In this paper, I will have a closer look on the importance of communication skills in business area and will illustrate how motivation in business behaves in connection with communication and to what extent this is conducive to successful business. Furthermore, I will analyse several communication models and types of motivation to portray my suggestions and arguments.
Every human being starts at a noticeably young age to communicate with others as communication is something less difficult, at least that is how it is initially perceived. As children and youth, it is easier to express wishes and needs than
adults, because the older you get, the more complex communication can be. Thus, an adult has more complex and diverse forms and styles of communication than a child, because apart from the fact that adults are more experienced than children, an adult also has to face certain problems that are much more complex and whose needs gradually increase in complexity. Personal needs and desires are no longer the only concern. Adults are more affected by this complexity than children, especially in stressful situations. Davies states that when we are stressed or at a low ebb, we tend to adopt a defensive style of communication. Hence, communication in stressful situations can be very challenging,
especially at workplaces when it comes to questioning the success.
Generally, work and success are very important. Therefore, concerns about work, the work environment and work success can and will also be influenced by communication. Everyone wants to be as successful in their job. The competition in the job market is at the highest level and everyone wants the best job just as companies want to have the best and the most suitable employees. Communication is an essential factor for all these aspects. A well functioning communication i.e. within the company is important for sustainable success and consequently has an impact on many areas. The general objectives are to inform employees, but also to create motivation and feedback.
Communication in general plays a significant role when it comes to the work environment and the working atmosphere (including motivation of employees) and concerning the success that is to be achieved in a profession. It also is an indispensable element in nowadays society which leads to either positive or negative achievements.
Table of Contents
1. Introduction
2. What is communication
2.1 Communication models/ Communication types
2.2 Internal Communication
3. Motivation
3.1 Types of Communication
3.2 Theories of Motivation
4. Rules of communication in feedback interviews
4.1 Communicating positive and negative feedback
5. Generating motivation via suitable communication skills
6. Conclusion
Objectives and Topics
This paper examines the fundamental importance of effective communication skills within a business context, specifically focusing on their role in motivating employees during feedback interviews to achieve organizational success.
- The relationship between professional communication and employee motivation.
- Key communication models and their application in stressful workplace situations.
- Motivational theories (Maslow and Herzberg) and their relevance to job satisfaction.
- Rules and best practices for conducting constructive feedback interviews.
- The role of managers in fostering a productive internal communication culture.
Excerpt from the book
2.1 Communication models/ communication styles
The Organon model (communication model) of Karl Buhler, which can be considered in all areas of communication at least serves as a guiding thread. The basic idea is that every communication consists of two sides, a sender who wants to pass on a message or information and a receiver who receives it. In order to transmit the message, it is encoded by the sender, which sounds complicated, but only means that it is expressed in speech or body language. The receiver, for his part, must be able to understand and decipher this code, i. e. speak the same language or correctly interpret and understand the body's signals. The communication becomes complete when the recipient sends back feedback that he has understood (or misunderstood) the message. According to this communication model, misunderstandings arise when a mistake is made on one of the two sides. Thus, it is important to be clear from the outset what you want to achieve with what you want to communicate or basically your message. It also plays a significant role to think about whether you want to express something or represent something, or even to call out an appeal, in order to achieve the goal that you have set yourself. In all manner of ways, it is important to consider how to do it so that communication works well. As previously mentioned, this model serves as a basic concept of communication and could provide a fundamental understanding.
Summary of Chapters
1. Introduction: This chapter highlights the omnipresence of communication in human life and its critical role in professional business environments for ensuring sustainable success.
2. What is communication: Defines communication as the mutual exchange of information and introduces fundamental models and structures relevant to business interaction.
3. Motivation: Explores the psychological drivers of human behavior, distinguishing between intrinsic and extrinsic motivation, and utilizing Maslow's and Herzberg's theories.
4. Rules of communication in feedback interviews: Discusses the importance of structured feedback sessions and establishes guidelines for delivering constructive, specific, and descriptive information.
5. Generating motivation via suitable communication skills: Focuses on the role of managers in utilizing communication as a strategic tool to improve employee engagement and transparency.
6. Conclusion: Summarizes the necessity of combining effective communication with long-term corporate culture to boost employee motivation and overall business performance.
Keywords
Communication, Business Management, Motivation, Internal Communication, Feedback Interviews, Employee Satisfaction, Organizational Success, Communication Models, Leadership, Intrinsic Motivation, Extrinsic Motivation, Workplace Environment, Conflict Management, Constructive Feedback, Corporate Culture.
Frequently Asked Questions
What is the core focus of this paper?
The paper examines how effective communication skills influence employee motivation and business success, specifically within the professional workplace.
What are the central thematic areas?
The central themes include communication models, the psychology of motivation, internal corporate communication, and the practical implementation of feedback interviews.
What is the primary objective of this study?
The objective is to demonstrate that communication acts as a prerequisite for success and that managers can use specific communication skills to increase motivation in their teams.
Which scientific methods are applied?
The author analyzes existing communication models (e.g., Karl Buhler’s Organon model, Virginia Satir’s Stress Communication Styles) and motivational theories (Maslow, Herzberg) to support their arguments.
What topics are discussed in the main body?
The main body covers the definition of communication, internal communication flows, theories of motivation, the specific rules for conducting successful feedback interviews, and how to deliver both positive and negative feedback.
Which keywords characterize this work?
Key terms include Communication, Motivation, Internal Communication, Feedback, Job Satisfaction, and Leadership.
How does Virginia Satir’s work impact the author's argument?
The author uses Satir’s "The Four Stress Communication Styles" to explain how different defensive attitudes can affect interactions and why "levelling" is the most productive approach for managers.
Why is negative feedback generally difficult to communicate?
The paper explains that negative feedback can be difficult to accept, especially if the recipient is already stressed or depressed, therefore requiring specific timing and a constructive approach.
In what way does the author link motivation to corporate culture?
The author argues that for feedback to be truly effective, it must be embedded within a stable, long-term corporate culture that values personal ideas and employee satisfaction.
- Citar trabajo
- Zeynep Frings (Autor), 2020, Communication Skills in Business. The Importance of Communication Skills to Motivate Employees in Feedback Interviews, Múnich, GRIN Verlag, https://www.grin.com/document/1239222
