Nearly all managers seek to improve the bottom line of their business in different ways. After off shoring of production facilities and outsourcing of processes, the Shared Services approach has heavily been discussed in previous years. With regard to Bergeron, the Shared Service business model can be defined as follows: “Shared Services is a collaborative strategy in which a subsets of existing business functions is concentrated into a new, semi-autonomous business unit that has a management structure designed to promote efficiency, value generation, cost savings, and improved service for internal customer of the parent corporation, like a business competing in the open market.” Following Wißkirchen, organisations try to achieve in general the following objectives via the implementation of Shared Services:
- Cost reduction due to economies of scale and scope, based on the standardisation and accumulation of internal processes in one unit
- The parent company can concentrate on the core of the business
- Creation, expansion and maintaining of process know-how
- Services are charged by transfer prices and are put into competition to external service providers
- So-called service level agreements exactly define what the parent company can expect. Hence, by implementing Shared Services, the back office functions, such as finance, accounting, controlling, human resources, regulatory affairs, etc. are becoming a strategic driver. The present assignment proposes a change management strategy, in order to overcome resistance to change, implement a new system and take the organisation back to equilibrium by referring to some of the basic models of management. Where appropriate, change management tools are recommended which might be used in order to make the right decisions at the right time.
Inhaltsverzeichnis (Table of Contents)
- 1. Introduction
- 2. Change Management Strategy for implementing Shared Services
- 2.1. Analysis and Objective Setting
- 2.2. Planning
- 2.3. Realisation
- 2.3.1. Unfreezing the present level
- 2.3.2. Moving to a new level
- 2.3.3. Re-freezing the new level
- 2.4. Control
- 3. Summary and Conclusions
Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)
The objective of this assignment is to propose a change management strategy for the implementation of Shared Services within an organization. The strategy addresses overcoming resistance to change, implementing a new system, and restoring organizational equilibrium. It leverages established management models and tools to ensure timely and effective decision-making.
- Implementation of a Shared Service Centre as a transformational change.
- Overcoming resistance to change through effective communication and stakeholder management.
- Utilizing Lewin's three-step change model and Kotter's eight-stage process.
- Balancing the "hard" and "soft" aspects of change management.
- Developing a service-oriented mentality among employees.
Zusammenfassung der Kapitel (Chapter Summaries)
Chapter 1: Introduction introduces the Shared Services business model and its objectives, emphasizing cost reduction and process standardization.
Chapter 2: Change Management Strategy for implementing Shared Services outlines a proposed change management strategy encompassing analysis, objective setting, planning, realization (using Lewin's three-step model), and control. The planning phase emphasizes the DICE factor system (Duration, Integrity, Commitment, Effort) and Kotter's approach to creating a guiding coalition and establishing a sense of urgency.
Chapter 2.3 Realisation details the three stages of Lewin's model: unfreezing (analyzing forces for and against change), moving (implementing new behaviors and training), and refreezing (stabilizing the new equilibrium). This section also highlights the importance of short-term wins and addressing resistance to change.
Chapter 2.4 Control focuses on monitoring the change process, including deadlines, budget, and employee attitudes, using tools such as employee and customer satisfaction surveys.
Schlüsselwörter (Keywords)
Shared Services, Change Management, Transformational Change, Lewin's Three-Step Change Model, Kotter's Eight-Stage Process, Resistance to Change, Stakeholder Analysis, Force-Field Analysis, DICE Factor System, Service Mentality, Organizational Culture.
- Citar trabajo
- Dipl.-Kfm. (FH), MBA Martin Wenderoth (Autor), 2008, Change Management Strategy for Implementing Shared Services, Múnich, GRIN Verlag, https://www.grin.com/document/122116
