Change Management Practices and Challenges in United Insurance Company in Addis Ababa

Thèse de Master , 2020 , 53 Pages , Note: 3.71

Gestion d'entreprise - Banque, Bourse, Assurance

The objectives of the study were to assess the organizational change management practices and most prevalent challenge to leadership at UNIC Ethiopia during which organizational change is a must. Research questions are: What are the organizational change management practices in UNIC Ethiopia? What is the most prevalent challenge to leadership at UNIC Ethiopia when adopting a work flow redesign and how can it be addressed?

A sample survey method is employed in aim of collecting the data from target group employees. The target sample of the study was 21 employees. Among the target population, all the questionnaires were returned. Structured questionnaires were employed to collect demographic and other relevant data from the company’s senior officials and other team members. After collecting the relevant data from each respondent, the data was made analyzed using the simple statistical analysis methods (frequency and percentage), and descriptive analysis method of mean and standard deviation. Survey methods had been used where the data were subjected to be a descriptive statistics and different non parametric analysis using SPSS software.

Inhaltsverzeichnis (Table of Contents)

• Acknowledgements
• Abbreviation
• List of Figures
• List of Tables
• Abstract
• Chapter one: Introduction
  • 1.1. Background of the Study.
  • 1.2. Statement of the Problem.…....
  • 1.3. Research Questions
  • 1.4. Objective of the study.
    • 1.4.1. General Objectives.........
    • 1.4.2. Specific Objectives
  • 1.5 Significance of the study..
  • 1.6. Scope and Delimitations of the study
  • 1.7. Organization of the Study.
• Chapter Two: Literature Review
  • 2.1. Introduction
  • 2. 2. Change and Organizational Change Concepts Definitions.
    • 2. 2. 1. The Concept of Change and Its Characteristics..
    • 2. 2.2. The Concept of Organizational Change.
    • 2.2.3.Change in a Business Context....
  • 2.3. Change Management
    • 2.3.1 The Concept of Change Management....
  • 2.4. Causes of Organizational Change ....
    • 2.4.1. Internal Factors
    • 2.4.2. External Factors
  • 2.5. Effective change implementation.......
  • 2.6. How to Drive Change Management within the Insurance Industry?.
    • 2.6.1. Embrace the human factor.
    • 2.6.2. Identify change drivers........
    • 2.6.3. Over communicate and encourage.
  • 2.7. What can Slowdown the Business's Response to Change?.

Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)

This thesis aims to investigate the change management practices and challenges faced by United Insurance Company PLC (UNIC Ethiopia) in Addis Ababa. The study seeks to analyze the company's approach to change, identifying both successful practices and obstacles encountered during the implementation of these changes. The objective is to offer valuable insights and recommendations for improvement within the company's change management strategies.

• Understanding the concepts of change and organizational change.
• Examining the role of change management in the insurance industry.
• Analyzing the internal and external factors driving change at UNIC Ethiopia.
• Identifying the challenges and obstacles associated with implementing change at UNIC Ethiopia.
• Exploring strategies for improving change management practices within the organization.

Zusammenfassung der Kapitel (Chapter Summaries)

Chapter one: Introduction presents the background of the study, outlining the context of change management within the insurance industry and specifically at UNIC Ethiopia. The chapter details the research problem, questions, and objectives of the study, emphasizing its significance and scope.

Chapter two: Literature Review provides a comprehensive exploration of relevant literature concerning change, organizational change, and change management. It examines the concepts of change and its characteristics, and defines organizational change in the context of business. The chapter also delves into the concept of change management, exploring its importance and key principles. Further, it discusses the internal and external factors that drive organizational change, highlighting specific challenges associated with implementing change effectively. The chapter concludes by examining strategies for driving change management within the insurance industry, particularly focusing on the importance of human factors, identifying change drivers, and effective communication.

Schlüsselwörter (Keywords)

The main keywords and focus topics of the text are: change management, organizational change, insurance industry, UNIC Ethiopia, Addis Ababa, change implementation, challenges, strategies, internal factors, external factors, human factors, communication, change drivers.

• Université: Addis Ababa University (school of commerce)
• Cours: business leadership
• Note: 3.71
• Auteur: Mukereme Assefa (Auteur)
• Année de publication: 2020
• Pages: 53
• N° de catalogue: V1243440
• ISBN (PDF): 9783346685353
• ISBN (Livre): 9783346685360
• Langue: anglais
• mots-clé: pass