Patient Satisfaction in Health Service Providers in Barisal (Bangladesh)

Research Paper (undergraduate) , 2019 , 61 Pages , Grade: 1

Health - Health system

A person seeks medical help in the most vulnerable state in his or her life. The purpose of this research is to examine the services of the health care institutions along with the patient's satisfaction level and the shortcomings of our health care service providers.

The respondent of this research were carefully selected in terms of different ages and different occupations; just discharged from the medical facilities. The respondents collected from the top five most popular health service institutions in Barisal city. The research includes the indicators of patients' dissatisfaction and how to improve the medical facilities in this area.

Inhaltsverzeichnis (Table of Contents)

• Chapter One: Introduction
  • 1.1 Introduction
  • 1.2 Background
  • 1.3 Justification
  • 1.4 Objectives
  • 1.5 Statement of the Problem
  • 1.6 Rationalization of the Study
  • 1.7 Research Gap
  • 1.8 Policy Gap
• Chapter Two: Literature Review
  • 2.1: Relevant Literature Review
  • 2.2: Theoretical Framework
  • 2.3: Conceptual Definition
  • 2.4: Conceptual Framework
• Chapter Three: Methodology
  • 3.1: Research Design
  • 3.2: Research Method
  • 3.3: Research Study Area
  • 3.4: Population
  • 3.5: Sampling
  • 3.6 Data Collection Method and Techniques
  • 3.7 Technique of Data Analysis
  • 3.8 Data Collection and Ethics
  • 3.9 Ethical Consideration
  • 3.10 Limitations of the Methodology
• Chapter Four: Findings and Discussion of the Study
  • 4.1 Environmental satisfaction of services
  • 4.2 Affordability of the General Population
  • 4.3 Attitude towards Patients
  • 4.4 Overall Satisfaction
  • 4.6 Gender of the Respondents
  • 4.7 Age
  • 4.8 Occupation/Professions of the respondents
  • 4.9 Environmental Satisfaction of Services
  • 4.10 Attitude towards Patients
  • 4.11 Educational Qualification of Doctors
  • 4.12 Service Satisfaction
  • 4.13 Attitudes of the Doctors
  • 4.14 Overall Satisfaction
  • 4.15 Satisfied by Doctor Visitation
  • 4.16 Service Environment
  • 4.17 Qualification of the Administrator
  • 4.18 Service Reliability
  • 4.19 Service Expenditure
  • 4.20 Patient's Opinion
  • 4.21 Subjected to Mistreatment
  • 4.22 Attitude about Service Expense
  • 4.23 Attitude towards Resident Expenses
  • 4.24 Expenses of other Facilities
  • 4.25 Administrative Cost Compare to other Hospitals
  • 4.26 Affordability of the General Population
• Chapter Five: Discussion of the Result
  • Discussion and recommendation

Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)

This research aims to evaluate patient satisfaction with healthcare services in Barisal, Bangladesh. The study seeks to understand the factors influencing patient satisfaction and identify areas for improvement in the healthcare system.

• Patient satisfaction with healthcare services
• Factors influencing patient satisfaction
• Service quality and patient perception
• Affordability of healthcare
• Impact of healthcare provider attitudes on patient satisfaction

Zusammenfassung der Kapitel (Chapter Summaries)

• Chapter One: Introduction This chapter provides an overview of the research, including the background, justification, objectives, statement of the problem, rationalization of the study, research gap, and policy gap related to patient satisfaction in the Barisal region.
• Chapter Two: Literature Review This chapter explores existing literature relevant to patient satisfaction, including theoretical frameworks, conceptual definitions, and a review of previous research on the topic. It examines the key dimensions of service quality, such as reliability, responsiveness, assurance, tangibles, communication, empathy, process features, cost, and availability, as they relate to patient satisfaction.
• Chapter Three: Methodology This chapter outlines the research design, methods, study area, population, sampling techniques, data collection procedures, data analysis approaches, and ethical considerations employed in the study.
• Chapter Four: Findings and Discussion of the Study This chapter presents the results of the data analysis, including insights on environmental satisfaction, affordability, attitudes towards patients, overall satisfaction, and the influence of factors such as gender, age, occupation, and doctor qualifications on patient experiences.
• Chapter Five: Discussion of the Result This chapter provides a comprehensive discussion of the research findings, drawing connections between the results and the theoretical framework. It explores the implications of the study for policymakers and healthcare providers in Barisal.

Schlüsselwörter (Keywords)

Key terms and concepts in this research include patient satisfaction, healthcare services, service quality, affordability, patient perception, healthcare provider attitudes, environmental satisfaction, and the Barisal region.

• Course: Research Project
• Grade: 1
• Author: Sabit Hossain (Author)
• Publication Year: 2019
• Pages: 61
• Catalog Number: V511269
• ISBN (eBook): 9783346096845
• ISBN (Book): 9783346096852
• Language: English
• Tags: Patient Satisfaction