Implementing Lean in public services is very difficult to achieve. Due to this reason the critical success factors (CSFs) have first of all to be determined. CSFs are describing goals that are defined through the appropriate organisation, in this case the public services, in order to improve and measure the success of the business as well as the management and the employees.
Inhaltsverzeichnis (Table of Contents)
- Organisational culture and ownership
- Developing organisational readiness
- Management commitment and capability
- Do not under resource
- External support
- Communications and engagement
- Strategic approach
- Teamwork
- Timing
Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)
This report aims to analyze the critical success factors (CSFs) required for successfully implementing Lean principles within public services. The report draws upon research conducted by the Scottish Executive in 2006, specifically focusing on the "Evaluation of the Lean Approach to Business Management and Its Use in the Public Sector."
- The importance of organizational culture and ownership in driving Lean implementation
- The critical role of management commitment and capability in fostering successful Lean adoption
- The necessity of a strategic approach and external support for effective Lean implementation
- The significance of communication, engagement, and teamwork in creating a supportive environment for Lean transformation
- The challenges and considerations related to resource allocation and timing in the implementation of Lean principles
Zusammenfassung der Kapitel (Chapter Summaries)
- Organisational culture and ownership: This section emphasizes the need for a robust and well-structured organizational culture to support Lean implementation. It highlights the importance of regular monitoring and management oversight to identify and address any challenges or potential threats that may arise.
- Developing organisational readiness: This chapter explores the significance of management openness and acceptance of change as key factors in driving Lean adoption. It stresses the need for clear deployment steps with defined timelines to ensure successful implementation.
- Management commitment and capability: This section emphasizes the crucial role of visible and dedicated management in fostering staff motivation and engagement. The importance of establishing mechanisms to improve employee motivation and engagement is underscored.
- Do not under resource: This chapter discusses the critical need for sufficient resources, such as capacity and goods, to ensure timely and high-quality Lean implementation.
- External support: This section highlights the potential requirement for external knowledge and expertise to support Lean implementation, particularly when internal resources are limited.
- Communications and engagement: This chapter stresses the importance of open, clear, and honest communication throughout the organization, encompassing both internal and external stakeholders. It emphasizes the need for active employee engagement in the Lean implementation process.
- Strategic approach: This section underscores the role of Lean implementation in addressing budget constraints and ensuring the sustainability of public services. It emphasizes the need for a thorough review of the value chain to identify potential areas for improvement.
- Teamwork: This chapter highlights the crucial role of teamwork in fostering a positive and productive working environment conducive to successful Lean implementation.
- Timing: This section emphasizes the importance of aligning the Lean implementation with other organizational priorities and resource availability. It stresses the need to avoid potential conflicts with other projects and ensure that the timing is right for successful implementation.
Schlüsselwörter (Keywords)
The report centers on critical success factors, Lean implementation, public services, organizational culture, management commitment, communication, engagement, resource allocation, and timing. The text explores the practical application of Lean principles in public sector organizations and outlines the essential elements for successful adoption.
- Quote paper
- Anonym (Author), 2016, Critical success factors (CSF´s) in implementing Lean in Public Services, Munich, GRIN Verlag, https://www.grin.com/document/507360
