Excerpt
Table of Contents
I. BACKGROUND OF THE STUDY
1.1 Context Information
1.2 Statement of Problem
1.3 Objectives of the study
1.4 Limitations of the study
1.5 Theoretical framework
II. RESEARCH METHODOLOGY AND DESIGN
2.1 Research Design
2.2 Population and Sample size
2.3 Data collection procedure
2.4 Methods of Data analysis
III: DATA INTERPRETATION AND FINDINGS
3.1 Respondent’s Profile
3.2 Data Presentation and Analysis
3.2.1 Customers satisfaction towards e-banking products (EBP)
3.2.2 Customer satisfaction towards Website Design (WD)
3.2.3 Customer satisfaction towards Security and Privacy (SP)
3.2.4 Customer satisfaction towards Perceived ease of use (PEU)
3.2.5 Customer satisfaction towards their computer self-efficacy (CSE)
3.2.5 Customer satisfaction towards Perceived cost/charge (PC)
3.2.6 Customer satisfaction towards Response of bank (Responsiveness) – (R)
3.2.7 Customer satisfaction level (CS)
3.2.8 Average Mean and CV analysis of Level of Customer Satisfaction towards e-banking services of Nepal SBI Bank Ltd. (NSBL)
IV: FINDINGS AND DISCUSSION
5.2 Action Implications:
5.3 Practical Implications
5.4 Research Implications
REFERENCES
- Quote paper
- Sanjeev Pradhan (Author), 2019, Customer satisfaction towards e-banking services offered by NEPAL SBI Bank LTD, Munich, GRIN Verlag, https://www.grin.com/document/504153
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