In recent years, the concept of e-governance has flourished rapidly with the advancement of Information and Communication Technology. The general objective of the study is to assess the Prospects and Challenges of E-Governance in Public Service Delivery in the Case of Fitche Town Land Administration, North Shoa Zone, Oromia Regional State.
The study employs a descriptive type of research design to describe the prospects and challenges of e-governance in Fitche town land administration. This study combines both a quantitative approach and a qualitative approach. The target population of the study is both the customer and employees of land administration in Fitche town. The researcher randomly selects 70 service receivers who are convenient and 42 or all number of employees in the sector. Generally, 112 participants are applied to this study from both employees and customers of the sector. The data collected from participants of the study were analyzed through descriptive statistical methods such as frequency and percentage.
The study revealed that e-governance is a new concept and infant ages in the public service delivery, especially in the Fiche town land administration sector. It reveals that there is a low status of e-governance in the sector. Even if e-governance is on the infant age in the sector it gives many contributions in service delivery in the sector like save time, reduce bribery, increase transparency and accountability in the sector. The research found that infrastructure like internet access was the major significant challenging issue in the success of e-governance system in the sector and Lack of training was also one of the main obstacles to success in e-governance in the selected sector. Therefore, the study recommended that the sector should mainly focus on the clarity in terminology is important, not just to academics. It is also important for politicians and others engaged in the development of public policy on the utilization of ICT in government, and also pieces of training are important for the success of e-governance in the land administration sector.
Table of Contents
CHAPTER ONE
1.1. Introduction
1.2. Statement of the problems
1.3. Research Questions
1.4. Objectives of the study
1.4.1. General objectives
1.4.2. Specific objectives
1.5. Scope of the Study
1.6. Significance of the study
1.7. Limitation of the study
1.8. Organization of the paper
CHAPTER TWO
2. REVIEW OF RELATED LITERATUR
2.0. Introduction
2.1. Meaning of E-governance
2.1.2. Types of e-governance
2.2. Models and Approaches of E-governance in Public Service Delivery
2.3. E-Governance: Service Delivery Approaches
2.3.1. Agency-Centric Approach
2.3.2. Citizen-centric approach
2.4. Public Service Delivery Improvement and Techniques Through E-governance
2.5. Theoretical aspects of e-governance
2.6. Objectives and Opportunities of E-Governance
2.6.1. Objectives of E-governance
2.6.2. Opportunities of E-governance
2.7. Challenges of E-governance
2.8. Stakeholders in E-governance
2.9. E-governance and land administration
2.10. Empirical Studies on E-governance
2.10.1. E-governance and Developed Countries
2.10.2. E-governance and Developing countries
2.11. E-government in Ethiopia
2.12. Conceptual framework
CHAPTER THREE
3. RESEARCH METHODOLOGY
3.1. Background of the study area
3.2. Historical background of the Fiche town
3.2. Research Design and Approaches
3.3. Target Population, Sample Size, and Sampling Technique of the study
3.3.1. Target population of the study
3.3.2. Sample size and techniques
3.4. Data Collection Tools and Techniques
3.4.1 Data collection
3.4.2. Data collection techniques
3.5. Methods of Data Presentation and Analysis
3.6. Data quality control
3.7. Ethical consideration
CHAPTER FOUR
4. RESULTS AND DISCUSSION
4.1. Demographic characteristics of respondents
4.2. The practices and Prospects of E-governance in Fitche town Land Administrations
4.2.1. Knowledge of the respondents on e-governance
4.2.2. Level of information communication technology in the sector
4.2.3. The current status of e-governance in Fitche town land administration
4.2.4 The impact of e-governance on enhancing public service delivery
4.2.5. The strategic plan to develop e-governance in the sector
4.2.6. Training system and level of infrastructure in the sector.
4.3. Assessing the challenges of the E-governance in service delivery in the sector
4.5. The solution forwarded by the respondents on the challenges of e-governance in fiche town land administration
4.6. Stakeholder participation in the development and implementation of e-governance in the service delivery
CHAPTER FIVE
5. SUMMARY, CONCLUSION, AND RECOMMENDATION
5.1. Summary of the major findings
5.2. Conclusion
5.3. Recommendations
Research Objectives and Core Themes
The primary objective of this research is to evaluate the prospects and challenges associated with the implementation of e-governance in public service delivery, specifically within the Land Administration sector of Fitche Town, Oromia Regional State, Ethiopia. The study seeks to investigate how digital tools can enhance administrative efficiency, improve service transparency, and address the inherent difficulties of manual land record management.
- Assessment of current e-governance practices and ICT utilization levels in the Fitche Town Land Administration sector.
- Identification of primary challenges, including infrastructure deficits, training needs, and cultural resistance.
- Analysis of the potential impact of electronic service delivery on reducing corruption, saving time, and increasing accountability.
