This study focuses on the health care service quality and patient satisfaction in Uganda. Chapter One covers the background to the study, statement of the problem, objectives of the study, research questions, scope of the study, significance of the study, justification, the conceptual framework and definition of key terms and concepts.
Chapter Two discusses the relevant literature that has been reviewed in the area of healthcare service quality and patient satisfaction. It also highlights various researchers and authors that have emphasized more on the topic in accordance with the research objectives. The chapter covers the theoretical review, literature on the variables under study, existing gaps in literature, amongst others.
Chapter Three gives the methodology that will be used to accomplish the research objectives and questions. It gives direction to follow to get answers to the area of concern. This chapter presents the Research Design, Area of Study, Study Population, Sample Size and Sampling Techniques, Data Collection methods and techniques, Quality Control Methods, measurement of variables, Data Analysis Techniques, Ethical Considerations, and Limitations to the study are briefly discussed.
We found the hospital has no running water; the theatre is dysfunctional while electricity only visits. A nurse gave me two options: either to pick drugs after two days because the drugs were out of stock or buy them from private clinics. These and many more are some of the challenges faced by patients who access a number of hospitals in Uganda. Who will heal Uganda’s ailing health care system, remains a key question yet to be answered.
Inhaltsverzeichnis (Table of Contents)
- CHAPTER ONE: GENERAL INTRODUCTION
- 1.1 Introduction
- 1.2 Background of the Study
- 1.2.1 Historical background
- 1.3 Statement of the Problem
- 1.4 Objectives of the study
- 1.5 Research questions
- 1.6 Scope of the Study
- 1.7 Significance of the Study
- 1.8 Justification of the Study
- 1.9 Conceptual framework
- 1.10 Definition of Key Terms
- CHAPTER TWO: LITERATURE REVIEW
- 2.1 Introduction
- 2.2 Theoretical Review
- 2.3 Conceptual Review
- 2.4 Patient Satisfaction
- 2.5 Actual Review
- 2.6 Moderating Variables
- 2.7 Gaps in Literature
- 2.8 Conclusion
- CHAPTER THREE: RESEARCH METHODOLOGY
- 3.0 Introduction
- 3.1 Research Design
- 3.2 Area of Study
- 3.3 Study Population
- 3.4 Sample Size and Sampling Techniques
- 3.5 Data Sources
- 3.6 Data Collection Methods and research Instruments
- 3.6 Quality Control
- 3.7 Measurement of Variables
- 3.8 Data Analysis Techniques
- 3.9 Ethical Considerations
- 3.10 Limitations to the study
- 3.11 Conclusion
Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)
This postgraduate proposal aims to explore the relationship between service quality and patient satisfaction in public health centers in Uganda, specifically focusing on Kisenyi Health Center IV. The study will investigate the factors influencing patient satisfaction in the context of health service delivery and identify areas for improvement.
- Service quality dimensions in public health centers
- Patient satisfaction determinants in the Ugandan healthcare context
- The impact of service quality on patient satisfaction
- Potential gaps and areas for improvement in service quality and patient satisfaction
- Recommendations for enhancing patient satisfaction in public health centers in Uganda
Zusammenfassung der Kapitel (Chapter Summaries)
Chapter one introduces the study and provides a comprehensive background on service quality and patient satisfaction in the Ugandan healthcare context. The chapter also outlines the research problem, objectives, research questions, scope, significance, justification, conceptual framework, and key definitions.
Chapter two delves into an extensive literature review, exploring existing research on service quality, patient satisfaction, and their relationship. This chapter examines theoretical frameworks, conceptual models, and empirical findings relevant to the study, highlighting key factors influencing patient satisfaction in healthcare settings.
Chapter three outlines the research methodology employed in the study. This chapter provides a detailed explanation of the research design, area of study, study population, sample size and sampling techniques, data sources, data collection methods, quality control measures, variable measurement, data analysis techniques, ethical considerations, and potential limitations of the study.
Schlüsselwörter (Keywords)
The main keywords and focus topics of this study include service quality, patient satisfaction, public health centers, Uganda, Kisenyi Health Center IV, healthcare delivery, patient experience, quality improvement, and health service utilization.
- Quote paper
- Anonym (Author), 2020, Healthcare in Uganda. Service Quality and Patient Satisfaction in Hospitals, Munich, GRIN Verlag, https://www.grin.com/document/932228
