The aim of the study was to assess the level of satisfaction with nursing care provided through post-operative home-visits program launched by Palestinian Medical Relief Society during Great March of Return. Great March of Return is a new term in the Palestinian community, when huge numbers of Palestinian in Gaza Strip decided to go back for their original historical land.
The researcher used descriptive, analytical, cross-sectional design. The study sample was proportional stratified sample, consisted of 294 participants from the five governorates of Gaza Strip, North of Gaza, Gaza city, the Middle area, Khanyounis and Rafah. The Patients’ Satisfaction with Nursing Care Quality Questionnaire-Arabic version (17-items) was used to collect data. A pilot study on 30 participants conducted to examine the validity and reliability of the questionnaire, and Cronbache alpha coefficient was 0.960.
The study highlights the valuable benefits of the home-based visits program launched by PMRS, and the need for expansion of this program to reach higher number of injured individuals.
Table of Contents
1. Chapter 1
Introduction
1.1 Introduction
1.2 Significance of the study
1.3 General objective
1.4 Specific objectives
1.5 Research questions
1.6 Study variables
1.7 Context of the study
1.7.1 Sociodemographic context
1.7.2 Economic context
1.7.3 Health care system
1.7.4 Palestinian Medical Relief Society
1.7.4.1 PMRS Main Programs
1.8 Definition of terms
2. Conceptual framework & literature review
2.1 Conceptual framework
2.2 Literature Review
2.2.1 Background
2.2.2 The concept of satisfaction with healthcare services
2.2.3 Factors affecting patients’ satisfaction
2.2.4 Importance of patients’ satisfaction
2.2.5 Perception of quality of nursing care
2.2.6 Previous studies
2.2.6.1 Palestinian studies
2.2.6.2 Regional studies
2.2.6.3 International studies
2.7 Summary
3. Chapter 3
Materials and Methods
3.1 Study design
3.2 Setting of the study
3.3 Period of the study
3.4 Population of the study
3.6 Inclusion criteria
3.7 Instrument of the study
3.8 Pilot study
3.8.1 Validity
3.8.1.1 Expertise validity
3.8.1.2 Internal consistency
3.8.2 Reliability
3.8.2.1 Cronbache alpha
3.8.2.2 Split half
3.9 Data collection
3.10 Data entry and analysis
3.11 Ethical and administrative considerations
3.12 Limitations of the study
4. Chapter 4
Results and Discussion
4.1 Descriptive results
4.1.1 Socio-demographic characteristics of the study participants
4.1.2 Level of satisfaction with nursing care
4.1.3 Perception about quality of nursing care
4.2 Inferential results
4.3 Summary
5. Chapter 5
Conclusion and Recommendations
5.1 Conclusion
5.3 Suggestions for further studies
Research Objectives and Core Themes
The primary objective of this study is to assess the level of satisfaction among injured individuals regarding the nursing care provided through the post-operative home-visiting program launched by the Palestinian Medical Relief Society (PMRS) during the Great March of Return in the Gaza Strip. The research aims to understand how patients perceive the quality of care received and to identify any associations between their sociodemographic characteristics and their reported satisfaction levels, ultimately providing data-driven recommendations to improve health service delivery.
- Assessment of patient satisfaction with information and care provided by nursing teams.
- Evaluation of patient perception regarding the quality of nursing care in home settings.
- Analysis of sociodemographic factors influencing satisfaction (age, gender, education, etc.).
- Evaluation of the effectiveness of the PMRS post-operative home-visiting program.
- Identification of gaps in service to facilitate strategic improvements for healthcare providers.
Excerpt from the Book
1.1 Introduction
The Great March of Return (GMR) began on 30th of March 2018, organized as a series of demonstrations near the eastern borders of Gaza Strip (GS). These demonstrations are held in protest of the nearly 13 years of blockade imposed on the GS and in recognition of the Nakba, when many of Gaza’s current inhabitants were forcibly displaced from their homes. The Israeli military forces met the peaceful demonstrations with aggressive use of force, leaving hundreds of martyrs and tens of thousands injured, many of whom are facing permanent disabilities (Palestinian Medical Relief Society - PMRS, 2019).
