This case study report undertook a validation exercise of the QUT Business Process Standardisation (BPS) framework. Standardisation is of great significance to organisations as it enables them to operate more efficiently and therefore to be more competitive in an increasingly challenging environment of globalisation. Using a validated BPS framework provides a higher degree of accuracy and therefore increases successes chances of BPS initiatives. It is critical for companies to use a verified concept to minimise risk of failure. Validation of the framework was sought through two research methods. Firstly, targeted interviews were undertaken and analysed to validate the individual steps of the framework.
The second part is the application of the framework by standardising an example process of the industry partner Red Rocks Company. For this component, the first three phases of the Business Process Management Lifecycle were applied: process discovery, process analysis and process design. In the last phase, a written policy was developed following the steps of the BPS framework and distributed to stakeholders. Overall, the QUT Business Process Standardisation framework was validated. Significant learnings have been taken by Red Rocks Company. For example, it was identified that process owners are not always assigned within the organisation which leads to low process management maturity. The work has to be viewed within its limitations of the one example process, the selected interviewees and the perspective of only one organisation. The interviews and practical application validated all steps of the framework and confirmed the significance of BPS within a global corporate environment.
Inhaltsverzeichnis (Table of Contents)
- Abstract
- Introduction
- Background
- Project objective
- An understanding of the current literature on BPS
- Project approach and methodology
- Business Process Management Lifecycle
- Process discovery
- Process analysis
- Process design
- Interviews
- Business Process Management Lifecycle
- Research Outcomes and Discussions
- Validation through interviews
- Interviews
- Analysis of interviews
- Findings of interviews
- Validation through the application of the framework
- Project cost change control process
- Framework application
- Master process
- Extent of unification of variants against a standard process
- Ideas for improvement
- Validation through interviews
- Conclusion
Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)
This case study report aimed to validate the QUT Business Process Standardisation (BPS) framework through an industry project. The project focused on standardising a process within the Red Rocks Company, a global mining organization.
- Validation of the QUT Business Process Standardisation framework
- Application of the framework to a real-world industry process
- Analysis of the benefits and challenges of process standardisation
- Assessment of the impact of process standardisation on organizational performance
- Identification of areas for improvement within the framework and its implementation
Zusammenfassung der Kapitel (Chapter Summaries)
- Abstract: This chapter provides a concise overview of the research project, outlining the validation exercise of the QUT BPS framework and the research methods employed. It highlights the significance of standardisation for organizations and the benefits of a validated BPS framework.
- Introduction: This chapter delves into the background of business process standardisation (BPS) and its increasing relevance in today's globalized business environment. It discusses the benefits of BPS and the existing gap in academic research on this topic. The chapter introduces the QUT BPS Framework and its development, emphasizing the importance of validating the model in a real-world setting. The Red Rocks Company, the industry partner for this project, is presented along with its technology vision and existing process maturity level.
- An understanding of the current literature on BPS: This chapter explores existing academic research on business process standardisation. It examines the concept, benefits, and challenges associated with BPS, as well as different approaches and methodologies for implementing it.
- Project approach and methodology: This chapter outlines the methodology used in the validation exercise. It details the steps involved in the project, including the application of the Business Process Management Lifecycle (BPM) and the use of interviews. The BPM lifecycle encompasses phases such as process discovery, analysis, design, and implementation. The chapter also explains the importance of conducting targeted interviews to gather data and validate the individual steps of the framework.
- Research Outcomes and Discussions: This chapter presents the findings of the validation exercise. It focuses on the analysis of interviews conducted with stakeholders within the Red Rocks Company. The chapter also discusses the practical application of the QUT BPS framework to a specific process within the company. This includes the identification of areas for improvement and the potential benefits of implementing the standardized process.
Schlüsselwörter (Keywords)
The primary focus of this work is on the validation of the QUT Business Process Standardisation framework. The research investigates the application of the framework in a real-world industry setting, emphasizing the importance of process standardisation within a global corporate environment. Key themes explored include process management maturity, process discovery, process analysis, process design, and the benefits and challenges of implementing a standardized process. The study provides insights into the effectiveness of the framework and its potential impact on organizational performance.
- Quote paper
- Theres Mitscherling (Author), 2018, Validation of QUTs Business Process Standardisation framework on the example of an industry project, Munich, GRIN Verlag, https://www.grin.com/document/499623
