Working across cultural boundaries is more challenging as the workforce at large becomes increasingly diverse and global. Quite often, managers who cross cultural boundary lines ignore skills needed to perform effectively in a new environment. Research on cultural intelligence, emotional intelligence and intercultural consciousness show how managers can enhance their leadership skills in intercultural situations.
Several qualitative case studies are analyzed to show how managers who cross cultural boundaries unprepared are apt to make mistakes.
In one study, key recommendations are made for professionals who frequently interact with guest workers in Germany. Another study shows how interaction between business leaders from the United States and Brazil exposes both groups lack of knowledge and preparedness to interact with each other. A third study provides an insight on ethnic Hispanics and intercultural concerns in US mainstream culture.
This study recommends that individuals prepare themselves by acquiring and developing intercultural skills and competencies to interact with, maintain and lead a
diverse workforce.
Inhaltsverzeichnis (Table of Contents)
- CHAPTER ONE: INTRODUCTION
- PROBLEM STATEMENT
- HISTORICAL BACKGROUND
- GOALS OF THE STUDY
- RATIONALE
- RESEARCH QUESTIONS
- METHOD
- AUDIENCES
- CHAPTER TWO: LITERATURE REVIEW
- CULTURAL INTELLIGENCE
- EMOTIONAL INTELLIGENCE
- INTERCULTURAL CONSCIOUSNESS
- BECOMING INTERCULTURAL
- BUSINESS PROTOCOL AND CULTURES
- OPPOSING VIEWS
- CHAPTER THREE: METHODOLOGY
- CHAPTER FOUR: ANALYSIS OF TWO COUNTRIES
- SUMMARY OF PETRO FIBRAS
- CASE STUDY #1:
- Corporate Representation
- Social and Legal Distinctions
- Cultural Differences
- Corporate Benefits
- SUMMARY OF PRESSURE'S ON
- CASE STUDY #2:
- Assumptions Made
- Reality Check
- COMPARISON OF TWO CASES
- CHAPTER FIVE: ANALYSIS OF ETHNICITY
- SUMMARY OF STUDY
- DISCUSSION
- CHAPTER SIX: ANALYSES OF COMMUNITY VERSUS SOCIETY
- SUMMARY OF STUDY
- RECOMMENDATIONS FROM THE STUDY
- ANALYSIS
- CHAPTER SEVEN: GUIDE TO INTERCULTURAL AWARENESS
- PREPARATION
- CULTURAL INTELLIGENCE
- EMOTIONAL INTELLIGENCE
- BUSINESS PROTOCOL
- HOW CAN WE BECOME INTERCULTURAL?
- Citar trabajo
- Solomon Thomas (Autor), 2010, Intercultural Awareness. A Necessity to Hire, Train and Retain Unique Talent, Múnich, GRIN Verlag, https://www.grin.com/document/1499465
