The construct of employee or job satisfaction has been studied in many different ways up to the present day. Especially within the field of work and organizational psychology, this concept has been examined very intensively. Until the year 2000, more than 11,000 articles were published on the topic of "job satisfaction". This paper will now take a closer look at this multi-layered and complex construct. First, the definitions of employee satisfaction will be considered. Following this, a brief overview of the theories on the subject will be provided. This construct is influenced by various factors and has a corresponding impact on individuals and people. In addition, the effects that result from a corresponding lack of employee satisfaction will be examined in more detail.
Table of Contents
- 1. Introduction
- 2. Definitions of employee satisfaction
- 3. Theories related to employee satisfaction
- 3.1 The two-factor theory according to Herzberg
- 3.2 The concept of motivation potential according to Hackman and Oldham (job characteristics model)
- 3.3 The model of Bruggemann
- 4. Factors that can influence employee satisfaction
- 4.1 Working atmosphere
- 4.2 Remuneration
- 4.3 Attractiveness of work activity
- 4.4 Working time regulations
- 4.5 Employee Management & Operational Communication
- 5. Impact of employee satisfaction on the company
- 5.1 Organizational Citizenship Behavior (OCB) and Employee Satisfaction
- 5.2 Performance
- 5.3 Absenteeism and fluctuation
- 6. Impact of employee satisfaction on the person
- 6.1 Job satisfaction and life satisfaction
- 6.2 Personality development
- 7. Consequences of a lack of employee satisfaction
- 7.1 Internal termination
- 7.2 Consequences for the company
- 7.2.1 Absenteeism
- 7.2.2 Fluctuation
Objectives and Key Themes
This work aims to provide a detailed examination of employee satisfaction, exploring its definitions, influencing factors, and effects on both employees and companies. It delves into various theoretical perspectives and analyzes the consequences of dissatisfaction.
- Definitions and theoretical frameworks of employee satisfaction
- Factors influencing employee satisfaction (e.g., work environment, remuneration, job characteristics)
- Impact of employee satisfaction on company performance (e.g., organizational citizenship behavior, absenteeism, turnover)
- Impact of employee satisfaction on individual well-being (e.g., job satisfaction and life satisfaction)
- Consequences of employee dissatisfaction for individuals and organizations
Chapter Summaries
1. Introduction: This introductory chapter sets the stage by highlighting the extensive research conducted on employee and job satisfaction, particularly within work and organizational psychology. It emphasizes the complexity of the construct and outlines the work's objective to explore the multifaceted nature of employee satisfaction, its definitions, influencing factors, and the consequences of its absence. The chapter establishes the synonymous use of "job satisfaction" and "employee satisfaction" throughout the text.
2. Definitions of employee satisfaction: This chapter tackles the challenge of defining employee satisfaction, noting the lack of a universally accepted definition. It presents several prominent definitions, starting with Hoppock's early work describing it as a combination of psychological, physiological, and situational factors leading to self-reported job satisfaction. Other definitions are explored, including those emphasizing the comparison of expected and actual needs (Bruggemann) and the fulfillment of personal values (Locke). The chapter concludes by illustrating the complexity of the concept, drawing on Lorenz Fischer's classification of different approaches to defining job satisfaction.
3. Theories related to employee satisfaction: This chapter examines existing theories attempting to explain employee satisfaction, differentiating between content and process theories. Content theories focus on the goals individuals strive for, while process theories concentrate on how those goals are achieved. The chapter highlights the close relationship between motivation and satisfaction, explaining that motivation often leads to satisfaction and vice-versa. The chapter then focuses specifically on Herzberg's two-factor theory, Hackman and Oldham's job characteristics model, and Bruggemann's model of job satisfaction.
4. Factors that can influence employee satisfaction: This chapter delves into the various factors influencing employee satisfaction. It explores several key areas, including working atmosphere, remuneration, the attractiveness of the work activity, working time regulations, and employee management & operational communication. Each area is likely examined in detail, providing insight into their individual and combined impacts on overall job satisfaction.
