As a result of improved and extended infrastructure and communication world-wide, there has been a change of the markets, which turned more and more international during the recent years and decades.
In order to be successful and competitive in future enterprises have to think global and use the given opportunities to do business by using the whole dimension of the extended markets. Nowadays there are international corporations, joint-ventures, mergers and business relations with enterprises and people from foreign countries. This fact implies increasing communication on an international level between people with different languages and cultures.
But cross-cultural conversation is far more complex than having the ability to communicate verbally by speaking another language. While the verbal communication is just a minor part of the communication process there is additionally para-verbal and most important of all non-verbal communication to be considered as an important key for successful communication not only on a cross-cultural level.
Therefore the following paper tries to give an overview about the importance of non-verbal communication in interpersonal relations with a closer look on some practical examples of cross-cultural difficulties in interpreting.
Inhaltsverzeichnis (Table of Contents)
- Introduction
- Non-verbal communication
- Definition
- Meaning of non-verbal communication
- Elements of non-verbal communication
- Distance
- Facial play
- Body posture
- Gestures
- External appearance
- Impact and problems of non-verbal communication
- First impression
- Pygmalion effect
- Feedback
- Congruent and incongruent behaviour
- Non-verbal communication in international business
- Definition of culture
- Cross-cultural differences in non-verbal communication
- Concrete examples
- Distance
- Facial play
- Body posture
- Gestures
- External appearance
- Conclusion
Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)
This paper aims to provide an overview of the importance of non-verbal communication in interpersonal relations, with a specific focus on the challenges of interpreting non-verbal cues across different cultures. It explores how non-verbal communication can affect the effectiveness of international business interactions and how to navigate potential misunderstandings.
- The role and importance of non-verbal communication in human interaction.
- The various elements of non-verbal communication and their impact on communication.
- The potential for cross-cultural misunderstanding due to differences in non-verbal communication norms.
- The need for awareness and sensitivity to cultural differences in non-verbal communication in international business settings.
Zusammenfassung der Kapitel (Chapter Summaries)
- Introduction: This chapter introduces the topic of non-verbal communication in international business, highlighting the increasing globalisation of markets and the importance of cross-cultural communication. It emphasizes the significance of non-verbal communication in understanding and navigating cultural differences.
- Non-verbal communication: This chapter provides a general overview of non-verbal communication, defining its concepts and exploring its various elements, including distance, facial expressions, body posture, gestures, and external appearance. It also discusses the impact and problems of non-verbal communication in general.
- Non-verbal communication in international business: This chapter focuses on the specific challenges of non-verbal communication in international business contexts. It delves into the definition of culture and explores how cultural differences can lead to misunderstandings in non-verbal communication. It then provides concrete examples of these differences across various elements of non-verbal communication.
Schlüsselwörter (Keywords)
This work focuses on the impact of norms and values on non-verbal communication in international business. Key terms include non-verbal communication, cross-cultural communication, cultural differences, international business, body language, facial expressions, gestures, distance, and external appearance.
- Quote paper
- Jochen Volm (Author), 2001, Impact of Norms and Values on non-verbal Communication in International Business, Munich, GRIN Verlag, https://www.grin.com/document/6756
