The service sector, or more specifically the hotel industry, is perhaps one of the very first industries that have been exposed to a high level of cultural diversity. This paper looks at how hotel companies can deal with cultural diversity while presenting current challenges and best practices.
Inhaltsverzeichnis (Table of Contents)
- Introduction
- Company Culture – The Case of Hyatt Hotels Corp.
- Challenges & Best Practices
- Conclusion
Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)
This paper examines the role of cultural diversity in the hotel industry, specifically using Hyatt Hotels Corp. as a case study. It aims to explore the challenges and best practices for managing cultural diversity in large-scale hotel companies. The paper also delves into the potential benefits of a diverse workforce, such as enhanced customer experience and organizational performance.
- The impact of globalization on cultural diversity in the hotel industry
- The importance of establishing a culturally diverse work environment
- The challenges and best practices for managing cultural diversity in the hotel industry
- The role of corporate communication and diversity management in attracting and retaining talent
- The potential benefits of a diverse workforce, such as improved customer experience and organizational performance
Zusammenfassung der Kapitel (Chapter Summaries)
- Introduction: This chapter defines the concepts of globalization and culture, highlighting the importance of cultural diversity in the service sector, particularly in the hotel industry. The chapter also discusses the benefits of a diverse workforce and the importance of establishing a culturally diverse work environment.
- Company Culture – The Case of Hyatt Hotels Corp.: This chapter examines Hyatt Hotels Corp.'s approach to cultural diversity and its commitment to fostering an inclusive work environment. The chapter outlines Hyatt's key guiding principles for promoting diversity and inclusion and showcases their success in creating a culturally rich environment.
- Challenges & Best Practices: This chapter explores the challenges faced by hotel companies in managing cultural diversity, such as a lack of industry-specific best practices. It then presents leading practices for diversity management, as identified by the U.S. Government Accountability Office (GOA), which include top leadership commitment, diversity as part of the organization's strategic plan, and diversity training. The chapter also discusses the importance of measuring performance and holding managers accountable for achieving diversity goals.
Schlüsselwörter (Keywords)
Key terms and concepts discussed in the text include: cultural diversity, globalization, hotel industry, diversity management, corporate communication, inclusive work environment, best practices, organizational performance, employee engagement, and customer experience.
Frequently Asked Questions
Why is cultural diversity important in the hotel industry?
The hotel industry is globally connected and serves diverse guests. A diverse workforce enhances the customer experience and improves organizational performance by bringing different perspectives.
What are the best practices for managing diversity in hotels?
Key practices include top leadership commitment, integrating diversity into the strategic plan, diversity training, and holding managers accountable for diversity goals.
How does Hyatt Hotels Corp. approach diversity?
Hyatt is used as a case study for its commitment to an inclusive work environment, using specific guiding principles to foster a culturally rich company culture.
What challenges do hotel companies face regarding diversity?
Challenges include a lack of industry-specific best practices, communication barriers, and the need for consistent measurement of diversity performance.
How does globalization impact the service sector?
Globalization increases the movement of talent and customers across borders, making the management of cultural diversity a core competency for international hotel chains.
- Citation du texte
- Christian Nicolas Meyer (Auteur), 2018, Managing Cultural Diversity in Hotel Companies, Munich, GRIN Verlag, https://www.grin.com/document/1129297