5. Impact of employee satisfaction on the company: This chapter investigates the consequences of employee satisfaction on organizational outcomes. It likely explores the relationships between employee satisfaction and key performance indicators such as organizational citizenship behavior (OCB), overall performance, absenteeism, and employee turnover. This section would likely provide empirical evidence illustrating these relationships.
6. Impact of employee satisfaction on the person: This chapter focuses on the effects of employee satisfaction on individual employees. It likely explores the relationship between job satisfaction and overall life satisfaction, examining how fulfillment in the workplace affects personal well-being. It also likely addresses the influence of job satisfaction on aspects of personal development.
Keywords
Employee satisfaction, job satisfaction, motivation, Herzberg's two-factor theory, Hackman & Oldham's job characteristics model, Bruggemann's model, organizational citizenship behavior (OCB), performance, absenteeism, turnover, work environment, remuneration, work-life balance.
Frequently Asked Questions: Employee Satisfaction - A Comprehensive Overview
What is the overall topic of this document?
This document provides a comprehensive overview of employee satisfaction, exploring its definitions, influencing factors, and consequences for both employees and organizations. It examines various theoretical perspectives and analyzes the impact of satisfaction (and dissatisfaction) on various aspects of work and life.
What are the key themes explored in this document?
The key themes include definitions and theoretical frameworks of employee satisfaction, factors influencing employee satisfaction (work environment, remuneration, job characteristics, etc.), the impact of employee satisfaction on company performance (organizational citizenship behavior, absenteeism, turnover), the impact on individual well-being (job satisfaction and life satisfaction), and the consequences of employee dissatisfaction.
What theoretical models of employee satisfaction are discussed?
The document discusses several key theories, including Herzberg's two-factor theory, Hackman and Oldham's job characteristics model (motivation potential), and Bruggemann's model. It also differentiates between content and process theories of motivation and their relationship to satisfaction.
What factors influence employee satisfaction?
Several factors are identified as influencing employee satisfaction: working atmosphere, remuneration (compensation), attractiveness of the work activity, working time regulations, and employee management & operational communication.
How does employee satisfaction impact the company?
Employee satisfaction is linked to several key organizational outcomes: organizational citizenship behavior (OCB), overall performance, absenteeism, and employee turnover. Higher satisfaction is generally associated with positive outcomes in these areas.
How does employee satisfaction impact the individual employee?
The document explores the relationship between job satisfaction and overall life satisfaction, suggesting that job fulfillment positively impacts personal well-being. It also touches upon the potential influence on personal development.
What are the consequences of a lack of employee satisfaction?
The consequences of employee dissatisfaction include increased absenteeism, higher turnover (employees leaving the company), and negative impacts on company performance and morale. The document highlights these consequences for both the individual and the organization.
What are the key definitions of employee satisfaction presented?
The document acknowledges the lack of a universally accepted definition and presents several prominent ones, including Hoppock's early work and those emphasizing the comparison of expected and actual needs (Bruggemann) and the fulfillment of personal values (Locke).
What is the relationship between job satisfaction and motivation?
The document highlights a close relationship between motivation and satisfaction, explaining that motivation often leads to satisfaction and vice-versa.
What are the key chapters covered in this document?
The document is structured into chapters covering: Introduction, Definitions of employee satisfaction, Theories related to employee satisfaction, Factors that can influence employee satisfaction, Impact of employee satisfaction on the company, Impact of employee satisfaction on the person, and Consequences of a lack of employee satisfaction.
What keywords are associated with this document?
Keywords include: Employee satisfaction, job satisfaction, motivation, Herzberg's two-factor theory, Hackman & Oldham's job characteristics model, Bruggemann's model, organizational citizenship behavior (OCB), performance, absenteeism, turnover, work environment, remuneration, work-life balance.
- Citation du texte
- Isolde Menig (Auteur), 2013, Employee satisfaction. Influencing factors and effects on employees and companies, Munich, GRIN Verlag, https://www.grin.com/document/1185082
