidelines to adopt the servitization.

This thesis will begin with thorough literature review on Servitization. For better understanding of servitization, difference between product and service will be studied. Furthermore, several definitions of servitization available in the literature will be discussed. This will be followed by understanding Service-Dominant Logic, Goods-Dominant Logic and Product Service-System. There are several factors driving product based companies towards service business. Those factors will be analyzed briefly.

Many product based companies have considered seritization as a competitive strategy but, there are several challenges to adopt it successfully therefore, those hurdles will be discussed. Some companies like Daimler AG, Michelin Tires, Philips lighting have tackled those challenges and adopted the servitization successfully. Those three companies will be analyzed thoroughly in case studies with the same framework of criteria in order to understand how they generated additional revenue stream successfully along with their conventional business. On the basis of case studies and literature review, some guidelines will be derived to adopt this strategy successfully.

Excerpt


Inhaltsverzeichnis (Table of Contents)

  • Introduction
    • Problem statement and research questions
    • Scope and limitations
    • Structure of the thesis
    • Research Methodology
  • Servitization as a Competitive Strategy
    • Difference between Service and Product
    • Definition of Servitization
    • Service-dominant Logic
    • Product Service-System
      • Definition of Product Service-System
      • Categories of Product Service-System
      • Benefits of Product Service-System
    • Drivers of the Servitization
      • Reduced product margin and increased competition
      • New technology and innovations
      • Increased concern about Environment
    • Challenges in adoption of Servitization
    • Overview of literature review
  • Case Study
    • Case Company: Daimler AG
      • Servitization at Daimler AG
      • Need and advantages of Servitization in Daimler
      • Implementation
      • Impact and growth
      • Future perspective
    • Case Company: Michelin
      • Servitization at Michelin
      • Need and advantages of Servitization at Michelin
      • Implementation
      • Impact and growth
      • Future perspective
    • Case Company: Philips Lighting (Signify)
      • Servitization at Philips Lighting
      • Need and advantages of Servitization at Philips Lighting
      • Implementation
      • Impact and growth
      • Future perspective
  • Summary and common findings
    • Servitization in case companies
    • Need and advantages of Servitization
    • Implementation
    • Impact and growth
    • Future perspective
  • Guidelines to adopt Servitization
    • Guidelines
      • Shift from product to service mindset
      • Finding pain-point and designing value proposition
      • Build capabilities by making collaborations
      • Organizational changes
      • Involve client and co-create the value together
    • Evaluation of the case companies

Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)

This thesis explores the evolution of Servitization and its potential to help product-based companies compete in the emerging service business landscape. The primary objective is to understand how Servitization can be adopted successfully, leading to additional revenue streams while maintaining traditional business models. The thesis will investigate the key concepts of Servitization, Service-Dominant Logic, and Goods-Dominant Logic, and examine the factors driving product-based companies towards service business models.

  • Understanding the concept of Servitization and its implications for product-based companies.
  • Analyzing the factors driving the adoption of Servitization strategies.
  • Examining the challenges associated with successful Servitization implementation.
  • Investigating how selected case companies have successfully adopted Servitization strategies.
  • Developing guidelines for implementing Servitization in product-based companies.

Zusammenfassung der Kapitel (Chapter Summaries)

The first chapter introduces the thesis and outlines the research question, scope, and structure. It also discusses the research methodology employed. The second chapter delves into Servitization as a competitive strategy, defining the concept, exploring its differences from traditional product offerings, and examining Service-Dominant Logic and Goods-Dominant Logic. This chapter also analyzes the drivers and challenges associated with Servitization adoption. The third chapter presents case studies of three companies—Daimler AG, Michelin, and Philips Lighting—that have successfully adopted Servitization strategies. These case studies analyze the needs, advantages, implementation, impact, and future perspectives of Servitization within each organization. The fourth chapter summarizes the findings from the case studies and highlights the commonalities across successful implementations. Finally, the fifth chapter outlines practical guidelines for adopting Servitization strategies in product-based companies.

Schlüsselwörter (Keywords)

Servitization, Product-Service System, Service-Dominant Logic, Goods-Dominant Logic, Business Model Innovation, Competitive Advantage, Case Studies, Daimler AG, Michelin, Philips Lighting, Implementation, Guidelines.

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Details

Title
Adoption of Servitization in product based companies
College
University of Applied Sciences Berlin
Author
Sourabh Sawardekar (Author)
Publication Year
2018
Pages
89
Catalog Number
V462609
ISBN (eBook)
9783668922648
ISBN (Book)
9783668922655
Language
English
Tags
adoption servitization service business automotive berlin automobile damlier car2go best thesis master thesis thesis impressive powerful mba mbae mba&e htw automotive management industry industries industry 4.0 data data driven MS thesis international business engineering mechanical scope citation reference published publisher author service based industry michelin philips circular economy economy business model business model circular business model environment friendly refer manufacturing industry manufacturing product based product service data science product based industry technical technology booming rolls royce product service system
Product Safety
GRIN Publishing GmbH
Quote paper
Sourabh Sawardekar (Author), 2018, Adoption of Servitization in product based companies, Munich, GRIN Verlag, https://www.grin.com/document/462609
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Excerpt from  89  pages
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