In recent years, the concept of e-governance has flourished rapidly with the advancement of Information and Communication Technology. The general objective of the study is to assess the Prospects and Challenges of E-Governance in Public Service Delivery in the Case of Fitche Town Land Administration, North Shoa Zone, Oromia Regional State.
The study employs a descriptive type of research design to describe the prospects and challenges of e-governance in Fitche town land administration. This study combines both a quantitative approach and a qualitative approach. The target population of the study is both the customer and employees of land administration in Fitche town. The researcher randomly selects 70 service receivers who are convenient and 42 or all number of employees in the sector. Generally, 112 participants are applied to this study from both employees and customers of the sector. The data collected from participants of the study were analyzed through descriptive statistical methods such as frequency and percentage.
The study revealed that e-governance is a new concept and infant ages in the public service delivery, especially in the Fiche town land administration sector. It reveals that there is a low status of e-governance in the sector. Even if e-governance is on the infant age in the sector it gives many contributions in service delivery in the sector like save time, reduce bribery, increase transparency and accountability in the sector. The research found that infrastructure like internet access was the major significant challenging issue in the success of e-governance system in the sector and Lack of training was also one of the main obstacles to success in e-governance in the selected sector. Therefore, the study recommended that the sector should mainly focus on the clarity in terminology is important, not just to academics. It is also important for politicians and others engaged in the development of public policy on the utilization of ICT in government, and also pieces of training are important for the success of e-governance in the land administration sector.
Inhaltsverzeichnis (Table of Contents)
- CHAPTER ONE
- Introduction
- Statement of the problems
- Research Questions
- Objectives of the study
- General objectives
- Specific objectives
- Scope of the Study
- Significance of the study
- Limitation of the study
- Organization of the paper
- CHAPTER TWO
- REVIEW OF RELATED LITERATUR
- Introduction
- Meaning of E-governance
- Types of e-governance
- Models and Approaches of E-governance in Public Service Delivery
- E-Governance: Service Delivery Approaches
- Agency-Centric Approach
- Citizen-centric approach
- Public Service Delivery Improvement and Techniques Through E-governance
- Theoretical aspects of e-governance
- Objectives and Opportunities of E-Governance
- Objectives of E-governance
- Opportunities of E-governance
- Challenges of E-governance
- Stakeholders in E-governance
- E-governance and land administration
- Empirical Studies on E-governance
- E-governance and Developed Countries
- E-governance and Developing countries
- E-government in Ethiopia
- Conceptual framework
- CHAPTER THREE
- RESEARCH METHODOLOGY
- Background of the study area
- Historical background of the Fiche town
- Research Design and Approaches
- Target Population, Sample Size, and Sampling Technique of the study
- Target population of the study
- Sample size and techniques
- Data Collection Tools and Techniques
- Data collection
- Data collection techniques
- Methods of Data Presentation and Analysis
- Data quality control
- Ethical consideration
- CHAPTER FOUR
- RESULTS AND DISCUSSION
- Demographic characteristics of respondents
- The practices and Prospects of E-governance in Fitche town Land Administrations
- Knowledge of the respondents on e-governance
- Level of information communication technology in the sector
- The current status of e-governance in Fitche town land administration
- The impact of e-governance on enhancing public service delivery
- The strategic plan to develop e-governance in the sector
- Training system and level of infrastructure in the sector
- Assessing the challenges of the E-governance in service delivery in the sector
- The solution forwarded by the respondents on the challenges of e-governance in fiche town land administration
- Stakeholder participation in the development and implementation of e-governance in the service delivery
- CHAPTER FIVE
- SUMMARY, CONCLUSION, AND RECOMMENDATION
- Summary of the major findings
Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)
This thesis examines the prospects and challenges of e-governance in public service delivery, specifically focusing on the case of Fitche Town Land Administration in the North Shoa Zone of the Oromia Regional State in Ethiopia. The study aims to assess the current status of e-governance implementation, explore its impact on public service delivery, and identify key challenges and opportunities. Furthermore, the thesis seeks to understand the role of stakeholder participation in developing and implementing e-governance initiatives in this context.
- E-governance implementation and its impact on public service delivery
- The challenges and opportunities associated with e-governance in land administration
- The role of stakeholder participation in developing and implementing e-governance initiatives
- The utilization of information communication technology in e-governance
- The benefits of a citizen-centric approach to e-governance
Zusammenfassung der Kapitel (Chapter Summaries)
Chapter One provides an introduction to the study, outlining the problem statement, research questions, objectives, scope, significance, limitations, and organization of the paper. Chapter Two presents a comprehensive review of relevant literature on e-governance, exploring its meaning, types, models, approaches, service delivery perspectives, theoretical underpinnings, objectives, opportunities, challenges, and stakeholders. It also examines empirical studies on e-governance in both developed and developing countries and highlights the specific context of e-governance in Ethiopia. Chapter Three outlines the research methodology employed in the study, encompassing the background of the study area, research design, target population, sample size, data collection tools and techniques, data presentation and analysis methods, data quality control, and ethical considerations. Chapter Four presents the results and discussion of the study, focusing on the practices and prospects of e-governance in Fitche Town Land Administration, including respondents' knowledge of e-governance, the level of information communication technology in the sector, the current status of e-governance implementation, its impact on service delivery, the strategic plan for e-governance development, training systems, infrastructure, and challenges. The chapter also examines solutions proposed by respondents and the role of stakeholder participation.
Schlüsselwörter (Keywords)
This thesis explores key concepts related to e-governance, public service delivery, land administration, information communication technology, stakeholder participation, and development in the context of a developing country. It delves into the challenges and opportunities of e-governance implementation, particularly in relation to the effectiveness of public service delivery. The research focuses on the specific case of Fitche Town Land Administration in Ethiopia, drawing on empirical data to provide insights into the practical realities and potential of e-governance in this context.
- Quote paper
- Tesfu Eba (Author), 2021, The Prospects and Challenges of E-Governance in Public Service Delivery. The Case of the Fitche Town Land Administration, Munich, GRIN Verlag, https://www.grin.com/document/1336099