- Formulation of strategic recommendations for policymakers to improve the adoption of sustainable e-governance solutions.
Excerpt from the Book
1.1. Introduction
In recent years, the concept of e-governance has been flourished rapidly with the advancement of Information and Communication Technology (ICT). E-Governance would help to facilitate the government to manage resources, implement plans and policies along with efficient service delivery to the citizens. The world within the time has gone digital. Almost every aspect of life is digitalized (Obodo & Anigbata, 2018). Thus there are modern trends in all aspects of life endeavors such as medicine–telemedicine, commerce-e-commerce, banking-e-banking, learning-e-learning, production-e-production, etc. These phenomena make transactions and interactions around the globe to be more effective and efficient. The world is now a global village and any nation that desires to hitch the comity of countries must adopt the worldwide trends and join the moving train or be left behind (Chandio et al., 2018).
The whole world's activities are interconnected in a single web and this makes access to virtually every piece of information in the world to be very easy. For example, a person can sit right in his/her room and transact businesses to any country within a few seconds with a click of the mouse. In a bid to carry all citizens along, the government has gone electronic in recent times the world over. Essentially, E-governance delivery models can help to transform every sector of the economy and the public sector in particular. The effectiveness of electronic government depends on sound, reliable, and well-articulated electronic governance. E-governance is that the tool for effective e-government (Obodo & Anigbata, 2018). The ultimate goal of e-government and e-governance is to be able to offer an increased portfolio of public services to citizens efficiently and cost-effectively. E-government allows government transparency and accountability. Government transparency is very important because it allows the public to be informed about what the government is working on as well as the policies it is trying to implement (Obodo & Anigbata, 2018).
Summary of Chapters
CHAPTER ONE: This chapter provides an introduction to the research, outlining the problem statement, primary research questions, objectives, scope, and the significance of the study within the context of e-governance.
CHAPTER TWO: This section presents an extensive review of related literature, exploring the definitions, existing models of e-governance, and empirical studies from various countries to establish a theoretical framework.
CHAPTER THREE: This chapter details the research methodology, describing the study area, research design, target population, sample techniques, data collection tools, and the chosen methods for data analysis and quality control.
CHAPTER FOUR: This chapter presents the analysis of the gathered data, discussing the current practices, existing challenges, and stakeholder perceptions regarding e-governance in the Fitche Town Land Administration sector.
CHAPTER FIVE: The final chapter provides a summary of the major findings, draws comprehensive conclusions, and offers targeted recommendations for improving e-governance implementation.
Keywords
E-governance, land administration, public service delivery, Fitche Town, ICT infrastructure, digital divide, transparency, accountability, service quality, stakeholders, administrative reform, information management, policy implementation, Ethiopia, electronic records.
Frequently Asked Questions
What is the core focus of this academic research?
The research is primarily concerned with assessing the prospects and challenges of implementing e-governance frameworks within the public service delivery systems of the Fitche Town Land Administration in Ethiopia.
What are the central thematic fields covered in this thesis?
The work spans several critical areas, including the application of Information and Communication Technology (ICT) in administration, the shift from manual to electronic service delivery, and strategies for improving organizational transparency and accountability in a developing country context.
What is the primary research goal of this study?
The main objective is to identify existing barriers to e-governance in Fitche Town and to suggest actionable, empirical measures—such as training, infrastructure development, and political commitment—that will facilitate the successful adoption of digital systems.
Which scientific methodology was utilized for this research?
The study utilizes a descriptive research design, combining both quantitative analysis (frequency and percentage calculations from questionnaires) and qualitative insights (derived from in-depth interviews and focus group discussions) to ensure comprehensive triangulation of findings.
What aspects of e-governance are explored in the main body?
The main body examines the theoretical aspects of e-governance models, reviews empirical studies on e-government in both developed and emerging economies, and performs a detailed case study of the specific administrative environment in Fitche Town.
Which keywords help define the scope of this research?
Key terms include e-governance, land administration, public service delivery, ICT implementation, administrative reform, and stakeholder involvement.
Why is land administration a specific case study in this research?
Land administration is identified as a sensitive and high-demand sector where traditional manual record-keeping leads to inefficiency and corruption. Applying e-governance here offers a concrete opportunity to demonstrate the benefits of digital transformation.
What role does the local context (Fitche Town) play in the study's conclusions?
The local context is highlighted to illustrate that unique geographical, cultural, and infrastructural barriers (such as electricity access and IT skill gaps) significantly affect how global e-governance concepts are translated into local practice.
- Citation du texte
- Tesfu Eba (Auteur), 2021, The Prospects and Challenges of E-Governance in Public Service Delivery. The Case of the Fitche Town Land Administration, Munich, GRIN Verlag, https://www.grin.com/document/1336099
