This essay describes the specific approaches that are being taken to manage the workforce and retain them. It also examines the potential benefits and challenges associated with the management of wellbeing in the hospitality workforce. Accor hotels performs different practices for the wellbeing of the employees which are analysed in this essay.
The hospitality industry is very dynamic and diverse and it is not easy to meet the customer expectations. Managing the staff and retaining them is a critical job which the human resource team performs. Human resource management is crucial for the survival, performance and success of any enterprise.
Accor hotels is a multinational hotel group which owns a franchise of over five thousand plus hospitality outlets in 110 plus countries all across the world with several different brands. The brands which Accor owns are from budget, economy to five-star accommodation. Accor is a French multinational organisation that owns and manages the hotels resorts and vacation properties and its operations. It is the largest hospitality company in all over Europe and sixth largest all over worldwide. Accor has over forty-three brands from luxury to economy. Accor operates with more than three lacs plus employees. With a corporate example throughout the world, Accor Hotels (Accor) has turned out to be one of the biggest players in the hospitality industry. Accor divides the brands in Luxury, Premium, mid-scale, and economy.
Table of Contents
1. Introduction
2. Overview of Accor hotels
3. Human Resourcing
3.1 Human Resource in Accor
3.2 Recruiting of employees
3.3 Role of HR Management in Accor Hotels
3.4 Training and development in Accor
3.5 Employee Wellbeing
3.5.1 Employee wellbeing at Accor
3.5.2 Employee wellbeing assistance program
3.6 Promotions and appraisal’s
4. Conclusion
Research Objectives and Themes
The primary objective of this essay is to analyze the strategic human resource management practices employed by Accor Hotels to effectively manage and retain its diverse workforce, while simultaneously evaluating the significance of employee wellbeing initiatives within the global hospitality industry.
- Strategic Human Resource Management and workforce retention.
- Recruitment, selection, and training standards at Accor.
- The role of organizational culture in employee development.
- Implementation and impact of employee wellbeing and support programs.
- Performance management, appraisal systems, and internal promotion structures.
Excerpt from the Book
Employee wellbeing assistance program
Accor in Asia, particularly in India have started with the Accor Employee Wellbeing Program. This program helps and supports its employee to remain calm even under tremendous pressure, it also helps in dealing with difficult and to resolve any personal or professional issues. 24 x 7 trained and experienced counsellors are available for the team members if they need any help during emotional and stressful situation. Also, during this unfortunate and critical situation of the pandemic of COVID 19 Accor provided resources for the wellbeing of the severely affected staff. It has been the worst crisis that hospitality has seen ever before. Employees mental health and physical wellbeing is being considered as the top most priority by Accor. Accor has started programs and apps which can be operated form home. This has been helping employees in a very positive way. Michael Issenberg, Chairman and CEO Accor Asia Pacific state that, “many of the employees are facing reduced working hours or some of them have been ceased from working and this is causing enormous stress to the employees hence Accor is devoted to offer its assistance to protect the mental and physical wellbeing of the teams to ensure they can get through this and that they emerge stronger than ever when the rebound comes back.”
Summary of Chapters
Introduction: Provides an overview of the dynamic nature of the hospitality industry and outlines the critical importance of effective Human Resource Management for organizational success and employee retention.
Overview of Accor hotels: Describes the scale and international presence of Accor Hotels as a leading multinational hospitality group with a diverse portfolio of brands.
Human Resourcing: Defines the core concepts of human resource management and its application in developing employee potential.
Human Resource in Accor: Details how the HR teams at Accor focus on organizational performance, staff motivation, and maintaining the right mix of skills.
Recruiting of employees: Examines the systematic recruitment and selection procedures used by Accor to ensure the right talent is acquired.
Role of HR Management in Accor Hotels: Discusses the responsibilities of HR in coordinating diverse departments to meet customer-oriented goals.
Training and development in Accor: Highlights the importance of continuous learning, leadership development, and career progression within the Accor culture.
Employee Wellbeing: Discusses the theoretical importance of health and safety, contentment, and a supportive environment in the hospitality workplace.
Employee wellbeing at Accor: Outlines specific practical initiatives like induction programs, medical facilities, and leave policies that contribute to staff welfare.
Employee wellbeing assistance program: Focuses on specialized support systems, including counseling and crisis management, especially during challenging times like the COVID-19 pandemic.
Promotions and appraisal’s: Describes the performance management processes, including feedback mechanisms and internal promotion policies used to reward employees.
Conclusion: Summarizes the key findings, reiterating that employee wellbeing is a critical driver of organizational performance and long-term success.
Keywords
Human Resource Management, Accor Hotels, Hospitality Industry, Employee Retention, Wellbeing, Recruitment, Training and Development, Performance Management, Appraisal, Organizational Culture, Staff Motivation, Workforce Management, Employee Support, Career Progression, Talent Management.
Frequently Asked Questions
What is the core focus of this essay?
This essay primarily examines the Human Resource Management practices used by Accor Hotels to manage, develop, and retain its employees.
What are the central themes discussed in the text?
The core themes include recruitment strategies, training and development, the role of HR in organizational performance, and the implementation of employee wellbeing programs.
What is the main research objective?
The goal is to analyze how Accor translates HR strategies into practice to ensure employee satisfaction, productivity, and retention within a competitive hospitality environment.
Which methodology is applied in this paper?
The paper utilizes a case study approach, focusing specifically on Accor Hotels to analyze organizational policies, industry standards, and HR interventions.
What topics are covered in the main body of the text?
The main body covers HR definition, recruitment processes, departmental coordination, training hierarchies, and various health and wellbeing support systems.
Which keywords best characterize this document?
Key terms include Human Resource Management, Accor Hotels, employee retention, training, appraisal, and organizational culture.
How does Accor handle employee performance appraisals?
Accor conducts regular appraisals and inter-departmental meetings to set targets, provide feedback, and facilitate career progression for employees.
What specific wellbeing measures did Accor take during the COVID-19 pandemic?
Accor provided 24/7 counseling, virtual well-being sessions, and established the "All heartiest Fund" to support employees who were not covered by insurance.
How does the "Novotel 9-level Management Structure" relate to career growth?
The hierarchical structure outlines clear paths for internal promotion, supported by training programs that allow employees to move up through different levels of the organization.
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- Siddharth Bari (Autor:in), 2020, The potential of benefits and challenges associated with management of wellbeing in the hospitality workforce. Accor Hotels as an example, München, GRIN Verlag, https://www.grin.com/document/945549
