Job Satisfaction at Koforidua Regional Hospital. A Survey Study

Travail de Projet (scientifique-pratique) , 41 Pages

Gestion des ressources humaines - Gestion du personnel

The overall objective of this study is to assess the level of job satisfaction among the workers of the Koforidua Regional Hospital. To achieve this broad objective, the following specific objectives have been formulated: To determine the extent to which staffs are satisfied with job performed and duties. To establish if the work itself, recognition, opportunity for growth, and working conditions determine job satisfaction in the hospital. To establish the extent to which participation in decision-making affects the level of job satisfaction among staff of the hospital. To assess the relationship between job dissatisfaction and output among staff of the hospital.

The work environment has changed greatly over time in response to the advancement of technology and the world becoming a global village. In the traditional work environment, employees were employed and every decision taken for them, while they had to obey the instructions of their superiors. Today, this is being replaced with greater employee involvement in order to increase an effective workforce and productivity. Khainga (2005) in her study on job satisfaction and organization commitment, noted that this major shift from being docile recipients of instructions to being part of the decision-making process has affected the level of employee participation, making and degree of satisfaction and commitment. Secondly, the employee today is more literate and empowered and more inclined to be heard.

There is much documentary evidence that involvement in the decision-making process among staff leads to employee commitment, decreased absenteeism and reduced employee turnover. It ensures committed staff and stable workforce, which reduce cost of recruitment and training.

Despite all these provisions that increase organisational efficiency, Koforidua Regional Hospital seems to have a gap in terms of highly qualified personnel to deliver on the mission and the vision of the hospital as a result of job unsatisfaction. This practice has led to dissatisfaction of services delivered to clients of the hospital.

Inhaltsverzeichnis (Table of Contents)

• CHAPTER ONE
• 1.1 BACKGROUND OF THE STUDY
• 1.2 PROBLEM STATEMENT
• 1.3 OBJECTIVES OF THE STUDY
• 1.4 RESEARCH QUESTIONS
• 1.5 SIGNIFICANCE OF THE STUDY
• 1.6 SCOPE/ LIMITATIONS
• 1.7 LIMITATION OF THE STUDY
• 1.8 ORGANISATION OF THE STUDY
• CHAPTER TWO LITERATURE REVIEW
• 2.0 INTRODUCTION
• 2.1 THE NATURE OF JOB SATISFACTION
• 2.2 WORK ENVIRONMENT
• 2.3 DETERMINANTS OF JOB SATISFACTION
• 2.4 MOTIVATION AND EMPLOYEE SATISFACTION
• 2.5 MOTIVATION-HYGIENE THEORY
• 2.6 THE PUBLIC SECTOR
• CHAPTER THREE METHODOLOGY
• 3.1 INTRODUCTION
• 3.2 RESEARCH DESIGN
• 3.3 STUDY AREA
• 3.4 POPULATION OF THE STUDY
• 3.5 SAMPLING TECHNIQUES AND SAMPLE
• 3.6 METHOD AND TOOLS FOR DATA COLLECTION
• 3.7 VALIDITY AND RELIABILITY OF THE INSTRUMENT
• 3.8 DATA ANALYSIS
• CHAPTER FOUR DATA PRESENTATION AND ANALYSIS
• 4.0 Introduction
• 4.1 Gender of Respondents
• 4.2 Age distribution of Respondents
• 4.3 Marital Status of Respondents
• 4.4 Educational Level of Respondents
• 4.5 Position of Respondents
• 4.6 Years of Working at the Hospital
• 4.7 Employees' Job Satisfaction, Job Passion, and Self Evaluation
• 4.8 Management should involve staff in decision-making
• 4.9 Participation in Decision-Making
• 4.10 Effects of Non-participation of Staff of the Hospital in decision-making
• 4.11 Relationship between Job Dissatisfaction and Output of Staff at the Hospital

Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)

This research aims to assess the level of job satisfaction among Ghanaian workers, focusing on the Koforidua Regional Hospital, the only referral hospital in the Eastern Region of Ghana. The study will provide insights into the factors influencing job satisfaction within this public hospital, particularly in the context of the competitive global market for health services delivery. The study explores the relationship between job satisfaction, employee performance, and the provision of quality healthcare services.

• Job Satisfaction in the Ghanaian Healthcare Sector
• Factors Influencing Job Satisfaction in Public Hospitals
• Relationship between Job Satisfaction and Employee Performance
• Impact of Employee Involvement in Decision-Making on Job Satisfaction
• Challenges and Opportunities for Enhancing Job Satisfaction in Public Hospitals

Zusammenfassung der Kapitel (Chapter Summaries)

• Chapter One provides a comprehensive introduction to the concept of job satisfaction, exploring different definitions and perspectives. It highlights the significance of job satisfaction for both employees and employers, emphasizing its importance in achieving organizational goals. The chapter sets the context for the study by focusing on the Koforidua Regional Hospital as a case study and outlines the problem statement, objectives, and research questions guiding the investigation.
• Chapter Two presents a thorough review of the relevant literature on job satisfaction. This chapter examines various factors that influence job satisfaction, including the nature of the job, work environment, determinants of job satisfaction, motivation, and the role of the public sector. It explores different theories related to job satisfaction, such as motivation-hygiene theory, and provides a comprehensive understanding of the existing knowledge on this topic.
• Chapter Three details the methodology employed in the research. It outlines the research design, study area, population, sampling techniques, and data collection methods. The chapter also addresses the validity and reliability of the instruments used to collect data and explains the data analysis techniques that will be employed.
• Chapter Four presents the collected data and analyzes it according to the research questions. This chapter explores various aspects of the respondents' demographics, job satisfaction, job passion, self-evaluation, participation in decision-making, and the relationship between job dissatisfaction and output. It provides detailed insights into the factors influencing job satisfaction and performance within the Koforidua Regional Hospital.

Schlüsselwörter (Keywords)

The study focuses on key themes and concepts related to job satisfaction, employee performance, and the healthcare sector. Important keywords include: job satisfaction, employee motivation, work environment, decision-making, public sector, healthcare delivery, Ghanaian workforce, and the Koforidua Regional Hospital.

• Auteur: Bawah Siiba (Auteur)
• Pages: 41
• N° de catalogue: V1246691
• ISBN (PDF): 9783346763433
• ISBN (Livre): 9783346763440
• Langue: anglais
• mots-clé: satisfaction, koforidua, regional, hospital, survey, study