Leseprobe
Table of Contents
LIST OF FIGURES
LIST OF TABLES
ABBREVIATIONS
CHAPTER 1: INTRODUCTION
1.1 Background
1.2 Problem formulation
1.3 Overall aim and research questions
1.4 Outline of the thesis
CHAPTER 2: CORPORATE SOCIAL RESPONSIBILITY
2.1 CSR and sustainable development
2.2 CSR concepts and values
2.3 Types of responsibilities
2.4 CSR theories and approaches
2.4.1 The stakeholder approach
2.4.2 The strategic CSR and shared value
2.4.3 The legitimacy theory
2.5 Reasons for CSR and critics
CHAPTER 3: CSR IN HOSPITALITY AND TOURISM INDUSTRY
3.1 Ethical issues and CSR initiatives in tourism
3.2 Green hotels or greenwashing
3.3 CSR reporting in hospitality
CHAPTER 4: SOCIETY AND THE TOURISM INDUSTRY
4.1 Hotels and communities
4.2 Impacts on communities
4.3 Challenges towards CSR
CHAPTER 6: PRESENTATION OF THE CASE
CHAPTER 7: RESEARCH FINDINGS AND ANALYSIS
7.1 Introduction to Hilton Hotels
7.2 Hilton CSR reporting
7.3 Hilton's CSR strategic structure
7.3.1 Mission and Vision
7.3.2 LightStay System
7.3.3 Travel with Purpose 2030 Goals
7.3.4 Hilton's code of conduct
7.3.5 Awards and recognitions
7.4 CR Strategy management and implementation
7.5 Hilton's stakeholders and communities
7.6 Hilton's initiatives and achievements
7.7 Interview
CHAPTER 8: DISCUSSION
CHAPTER 9: CONCLUSION
9.1 Main contribution
9.2 Research limitations
9.3 Recommendations and future research
REFERENCES
APPENDIX
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- Barbara Beltran Torres (Autor:in), 2020, Corporate Social Responsibility in the Hospitality Industry and its contribution to the welfare of local communities. The case of Hilton Hotels, München, GRIN Verlag, https://www.grin.com/document/980698
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