According to Palestinian Ministry of Health (MOH), between the period 30.3.2018 to 31.12.2018, huge number of individuals sustained injuries at different parts of their bodies, with 239 martyrs, 25,702 injured, and 53.0% of injured persons attended the hospital, while 47.0% were treated at field medical points and primary health care centers. Moreover, 10,034 of injured persons admitted to MOH hospitals. There were three martyrs and 461 wounded among medical staff, who were injured by gunfire and tear gas inhalation, while 84 ambulances were partially damaged as the result of attacks (MOH, 2019).
The weakened health sector in GS is struggling to respond to this sudden, extreme and significant need for emergency medical services, having already been unable to operate at the capacity required before the GMR started, with shortage in electricity and a chronic shortage of essential medication and supplies. Due to mass overcrowding, individuals requiring follow-up medical care have been prematurely discharged from hospitals. The PMRS plays an active role in providing necessary health services (HS) through volunteers who offer lifesaving first aid assistance at the demonstrations scene, and through multidisciplinary health teams who reach the injured individuals at their homes. HCS at home include wound care (WC), physiotherapy (PT), assistive devices (ADs) and medications. PMRS established mobile health teams to provide home-based HCS to victims in any part of GS.
Summary of Chapters
Introduction: This chapter provides the background of the Great March of Return and the subsequent burden on the Palestinian healthcare system, justifying the need for the PMRS home-visiting program and the research study.
Conceptual framework & literature review: This section details the conceptual model linking sociodemographic factors to patient satisfaction and reviews existing national and international studies on nursing care quality and patient perceptions.
Materials and Methods: This chapter outlines the descriptive, cross-sectional design of the study, describing the population, sampling method, the questionnaire used for data collection, and the statistical tests employed for analysis.
Results and Discussion: This section presents the statistical analysis of the collected data, examining the sociodemographic profile of the participants and detailing the findings regarding satisfaction levels and their associations with specific variables.
Conclusion and Recommendations: This concluding chapter summarizes the key research findings regarding high patient satisfaction and provides specific recommendations for PMRS decision-makers and nursing staff to enhance the program's reach and impact.
Keywords
Great March of Return, Patient Satisfaction, Nursing Care Quality, Post-operative Home-visiting Program, Palestinian Medical Relief Society, PMRS, Gaza Strip, Health Care System, Wound Care, Physiotherapy, Injured Individuals, Quality of Nursing Care, Sociodemographic Factors, Health Services, Patient Perception.
Frequently Asked Questions
What is the primary focus of this research?
The research focuses on evaluating the quality of nursing care provided through the home-visiting program of the Palestinian Medical Relief Society (PMRS) during the Great March of Return in the Gaza Strip, specifically measuring patient satisfaction.
What are the central themes of the work?
The core themes include healthcare infrastructure in crisis settings, the role of community-based nursing, patient satisfaction as a quality indicator, and the sociodemographic factors that influence how injured individuals perceive medical services.
What is the research goal?
The primary goal is to assess the level of satisfaction among patients who received post-operative care at home and to determine if there are significant correlations between their background characteristics (like residency or education) and their satisfaction with the provided care.
Which scientific methodology was used?
The researcher employed a descriptive, analytical, and cross-sectional research design, utilizing a validated 17-item questionnaire to collect quantitative data, which was then analyzed using SPSS software with various statistical tests including frequency, mean, t-test, and ANOVA.
What is covered in the main body of the work?
The main body covers the context of the humanitarian crisis in Gaza, the theoretical foundations of patient satisfaction, the specific methodologies used for the study, a detailed results section based on participant demographics and satisfaction scores, and a discussion of these findings in relation to existing literature.
Which keywords best characterize the study?
Key terms include Great March of Return, Patient Satisfaction, Nursing Care Quality, PMRS, Gaza Strip, and Health Care System.
Why did the study focus on PMRS specifically?
The study focused on PMRS because they played a vital role in providing post-operative follow-up care and wound management for thousands of injured individuals during the Great March of Return, especially when government hospitals were overcrowded.
What significance do the findings have for PMRS?
The findings indicate a high level of patient satisfaction, which justifies the importance of continuing and expanding the home-visiting program to reach a larger number of injured individuals who lack financial means or mobility to access standard health services.
- Arbeit zitieren
- Ahmad Alraee (Autor:in), 2019, Satisfaction with Nursing Care Quality of Post-operative Home-visiting Program at Palestinian Medical Relief Society, München, GRIN Verlag, https://www.grin.com/document/505658
