During the outbreak of the Covid-19 virus, the economy of Iloilo City experienced a setback wherein the Ilonggo e-wallet users utilized the e-wallet as payment system since its services showed convenience in continuing their financial transactions at the comfort of their home which resulted in higher demands to its effectiveness. In conformity, this study was conducted to determine the effectiveness of e-wallet as payment system among Ilonggo E-wallet users during the COVID-19 pandemic.
This study is established on two theories namely, Unified Theory of Acceptance and Use of Technology (UTAUT) and the Theory of Effectiveness Measurement, wherein five influential factors were recognized i.e. Convenience, Security, Reliability, Responsiveness, and Accessibility. Qualitative Research Design was implemented, and Purposive Sampling Technique was used to choose the 300 participants and gather data by distributing survey questionnaires through online platforms. The data was analyzed using statistical tools namely the mean, frequency, percentage, standard deviation, Mann Whitney U Test, and the Kruskal Wallis H Test.
Table of Contents
INTRODUCTION
Background and Rationale of the Study
Statement of the Problem
Hypothesis
Theoretical Framework
Conceptual Framework
Significance of the Study
Scope and Limitation of the Study
METHODOLOGY
Research Design
Population and Samples
Sampling Techniques
Validity
Reliability
Data Collection
Data Analysis
Ethical Considerations
Risks
Benefits
Inclusion Criteria
Exclusion Criteria
RESULTS AND DISCUSSION
CONCLUSIONS AND RECOMMENDATIONS
Conclusion
Recommendation
Research Objectives and Key Topics
This study aims to evaluate the effectiveness of e-wallets as a payment system among users in Iloilo City during the COVID-19 pandemic, focusing on factors like convenience, reliability, and security to understand user preferences and transition behaviors.
- The impact of the COVID-19 pandemic on digital payment adoption.
- Assessment of e-wallet performance based on convenience, security, reliability, responsiveness, and accessibility.
- The role of demographic variables (age, sex, and internet connectivity) in perceived effectiveness.
- Identifying user preferences and common transaction types during the pandemic.
Excerpt from the Book
Background and Rationale of the Study
The world has been gripped by a pandemic over the first half of 2020. It was identified as a new coronavirus (severe acute respiratory syndrome coronavirus 2, or SARS-CoV-2), and later named Coronavirus Disease-19 or COVID-19 (Qiu et al., 2020).
When the news of the COVID-19 Pandemic broke out, no one anticipated its scope and effects will greatly affect the entire city in a very short period. It has paralyzed the lives of every Ilonggo in all aspects most especially their financial viewpoint. According to Broduer et al (2020)., the spread of COVID-19 is expected to result in a considerable slowdown in economic activities.
As a result, for everyone to continue with their everyday financial activities, they needed to shift into contactless transactions. The pandemic crisis had driven the Ilonggos to switch from traditional payment to the use of the e-wallet as payment system wherein they can store in a sum amount of money, send or transfer cash, pay bills, buy load, pay purchases, and other forms of financial transactions under the protocols of the government to minimize the spread of the COVID-19 virus.
Summary of Chapters
INTRODUCTION: Provides the context of the COVID-19 impact on Iloilo City and establishes the research problem regarding the effectiveness of e-wallets.
METHODOLOGY: Details the descriptive/explanatory qualitative research design, the selection of 300 participants via purposive sampling, and the statistical tools used for data analysis.
RESULTS AND DISCUSSION: Presents findings based on survey data, comparing the effectiveness of e-wallets influenced by age, sex, and internet provider sources using statistical tests.
CONCLUSIONS AND RECOMMENDATIONS: Synthesizes the finding that e-wallets were highly effective during the pandemic and proposes strategies for businesses, service providers, and the government to sustain digital payment growth.
Keywords
e-Wallet, Pandemic, Contactless Transactions, Convenience, e-Commerce, Digital Payment, Iloilo City, UTAUT, Financial Transactions, User Adoption, Mobile Apps, Reliability, Security, Responsiveness, Accessibility.
Frequently Asked Questions
What is the core focus of this research?
The study investigates the effectiveness of using e-wallets as a primary payment system for inhabitants of Iloilo City during the challenging conditions of the COVID-19 pandemic.
What are the primary areas of analysis?
The research examines five key factors: convenience, security, reliability, responsiveness, and accessibility relative to user satisfaction and performance during the pandemic.
What is the main objective of the thesis?
The primary goal is to determine if e-wallets were effective tools for Ilonggo users and to understand how demographic differences and internet quality influence this perception.
Which scientific methods were employed?
The researchers utilized a qualitative research design, conducting a survey with 300 participants. Data were analyzed using descriptive statistics and non-parametric tests like the Mann-Whitney U Test and Kruskal Wallis H Test.
What content is covered in the main body?
The body covers the theoretical framework (UTAUT), specific research methodology, detailed results regarding user demographics and preferences, and a thorough discussion on how these factors affect e-wallet usage.
Which keywords characterize this paper?
Key terms include e-Wallet, Pandemic, Convenience, Contactless Transactions, and Digital Payment adoption among Ilonggo users.
Why did the study specifically focus on Iloilo City?
The locale was chosen because the researchers targeted Ilonggo e-wallet users to provide locally relevant insights into how regional demographics and specific internet infrastructure affected the transition to digital payments.
What was the most preferred e-wallet identified in the findings?
The results indicated that 96% of the participants preferred Gcash, citing its quick adaptation to local needs as the primary reason for its dominance during the pandemic.
How does internet quality influence the findings?
The study concludes that the responsiveness and accessibility of e-wallets are heavily dependent on reliable internet service, with PLDT users reporting higher satisfaction levels compared to other sources.
- Citar trabajo
- Jesah Christa Montaño (Autor), Kyla Nicole Camacho (Autor), Ramilie Mae Ilustre (Autor), Ericka Denise Piccio (Autor), April Rose Sevilla (Autor), 2022, The Effectiveness of E-Wallet as Payment System amidst Pandemic Crisis in Iloilo City, Múnich, GRIN Verlag, https://www.grin.com/document/1337106
