The quality of first-line employees in service management plays a fundamental role in determining market success and financial performance. Behind the most successful service efforts there is a firm commitment to effective human resource management (HR), including hiring, selecting, training, motivating and retaining employees. To be successful in the increasingly competitive service economy, service administrations must seek a competitive advantage, which is often related to the management of front line employees who are a key component of service delivery service excellence. According to Heskett, Sasser, Schlesinger, the nature of managing a service organization takes on a basic job of deciding whether to achieve business management and running that organization. Behind better aid management is a strong commitment to the powerful management of business building techniques, including the recruitment, determination, preparation, inspiration and retention of workers, exposure, and execution on money. Schneider. To prevail in the undeniably serious aid economy, the management must seek the advantage, which is often identified with the management of business creation procedures, which is one of the key areas of management of the size of management. It is more diligent for the contenders to copy higher management resources than other corporate resource and the market, budgetary and commercial effects of successful supervision of the management activity for a favorable management position may be evident. Finally, to collect fragments of knowledge in future research openings with a possible high effect on management practice, key topics will be distinguished and the review of contextual analysis, the management style and how it affects the running of the company, the factors affecting productivity of Clean Place staff at work, the interest of the management style and the diversification of how the company absorb new technology was analyzed, also how the company deliver high quality of dry cleaning services and the satisfaction of staff with the work environment and also with the management was analyzed. In conclusion this research identified the effectiveness of management in business creation strategies and how it influence positively customers perception of the quality of the services they receive which allows the management have a robust strategies that maintain high performance.
Table of Contents
- Abstract
- Introduction
- Chapter 1: Management and its Effect in an Organization
- 1.1. Management
- 1.2. Strategic Management Theory
- 1.3. Effective Management Skills
- 1.4. Strategic Management
- 1.5. Importance of Strategic Management
- 1.6. The Role of Management in Business
- 1.7. Success Strategies
- Chapter 2: Service Management Strategies
- 2.1. Service Management
- 2.2. The Service Management Strategies
- 2.3. The Peculiarities of Service Marketing
- 2.4 Importance of Service Management
- 2.5. Challenges to Effective Management of Service Management
- Chapter 3: Role of Management in Business Creation strategies and Innovation
- 3.1. Business Creation Strategies and Innovation
- 3.2. Role of Management in Inventiveness
- Chapter 4: Marketing Research of the Role of Effective Management in Business Creation
- 4.1 Survey Findings
- 4.2. Hypothesis Testing
- Recommendations
Objectives and Key Themes
This dissertation aims to investigate the role of effective management in creating successful business strategies within the service industry, using the case study of "Clean Place." The research explores how management practices influence various aspects of the business, from employee productivity to customer satisfaction.
- The impact of effective management on business creation strategies.
- The relationship between management styles and organizational performance in the service sector.
- The role of management in fostering innovation and adapting to technological advancements.
- The influence of effective management on customer perception of service quality.
- The challenges of effective management in the service industry.
Chapter Summaries
Chapter 1: Management and its Effect in an Organization: This chapter lays the groundwork by defining management and exploring various management theories, including strategic management. It delves into the essential skills required for effective management and emphasizes the critical role management plays in a business's success, highlighting the importance of strategic management and its contribution to successful business strategies. The chapter also explores the connection between effective management and the implementation of successful strategies, emphasizing that strong management practices are foundational for achieving business objectives.
Chapter 2: Service Management Strategies: This chapter focuses specifically on service management strategies. It examines the characteristics of service management, highlighting its unique aspects compared to other sectors. The chapter analyzes various service management strategies, discusses the significance of service marketing, and explores the specific challenges faced by managers in the service sector, such as managing human resources, maintaining service quality, and adapting to the dynamic nature of customer expectations in the service economy. It sets the stage for understanding the complexities of managing a service-oriented business.
Chapter 3: Role of Management in Business Creation strategies and Innovation: This chapter explores the crucial role management plays in developing business creation strategies and fostering innovation. It investigates how effective management practices contribute to the development of innovative ideas and their successful implementation. The chapter also examines how management can encourage creativity and adaptability within an organization, facilitating innovation and sustained growth. It connects managerial strategies with the concrete processes of business development and inventive problem-solving.
Chapter 4: Marketing Research of the Role of Effective Management in Business Creation: This chapter presents the findings of a marketing research study conducted to examine the relationship between effective management and business success. The research likely involved surveys and data analysis to test hypotheses related to the impact of management on key business outcomes. This chapter provides empirical evidence to support or refute the claims made in previous chapters, offering a data-driven perspective on the efficacy of various management strategies.
Keywords
Effective management, service industry, business strategies, service management, innovation, customer satisfaction, employee productivity, strategic management, case study, Clean Place.
Frequently Asked Questions: A Comprehensive Language Preview
What is this document about?
This document provides a comprehensive preview of a dissertation investigating the role of effective management in creating successful business strategies within the service industry, using a case study of "Clean Place." It includes the table of contents, objectives and key themes, chapter summaries, and keywords.
What topics are covered in the Table of Contents?
The table of contents covers an abstract, introduction, four main chapters focusing on management, service management strategies, the role of management in business creation and innovation, and marketing research on the role of effective management. It also includes a recommendations section.
What are the key objectives and themes of the dissertation?
The dissertation aims to investigate the impact of effective management on business creation strategies, the relationship between management styles and organizational performance, the role of management in fostering innovation, the influence of effective management on customer perception, and the challenges of effective management in the service industry.
What does Chapter 1 cover?
Chapter 1 defines management, explores various management theories (including strategic management), discusses essential management skills, and emphasizes the critical role of management in a business's success, particularly in the context of strategic management and successful business strategies.
What is the focus of Chapter 2?
Chapter 2 focuses on service management strategies, examining the unique characteristics of service management, analyzing various strategies, discussing the importance of service marketing, and exploring challenges faced by managers in the service sector (managing human resources, maintaining service quality, adapting to customer expectations).
What is discussed in Chapter 3?
Chapter 3 explores the crucial role of management in developing business creation strategies and fostering innovation. It investigates how effective management contributes to innovative ideas and their implementation, and how management can encourage creativity and adaptability for sustained growth.
What does Chapter 4 entail?
Chapter 4 presents the findings of a marketing research study examining the relationship between effective management and business success. This includes survey findings and hypothesis testing to provide empirical evidence on the efficacy of various management strategies.
What are the key words associated with this dissertation?
Key words include: Effective management, service industry, business strategies, service management, innovation, customer satisfaction, employee productivity, strategic management, case study, Clean Place.
What is the case study used in the dissertation?
The case study used in the dissertation is "Clean Place," a service industry business.
Where can I find more information about this research?
More detailed information would be found in the full dissertation itself. This preview provides an overview of the key elements of the research.
- Quote paper
- Mercy Anyanwu (Author), 2020, The Role of Effective Management in Creation of Successful Business Strategies in the Service Industry on the Example of “Clean Place”, Munich, GRIN Verlag, https://www.grin.com/document/962851
